Would not even give them 1 star. Their tiles maybe to buy, came out all of different sizes. Their laminate, not even cheap, but of horrible quality. I had to buy almost 300 sq.ft extra to compensate for chipping and cracking laminate planks. They returned my 250 sq.ft but now I am left with the floor that is chipping, raising, not clicked right, so planks keep moving. They blamed my contractor...of course they did... Do not ever buy their hardwood floors or especially laminate. Terrible quality for money that you can get much better products in Lowes or Home Depot or any other floor that care about their reputation. This store has terrible customer services, horrible products and they do not care about store reputation, so why go there???? Go to Tilezone, Home Depot, Lowes. You have much better chances of getting normal products for your home improvement. Do not repeat my mistake...
Good product BUT absolutely ridiculous service by the employees. They talk to you like you are ignorant and they are hesitant to help. I called to obtain a delivery cost, and God forbid I actually had the sku number, the quantity and the mileage for her, but was told that she "cant just give me a price over the phone... she does have customers in her line she has to help as well." Not a problem I said! Gave her my name and number to call me back when she had the opportunity to obtain the cost. Her response - "Yeah, I'll see". Then hung up! UNBELIEVABLE!!
I was placed on hold 3 times for over 20 minutes - no exaggeration. I simply asked to be transferred to the tile department. I called on a Saturday at 7pm, there's no way they were busy enough to excuse being so negligent in their job.
Horrible Product Quality! Horrible Customer Service! Everyone is confused and plays dumb when there is an issue. Customer service timelines are measured in weeks not hours if atALL!
My husband suggested I go here to look at some tiles and laminate for the home that we will be moving into. I walked around the store looking at some tiles and I heard a good afternoon behind me. I turned and said good afternoon and began asking some questions. The salesperson at the register's name was Juan. I asked Juan if I could put laminate in the bathroom. He said you want the truth or just the standard answer? Something to that effect. I said I would like to know the truth about it because of course I asked the question...Juan then responds with "what the hell were you thinking" I was taken aback by this response because it was very rude and no way to speak to a customer. He then proceeded to explain that you shouldn't put laminate anywhere around water. I think he could've said that better...despite all of that I did look around the store at the laminate and wood flooring and decided I would purchase some paint. I stood in the line (Juan was the only one at the register) I joined the line and he walked off with the customer in front of me to help him with something without saying I'll be back or I'll be with you shortly. I put my paintbrush down and I don't think we'll be purchasing flooring from this company. I did complain to the manager who was apologetic but it doesn't make up for their horrible customer service.
