I've lived here 2 years and do recommend it. I haven't had any issues with bugs like some other reviewers mentioned. This is an older complex, but I feel the new management has done a decent job of upgrading amenities since I've been here. The laundry rooms, gym, pools, landscaping, asphalt and exterior paint have all been redone. The maintenance crew is very pleasant and respond within a day or 2 to requests unless it's an emergency when they answer 24/7. My microwave and dishwasher crapped out and brand new ones were put in to replace them. This complex is also SUPER dog friendly which is a must for me. The office and maintenance crew even keep treats for the pups :-) I've looked at other apartment complexes in Old Town and for the money, The Cortesian is the best bet for me.
When I moved in in 2010, I'd have probably given them a 4-star rating. The location is great, the management (we called them the "Golden Girls") was friendly and knew me by name, and maintenance response times were quick and efficient. Any issues I had were politely handled by the friendly, "motherly" ladies in the office. They handed out bagged breakfasts on occasion in the mornings as you'd drive out of the complex, had popcorn popping in the office for residents, movie rentals available, and really went out of their way for the residents. THAT version of the Cortesian gets at least a 4-star rating from me. Then, Alliance took over in 2012. The Cortesian went downhill FAST. They canned all the office staff and replaced them with a bunch of young know-nothings. Every time I went in there somebody new was working who had no idea who I was, etc. Not very welcoming or home-y. Random employees coming and going, no consistency. Maintenance issue response times at least doubled. I was used to getting things addressed by the old management within a day or so.... waiting a week became common. The maitenance guy was nice - but there was only one, so they're WAY understaffed now. Included utilities became a thing of the past. While they renovated the laundry rooms, the new (and cheap) machines, along with the new credit card machine, are ALWAYS out of order. Every weekend there were more machines NOT working than there were working. The fitness center was rehabbed but is consistently closed for who knows why. I can't even count how many times I woke up to cold showers and the hot water not working. A cold shower is always a great start to the day. They re-painted the exterior of all the buildings, but told us less than a day beforehand to clear off our balconies, otherwise our items would be disposed. Luckily I checked my junk mail to find that email, but I'm sure others found it too late. Maitenance/rehab work has been going on forever with the swimming pools, and it starts at about 7 am (as does landscaping), so good luck trying to sleep in once in awhile. The office staff also treated my wife extremely rudely when she tried to retrieve a fob for the laundry rooms, which I was none too pleased about. Roaches, bugs.... I could go on and on. It's amazing how the management and office staff ruined what was a nice place when I moved in. I think the icing on the cake is their website, which depicts models and buildings not even associated with the Cortesian, and they call themselves a "renovated masterpiece" on it. So add false advertising to the list. Upon moving out, they hounded us for triple-digit "move-out" costs despite us having a maid service clean the place from top to bottom upon moving out. According to the lease they're supposed to advise the tenants of when the move out inspection will be so the tenant can be present, but they didn't with us. When I called them out on it, they claimed we "gave up that right when we turned in our keys." Both attorneys I spoke with said their claim and interpretation of the lease wouldn't hold up in court, and their assessed charges were illegitimate, but the cost to take them to court exceeded the amount they were charging so it wasn't really worth it. CURRENT TENANTS: DEMAND TO BE PRESENT AT YOUR MOVE-OUT WALK-THRU. And their current property manager as of April 2013 is not pleasant to deal with. She's more concerned with collecting money than working with tenants to solve problems... there are apartments north, south, east and west of this place...move into one of those, cause they can't get much worse than this place.
1 1/2 - 2 inch roaches. I've seen up to one a day for a full week, even after pest control came by. Just yesterday there were 3. Also, wooden floors in the bathroom? Disgusting. Bathroom smelled funny on the day of move-in, and hasn't gone away. Bathroom closet stinks of cheap Chinese paint. The high yesterday was 86° and the staff refuses to turn the AC on. Oh, right, they turn off the AC for the entire complex until some ridiculous arbitrary date (2 weeks from now, ~first week of March). This place is disgusting.
I absolutely LOVE my one bedroom! I have TWO closets in my bedroom and one is a large walk in. Never had any issues here,lived here for a little over a year.
DO NOT MOVE HERE! At one time this complex was a good balance of location and price, but over the past year or so you might as well live in west or south phoenix. Just to give you an idea of the environment you'll be living in, there have been two instances where the Scottsdale SWAT team had to be called in. There was also a drug deal gone bad where someone got stabbed and recently one of the residents tried to kidnap a young girl. The management has changed hands more times than I can count, and the most recent company (Alliance) is the worst of them all. Their 1st month they advised me they had no records of my previous rental history, and yet told me I had to pay $25.00 or they would take me to court. They couldn't tell me what it was for or why, nor did they care. They are also making every current resident reapply and their fee structure reads as if someone w/schizophrenia wrote it. The lease can be for 6, 8, 10, or 11 months and depending on the length of your lease you rent may be going up. Run, don't walk to any other complex even if you have to pay more. There is nothing about the Cortesian than is worth paying rent for.