San Melia Apartments is no doubt a beautiful complex. My family and I were moving to AZ and were very excited to move there. My husband moved to Phoenix first since he had a job offer. He needed to find a place ASAP and was lucky enough or unlucky to find San Melia Apartments. We were very confident in our decision to lease at this complex. Unfortunately, the job didn't work out and we had to get out of the lease and stay in California. We understood that we made the decision to lease and sign the contract to move out. We were very sad that we wouldn't be living there and had to cancel the lease only 2 days after moving in. The cost to cancel the lease was very costly and still that was okay because it was our decision. I am upset because I feel that AIMCO took advantage and added charges for everything imaginable. It is an understatement to say that the charges we accumulated has set us back for a while. When I contacted customer service to speak about all the charges on our account they were no help. Since we had to give a 60 day move out notice the apartment just stayed there without getting rented and of course accumulated utility charges. That is not even the problem either. To me it doesn't make any sense that an apartment that is not getting used would accumulate so many utility charges. To top it off when we received our final bill it had a charge for carpet cleaning and the apartment we rented didn't even have carpet??? In what world does that make any sense? Customer service was useless as they didn't even attempt to help out in the slightest bit. Very disappointing and I would never rent from AIMCO again. For anyone that rents from this property or from AIMCO in general just be careful and read the lease. Also keep in mind that when you rent here you will be charged for anything and everything.

Having to deal with and go through the Denver office for everything was ridiculous. Apartments are nice and site manager excellent. Way too many rules - pool best feature - would never recommend to anyone unless Denver was out of it. Plenty of problems with front gate and water mains breaking and all we got was a "Sorry", while if we are one day late on rent after the 1st of every month it is $75.

Had such a great experience with the emergency service department. They were timely and responded to my request right away. I had someone at my apartment to fix my hot water issue within the hour and this was on a Saturday. Friendly people.

When first moving in, I was really excited about living in this community. The staff was very friendly and helpful. Something has changed with the Aimco business however and not in a good way. The staff is no longer the same people and I'm no longer able to walk into the office and be helped face to face. I now have to call a corporate office in Denver for all matters which is not the type of customer service I think the residents deserve. I am not sure what is going on within the company but I recently had a problem with my washer (wouldn't drain) and it has now been 5 days and it's still broken. They somehow no longer have a "proper key" to enter the apartment, which was never a problem in the past. This makes me wonder where the proper key went?? A key had to be dropped off for maintenance (which was inconvenient) and after getting a Work Order Completion form, the washer still does not drain. I don't know what else to do... speaking to somebody in Denver doesn't seem to help and I am going on 5 days not being able to do my laundry :( I have never wrote a negative review in my life but I felt this was the only way to handle the stress I have been under the last few days with San Melia and their staff. I will definitely not be renewing my lease and will never recommend this place if great customer service is important to you.

I just moved in here and I love it .my favorite thing is the pool .it even has a beach .also, there is two Jacuzzis.