I've been a resident for them for two years, through the flux of management. They are quite settled now with a great manager, Jeff. He's very straight forward and I like that. I know some people can be put off by an honest yes or no with out mincing too many words but I'd rather my apartment manager do a great job than sooth an ego, and that he does. Jeff is very approachable and helpful. He gets stuff done quickly and has been really open to suggestions when I've had them. The apartments are clean and they are always remodeling them, the views are absolutely stunning. You can pay your rent via an online portal now, so it's very convenient, and when I have a package at the office they take the time to put a notice on my door instead of in my mail box and mailing the package back without telling me (has happened at other places). The old handyman was well liked, especially by me, but the new handyman is amazing, fast, professional, approachable, and great at what he does. I am really confident in his competency and service. The only reason I gave it 4 stars instead of 5 is because the apartments are insulated and sealed so well they get very humid. They can also get sweltering in the Summer because they face west (price you pay for spectacular view!). With a good fan set up and a dehumidifier it's really not a problem though, you just have to figure that out for yourself. They also do not have washer/dryers in units (and probably could never fit them). Lastly the prices go up a little each year (reasonably, but still) and with the remodels, they are justified, but difficult for someone like me to continue to afford. That said, they are on par with the rents in Seattle, and less than some with views. I highly recommend this place to live, especially as Thrive moves into managing them for a second consecutive year. It's been a very positive stay for me.