This place is awful. the people are rude and incompetent. We filled out 8 service requests to have our dish washer fixed and they never replaced it. Our dish washer was broken for 4 months. All of our silverware was ruined. They would not reimburse us for the damages which were due to their negligence. When we moved they charged us for cleaning after they cleared the apartment for move out. My advise to anyone who wants to move in here is don't do it. They are terrible and the actual apartments are not very nice, especially for the price
When Creekside was still run by JPI their management was awesome and attentive. Now that they're run by Greystar, the attentiveness of the staff has gone down the freakin toilet. I used to like it, and now I hate it with a flaming passion. Don't move there!!!!!!!!!!!!!!!!!!!! Oh yeah and they will JACK up your rent like nobody's business. I'm pretty sure they do it to get people to move out so that they can bring in more victi---I mean "residents."
I am quite stunned at some of the reviews of this apartment complex. In my onion it is a quiet well kept community! Pros - Well designed neighborhood with great views and amenities. The location is great - right next to a super target and the new Douglas county police sub-station. It is also in short walking distance to the highlands ranch trails and parks. The gym is small, but has great quality machines and lovely views of the mountains and golf course. The pool is perfect - has both a space for laps and for hanging out! Also has a hot tub open year around. The clubhouse puts on great events every week such as free breakfast (this morning we had biscuits and gravy) that is catered by village inn, or a holiday party! I have never heard of an apartment complex that puts on so many community activities as Creekside. The management is very kind and are always quick to help with any problem. I had a few maintenance issues that I put in after I moved, and I was not expecting them to get back with me that same day!! I love how every apt has an attached garage if you are on the first or second floor or a detached garage if you are on the third. They are spacious with lots of room for all your things. My husband and I have tons of outdoor gear and it all fits well. I have lived in a lot of apartments and this one by far had the best quality interior/layout. I live in the timberline layout and it has PLENTY of closet space and room. The community is mostly made up of a more mature population, which is refreshing compared to other places where you hear college kids and their loud music 247. Cons - right now the complex is going through a major update = I believe they had a drainage issue and had to re build the stairwells - so during the week there is a lot of construction traffic and banging on the walls. If you can, I recommend waiting until June (when the construction is set to be finished) to move in. The insulation isn't the best so you can hear heavy footed people and banging doors. The rent is pretty steep, but I can justify paying that with the location/amenities etc. The drainage isn't the best and when it snows and freezes, it can be a skating rink. There isn't that great of walkways so a lot of the time you are walking on the streets to grab mail, go to the trash, clubhouse etc. Parking is a little sparse and trying to find a space at the end of the day can be pretty challenging - not fun when you have company over! All in all, every apartment complex will have its ups and downs. In my opinion, this apartment complex is fine. Check it out for yourself, and I think you may agree!
Not only is the quality of the apartments horrible, the rent is through the roof. I cannot wait to move out. It seems they spend all your wallet-raping rent money on making the leasing office look good, but the tenants get nothing but loud construction and annoying notices saying people will be coming in your apartment for inspections what seems like every month. The buildings are so cheaply made that the construction will probably be here forever. Once they fix one thing, the next fails and needs to be replaced complex-wide. After that, oh, the construction ruined the asphalt, we'll have to replace that now. After that, the roofs will probably start leaking, or the chicken-wire walls will start eroding into nothing. When they ripped out our balconies and replaced them (because the original wood was rotting... fantastic) we didn't have access to it for an entire month, sometimes more depending on the weather. They didn't care that you were still paying full rent despite not having all your amenities. Oh, and my boyfriend (who also lives in this dump) had his balcony replacement finished in August, the month before he moved in. In June, not even a year later, it started to crack. There is now a large crack right down the center. It appears they not only took shortcuts with the original balconies, but with the new ones too. To make things even worse, for some reason they replaced most of the old office staff with people who have NO CLUE and absolutely terrible costumer service skills. If you call them with a legitimate concern or question you will almost always get an "umm i'm not sure, sorry." response rather than an "i'll see if I can find an answer for you" response like the old staff gave. Don't know where they got these people, but I don't even bother calling them anymore. My garage door keypad hasn't worked since last november, and i complained a few times and they told me it was from the "cold weather". It's in the 90s today, months later, and it's still not working. Their original solution for me was to "always carry my garage door opener". In winter, the plows do a crap job. This last winter, they knocked over a young tree, left mountains of snow on the sides of the road (blocking exits from branches of apartments stemming from the main complex road) and took up at least 3 parking spaces in our small lot with giant piles of snow that turned a nasty gray and didn't melt completely until May. Winter here is MISERABLE. Half the time the stairs are iced over and poorly shoveled, the uncovered stairwells drip on you on warmer days. The hallways of the complex are almost never shoveled. I understand that Colorado winters can be harsh, but you'd think with the insane amount of rent we all have to pay to live here, they could hire more than TWO maintenance people for the winter season. Another annoying thing - they have a pick up after your dog rule, (thankfully) but if someone is just letting their dog crap all over the grass and leaving it there (and there are many that do), the office doesn't lift a finger. You can watch said poop-leaver go all the way back to their apartment, tell the office specifically who is leaving the dog poop in the grass, and they still won't do anything about it! Make sure you watch where you step here. There is dog poop all over the place. I almost stepped in some right next to the dog poop bag dispenser near one of the mailbox buildings. Another important factor: Creekside does NOT offer recycling and probably will never offer it. Many people have complained about it and they skip around the topic and make up excuses as to why they won't. Basically, it wasn't a pleasure to live here. I felt that I was just getting *very* ripped off. My base rent went from in the mid 800s/month (for a tiny 2 room apartment) to a 1000 base rent if I were to sign on the lease for another year. Way to treat your guests, Creekside. You really are "redefining excellence".
I lived here for two years and then out of the blue they raised my rent 35%!! They were not willing to work with me on a reasonable compromise. I don't recommend.