This is the worst experienced living in an apartment. The maintenance service crew are a bunch of lazy degenerates and the front desk customer service are the rudest people I ever dealt with. In our case just a simple alarm system beeping to have them shut it off and it took them 2 weeks just to look at it and it didn't resolve the issue, I freaking unplugged the power to stop the beeping and let them know about it and all they can say is "OK". We moved out and they didn't returned my deposit of $1200.00 stating that the carpet is dirty, It's a carpet it supposed to be shampoo'd and cleaned after a tenant moved out. They will look for all imperfection on the unit for them to keep your deposit. Stay away from this apartment they don't care about their tenant they are the worst.
PLEASE READ - MOST HELPFUL REVIEW - So my first thought when coming to Horizon Ridge Park was that it was AMAZING. I mean it looks great, the sales associates were great, lease was easy, so was the move in, etc. Over priced, but I can live with it. First I will start with the bugs. During summer you will have an ANT and COCKROACH infestation, like you've never seen before. When calling for help, they say "it's just hot, it's normal". We had ants so bad that we couldn't stay there and they refused to take those days off of rent, and did not even rush an exterminator out there, we had to wait a week to live in our home. Now let's go to maintenance. They are lazy, and will do ANYTHING to get in and out, as fast as they can. Rude, and basically tell you to do everything yourself. Also, they flake a lot. Sometimes they don't show up, or they take hours on end. Staff? Rudest people I have ever met. So nice when we walked in, but the second you sign that lease, they show their true colors, ESPECIALLY THE LADY IN MAINTENANCE. Lease? Once your lease is over, you have the apartment spotless, they will charge you $2,000+ for absolutely nothing. They are SCAM ARTISTS!! Believe me, I read reviews like this before I moved in and figured "ehh maybe it was that one person", but I was surely mistaken. They're corporate office CURSED AND HUNG UP, and was so rude I can not even put it in to typing, and trust me, I'm not exaggerating. For the sake of your money and time, do not even consider these apartments, they are LITERAL scam artists, they used to be on another side of town and got shut down due to their charges and complaints, and re opened with a different name. Not even anonymous, ask me any questions needed. DO NOT MOVE HERE.
The complex and staff were wonderfully mediocre (constant roach infestations, dirty carpets, rude staff) but my real complaint is directed towards their business practices. We moved out in 2012 and paid a professional cleaning crew to take care of everything for us. They still kept our entire deposit and then charged us an additional $107.22.... however, they did not send the invoice to our correct forwarding address so we thought everything was fine. I went to get an apartment a couple months ago and found out I was in collections. I asked them to fax me the invoice which is when I realized their error. I paid it immediately (May 15th) and they still haven't reported it as paid to the Bureaus. They were incredibly rude to me when I called to clear it up - their operators put me on hold for 30 minutes once repeatedly because I asked to speak to a supervisor and they said it's against their policy to take calls from customers. Do NOT do business with these people or you'll end up homeless and SOL! AG's office is my next step and they know it.
Okay, so I'm not one to write reviews but honestly after the amazing customer service experience I've had and continue to have I felt I've definitely got to do my part and tell the world, especially since I work and live customer service. First off, the property itself is nice, the inside is beautiful and honestly depending on which apartment floor plan you're looking at they are breathtaking (all the apartments though are a good look and they all come with garages which is optional). Plus great space, new appliances, beautiful counter tops, full size washer and dryer, all at an affordable price..I mean come on. okay..Second, the staff I've had the pleasure of dealing with is AWESOME!!! Special shout out to Jacquelyne who is the wonderful awesome Leasing Consultant who's helped me and gone the extra mile to put up with all my requests, questions, and concerns lol. Also shout out to Hannah, who has always been pleasant and helpful when I've called in needing assistance (especially when who you talk to over the phone can make or break your decision to even show up somewhere). This is my first experience with a Willmark property but I must say props to them for their properties in Henderson, NV. I've also toured their sister property Green Valley Country Club and again the customer service there was awesome too shout out to Brittany who helped me (I know I'm a little off property but had to express that the customer service I've experienced with this company is really AWESOME, a rare thing nowadays). If you're looking for an apartment in Henderson and debating which to look at and don't want to waste your time....I definitely recommend you stop by Horizon Ridge Parkway Apartments, at the very least visit their website. The property is beautiful, affordable, and I repeat has GREAT CUSTOMER SERVICE!! Don't worry, I will keep you updated months into my lease too lol ;) I have no fears with them though, they've handled every "situation" or concern with respect and success. Again shout out to Jacquelyne!! And I am a real client, a real person and I am NOT related to any one that works for this property and never met or knew anyone from there till the day I walked in to tour. This is a real unconditional review and I mean every word. If you've read this all the way through lol.. I hope you have a blessed and beautiful day!!
Not military friendly. My husband and I after specifically talking to office to clarify it would not be an issue if he received orders are now fighting with them while in the middle of a PCS. Also their drug free policy seems to be conveniently ignored if they pay the rent on time. Would not recommend to anyone.