The apartments are well managed. We have lived here over a year and have had a great experience. Apartment managers are diligent, quick and informative. Maintenance is great and shows up promptly when needed. The actual apartments we have been in are well insulated, and our neighbors have been great. If you are looking for a safe, comfortable enjoyable place to live come to Northbrook!

They are extremely nice till after you sign thay lease. The security guards will pick on kids I've seen it myself even . The apartments are not worth the price. I've had several problems with my apartment that they won't fix. I took my cousins to the pool and a older boy was picking on her but the security guard picked on the kids whose parents weren't with them but weren't cause a disturbance instead of the mean kid whose parents also weren't there. They allowed people to eat at the pool but kicked some kids out for their grandmother not being there even though they were old enough. They have favorites for sure.

NorthBrook apartment staff is very unprofessional. My roommate and I were at the pool for about a hour and saw many people enter. The security officer came out and asked us for a pool pass. He did not bother to ask the other residents. This was an accurate example of racial profiling. If restrictions on the pool are strictly enforced, why are people still swimming after the pool has closed? The outside of Northbrook apartments may be attractive but the customer service and insides of the apartments fall short. I have had so many problems with my apartment. All the office offers is unfulfilled promises. After the problems are fixed, the problems always seem to reoccur. There is always some lame excuse why the problem occurred. For example, the water pressure at certain times is really low. The maintenance man said it was because the pipes are really old. Huh? Another example, the water will not turn hot if the heater is on. So when I have to use hot water, including taking showers, I have to turn the heater off. I could go on and on about my experience at NorthBrook. If you are thinking about signing a lease at NorthBrook, you should reconsider. Here are some other negative things about NorthBrook Apartments: -No counter space or storage in bathroom - Very small closets in bedrooms - No outside storage rooms - Very old and outdated kitchen applicances - Very loud and annoying fan everytime the bathroom light is used - The wall paint is very lumpy and caked on -The walls are very thin