We were traveling with two little kids and had reserved a two bedroom suite. Because of this, we had called ahead and informed the hotel that we would be checking in shortly after 3 and that we would like our room ready to put our little kids to sleep. Upon arrival (at 3:30) not only was the room not cleaned but the staff was fairly apathetic about the fact that we had two tired children with no where to take them. Moreover, the crib we requested was not in the room when we finally were granted access. The next morning, Breakfast was an absolute mess. Most of the food was on low supply and there was not ample seating for all the guests that needed to eat breakfast. To be fair, our room was excellent and the accommodations were very comfortable. Virtually every other aspect of our stay was fairly problematic including the disposition of the staff. We will not be staying there again when we travel across upstate NY.
Right by the river, and very scenic with running trails that follow the river. The location is very quiet, only light traffic. It's a 5 minute drive to the airport. Our room was clean, I had to put the sheets on the sofa bed myself, and I found several stains on the sheets in the closet. They promptly replaced these, and apologized. The in-room coffee machine was not working quite correctly. The lid was broken and unless you position correctly, the coffee didn't drip into the carafe correct and you get a counter of coffee instead. They also don't replace the used coffee packet once you use it unless you request because they expect you to get coffee as part of the breakfast. Within walking distance of the hotel, you won't find many restaurants and amenities. You'll have to drive for better dining and shopping opportunities. For the price, I found this hotel a reasonable value since it's close to the airport and the quiet.
I travel constantly for work, and stay in a different hotel 3-4 nights a week. Our company uses IHG/Priority Club hotels exclusively. I tend to take these reviews with a grain of salt, because every time I read one, it's someone complaining about something insignificant or petty, or some astronomical expectation was not met by a mid-level hotel. After staying at the Rochester, NY Staybridge Suites, however, I felt it would be an injustice to not write one myself... I am in the process of moving to Rochester and was in town to look at a house only minutes away in Brighton. I only stayed one night, and had a pet with me, however because of a Platinum level membership, I was upgraded no cost to a full one-bedroom suite, and pet fee waived - neither of which I asked for or was expecting. The room was phenomenal, very modern and very comfortable, pretty spacious for a hotel room, well decorated, and spotless. The hotel itself is GORGEOUS, situated along the river with the University on the opposite banks, the lobby veranda opens directly onto a walking path, making it very scenic and serene. I had no issues whatsoever with my internet, as others have mentioned. But what made my stay so memorable was the staff. Everyone who approached me was kind, courteous, but most of all, GENUINE. It's easy to pretend to care in customer service, and it's also very transparent. I have stayed at several Intercontinental locations, and not to take anything away from IHG's flagships, but considering the cost difference, I would put this hotel on par. My expectations were beyond exceeded for a $100/night stay, I would recommend to anyone passing through the metro Rochester area (or having an overnight layover at ROC, is only minutes away), and I felt like even though I loathe online hotel reviews that I owed it to this hotel to say my $.02 out loud in a public forum.
Great hotel for a great price. The rooms were clean and bathroom spotless. FREE wifi, parking and a breakfast to die for. The staff members were top notch. From the time we walked in to the time leaving...awesome customer service. We even got a goodie bag! The only problem were the unsupervised kids in the pool area - just need to reinforce policies there. Kids were throwing towels into pool but again that's the parents fault. Will be looking for Staybridge Suites to stay in from now on!
No complaints at all with this hotel. The staff was very friendly and the cleanliness of the Hotel was perfect. I would highly recommend, and will stay here again my next time in Rochester.