lived here for 5 years and loved it at first until management has been changed over and over again. they keep taking away amenities especially the hot tub which they still try and use as advertisement in their pictures online. don't be tricked its not there anymore!!! also when I moved out I was billed for carpet replacement for more than 5 year old carpet, this should be replaced no matter what because it is OLD... think twice before you move here.

This has been the worst apartment experience I have ever had. When you call and try to speak with someone, no one answer the phone. You leave messages, no one returns your call back. You even try through emails and no return emails. Some of the a/c units shake the whole entire apartment, and the staff said "it was normal," and they never once tried to fix or replace the unit. All they care about is getting their money. I do NOT recommend anyone (who wants things to get fixed or calls to get returned) to move into this apartment.

I am not one to write reviews, much less negative comments, however, this apartment complex is so awful that this needs saying if only to prevent others from the same experience. I have lived here for only a few months and have had no shortage of headaches. My move in date was set for months; when I signed my lease I found my apartment to be a disgusting mess. I returned to the office to ask what was going on. They told me that Ashley, who had worked with me and my roommate throughout the entire process, had messed up the move in date and thought I would be moving in a week later. I was shocked, as I had just sat in the office with her signing my lease and talking about how excited I was to move in that day. I then had to wait as the cleaning crew began to remove the grime. The office staff was less than helpful or remorseful. They seem to have no concern for residents after the lease is signed. As if that wasn't enough, recently I received conformation of textbooks being delivered. I took my package slip from my mailbox and inquired about my package. I was told they could not be found. I returned the next day and they still were no where to be found. I was also told it was the post office's fault for misplacing the package. I had amazon, FedEx and USPS tell me the package was delivered. I also had confirmation from the manager of the local post office. When I returned on Monday the manager of Windsor, Michael, told me the package was still not there and that he also believed the post office was to blame. He told me he believed the package would be delivered that day. I then called the post office again and they assured me the package was not being shipped but had already been delivered. I went to the office and spoke to the manager again. He showed me the list of packages delivered and said mine was not on there. He even gestured for me to have a look. I found my name almost instantly. He then asked Ashley, who had received the package, where it was. She located it in a cabinet and said that was where the heavy packages went. When I questioned him about why it took over three days, and three people to find the package and why he had blamed the post office he denied having said so and apologized. When I mentioned this was not their first mistake he asked about what had happened previously. I told him and he said that manager had been fired. Obviously they are doing a much better job now. He told me "good luck with that." I have previously recommended this complex to friends and raved about how beautiful the area is, unfortunately, the staff do not seem to care about the residents or maintaining a good reputation with the community. Please do not waste your money or your time.

WORST PLACE EVER !!! They went ahead and leased me an apartment with a move in date and welcome letter but yet find out no apartment to move into. Spoke with Tiffany Rogers from part of their management company and she manages nothing. Nothing was done to resolve the issue or make good on their obligations. On top of that they still have all my money for application fees and such for an apartment they never had so I had to get a lawyer to get that back. The property may look nice but the management company and the staff could careless about doing the right thing when they screw up or make good on their word. DO NOT LIVE THERE !!! They will ROB YOU!!!!

Made an appointment to tour apartments with employee called Ashley. Ashley asked if I could be there at 1pm 02/15/13. Unfortunately when I turned up no one there. Waited further 30 minutes and still no one turned up. Don't bother calling this place wasted my time.