**Horrible overall experience** I moved into my apartment in NOV 2013 and literally before i moved in we had issues. First of all the office staff apparently didn't know we were due to move in so when we called to make sure we were good to go they said our apartment was in the middle of being remodeled and we had to postpone the move in date. After postponing we showed up on the agreed upon date and our apartment was still not ready. we were forced to move into an apartment that was halfway remodeled. One of the biggest issues was a hole in the ceiling that was leaking... it took them over 1 month to fix it. Not only was it ugly it was a health hazard because mold was growing inside the hole. We ended up having to call an insurance adjuster to light a fire under their butts. The office staff is horrible, you will be waiting at least a couple weeks before they fix any reported issues and that's only if you keep asking about it. We made friends with one of the maintenance leads so now we just call him and bypass the entire formal process. The gym equipment is in poor shape and the main pool is broken and looks disgusting. As far as crime goes, a young guy was caught trying to break into an apartment and club house but other than that it has been safe and quiet. the gates are finally fixed, so that helps, but that's about the only good thing about the place. ***Don't waste your time with this place***
If your unit has any maintenance issue, don't expect them to fix it promptly. When I moved in, I found a lots of pre-existing issues. I had to contact them 4 times within 5 weeks before they actually showed up to fix some of the issues. After more than 3 months, I still have 3 things that have not been fixed yet and it looks like they are not willing to fix it at all. The biggest issue that I still have is the cigarette smoking smell coming from the exhaust ventilation in my master bedroom. I guess the below units have some smokers. I will definitely not staying here long or suggesting anyone moving in Ashley Oaks Apts. I talked to the management again regarding the cigarette smoking smell and they said they could not do anything about it. If I want, "I" have to knock the doors of units below mine and beg them to stop smoking in the bathroom, otherwise, my family including a little kid to suck it up till the end of the contract. I also reported the second time within 2 months about "a lot" of black little objects coming out from the faucet (a lot to the point that I can feel weird things in my mouth after taking a sip) and they said it was normal and told me to let the water run "until it clear" before using it "every single time". I thought I let the water run until it is warm to use was more than enough, but apparently, not at all. I'm just wondering what type of water systems does this apartment have? Would you like to sign the lease and find out something wrong inside your apartment, and then you "have to suck it up" for the rest of your contract because they can't do anything about it?
When we first started looking for a new apartment complex in March 2014, everything with Ashley Oaks looked very good. However, ever since we moved in April 2014, everything has fallen apart. First of all, I was assured that everything would be ready for me to move in. When I opened the door, the new apartment was completely trashed, dirty, and incomplete. The walls were dirty, and I discovered that they lied to me about the apartment having wood floors (they are linoleum). The bathroom had no faucets, shower heads, or water controls. The (supposedly brand new) toilets leaked, and the tile around the toilets was not finished. This was just the beginning of our problems. So far, we have had to have our ceiling fan replaced, the air conditioning fixed three times, a smoke detector installed (missing when we moved in), faucets, shower heads, and water controls installed in the bathroom and a toilet fixed. One of our toilets still leaks, the door frames are rotted, our dishwasher has stopped working, our stove barely works, and, as icing on the cake, our shower now leaks into the wall, as well as into the tub around the water control. The tile still has not been fixed. Meanwhile, the head maintenance man is closing the pool to residents so that he can throw pool parties until 2 AM. Never mind that one of the carports collapsed in a storm on top of several cars parked under it and is still laying there, almost a month later, blocking about five parking spaces. Never mind that there is not a single gate in this supposed gated community that works (and by work, I mean they do not close at all and most of them are off their tracks). Meanwhile, management does... well, what appears to be absolutely nothing, other than trying to get more suckers to move into this abysmal excuse of an apartment complex. Needless to say, DO NOT move into this apartment complex. I can tell you for a fact that SellSmart Reality has this apartment complex on a "do not show" list.
By far one of the worst living experiences I have had with an apartment complex. My fiance' and I moved into the complex back in December of 2012 and have had problems since. We initially started out on a 2nd floor unit until we realized we had the neighbor from hell. She constantly harassed us and called the cops on us stating that we "walked too loud", but it did not stop there. She would bang on her ceiling/our floor whenever we moved around the apartment. When we alerted the leasing office they did not take action and ignored our complaints. This happened a total of 6 times!!!! But then one night the neighbor slamed her door so hard that it knocked our tv off the wall and as a result I called the cops then. And needless to say she didn't like that. The next day we had a note on our door from the leasing office stated we either had to move to another unit or be evicted, and did i mention my fiance' was pregnant the whole time and they did not care one bit of the stress being put on my fiance'. So we moved to another unit thinking the nightmare was over, but we were wrong. the apartment was not finished being renovated and was missing pieces around the unit. For example the dry bar was missing wooden planks that they promised to come fix the whole year we were there but never did. and the final straw was when my family and I were eating dinner and found rats running through the kitchen. we alerted the leasing office but they took 2 days to get back to us stating it wasn't a life or death matter. a week later they came and placed traps around the unit, but would not come pick up the dead rats. We had to call the health inspector many times on them. then they stopped answering my calls and emails i would send about the rat urine and poop i was finding around the apartment, i was not going to have my newborn around this. so while we were getting ready to close on a house, they refused to send our realitor the info she needed to complete documents for the seller and even got nasty and rude with my fiance' in front of my baby. They lied about sending the information and when i called them out on it they resent the document but mixed our information up with another tentant and put that we were late on the rent 10 times. and when confronted about it, all they said was "oops". we we did not get that house because of their actions, but we ended up finding another house and could not be happier to be out of that hell hole. BOTTOM LINE DO NOT MOVE HERE, NASTY, DIRTY, AND RUDE UNPROFESSIONAL STAFF.
The manager Maria isn't helpful and quite condescending. We've been having a major problem with the company, since they have been randomly taking money out of our bank without our consent and no one can tell us why "but they understand". The assistant manager Carla was helpful but other then that couldn't help to explain way. Maria, the manager came in to tell me that there was nothing they could do and the best thing would be to get my bank to stop sending the money. I didn't know that I worked for them now and I have to work out this problem. The front gate has been broken for months now and they informed me that the managers are discussing different possible solutions but that it will take quite a while before anything happens. Which of course explains why people's apartments have been broken into, (our neighbours apartment was broken into, they took everything and it took them weeks to fix the hole in his door. He moved out since he no longer felt safe) cars, and the mail boxes. They informed us that they were going to put a gate for the mail..never happened. The pools are either green or "clean" but always smell funny and the floors are slimy. After my daughter got an infection from the pool we have stopped going. Things seem to always be dirty, broken and nothing is being done. The price for the apartments are relatively cheap but for all the broken, half done things in your apartment it's really not worth it. The AC units are extremely old, our smells of mold and for a one bedroom we pay $100 to $120 a month for AC even though we keep it at 75 degrees. We've asked them to check it or upgrade them, but they said as long as its working they is nothing they will do. We can't wait for our lease to finish and we can move out. If you have standards and want a safe apartment for you and your children...don't move here.