After a long and tough decision, I've decided to move out of DC and into MoCo (Silver Spring). I was really nervous about this decision, because I have lived in DC for a very long time and am pleased with my condo. I now work in Silver Spring and between the commute and my inability to implement proper work-life balance, I've determined I need to be closer to work. I am also burned out with DC's parking enforcement, DMV/DPW. It's just gotten beyond manageable. With that said, I was pleased with a tour I received from Rochelle P, a leasing consultant at Enclave. Rochelle took my call the on 9/10, explained the process, sent me quotes and arranged a tour. I toured on 9/11 and Rochelle was prepared for my visit. She showed me an apartment in building A, which was fine, but the smell in the hallway was a turn off. It smelled like animal urine. I told her I did not want to live in that building on that floor. She showed me the model in building B and I was very pleased and could see all of the possibilities. We returned to the leasing office, there were two available apartments that fit my needs, but one was much cheaper, $1,563 vs $1,761; I chose the cheaper apartment. No need to pay more for a few more inches of space. The application process was simple. I was approved with a security deposit of $175. I can move in at the end of October. Rochelle stated she would send some additional information via email and moving forward, I would work with Ashley. I received the additional information within the hour and it was accurate and based on what we discussed. Today, 9/12, I received a call from Ashley, who was very pleasant, and she clearly articulated her role in the process. I must say, from the phone call, the face-to-face and the follow-up, I found all of the team members to be very personable and the customer service was first rate. I will follow-up with another review after I move in, but in the meantime, I am really excited about my new home.
Do not be fooled by the gym, pool and grounds. And if you are working for FDA don't let how close it is make you decide on moving here. Do not move here especially if you are not a smoker! Despite having a no smoking policy, our apartments (we are on our second within 3 months) reek of smoke at least every other day and management does nothing. They will give you the run around saying they will take care of it or evict people who are smoking. Don't fall for it like we did. Elevators are constantly covered in dog urine. We are dog owners and it disgusts us how bad other dog owners are here. People will just let their dogs pee in public areas in buildings and they just leave it. Thankfully the staff are numerous and prompt but it gets old. Only thing we have to look forward to is we are only here for 6 months. Too bad we will lily have lung cancer by that time. LOOK ELSEWHERE!
I do like the Enclave. The apartments are nice, and since the new maintenance crew was hired, I think the customer/resident service is a lot better. The kids that live around there, (most of them, but not all) are stubborn ass idiots, but besides that, I like the Enclave pretty good. Those of you who have been here before and moved out, it is a lot better than it used to be. :) FYI, this is 2014 review-
Warning to everyone! do not move here.DON'T GET FOOLED! I moved in back in 2012. First let me just say they have horrible staff members. My leasing consultant who i only spoke to once when i view the apartment was hard to get a hold of. The day i picked up my keys to move in, i was literally just handed the keys, no one walks to the apartment with you and completes a checklist to make sure everything was fine. My car got towed and so did my boyfriend car on the FIRST NIGHT because the office FORGOT TO GIVE ME A PARKING PERMIT!!!! Anyways The apartment itself was nice, i lived in building B on the 18 floor . It had a awesome view and it was quite. I never saw bug which was awesome compare to the other reviews i have seen. They also had a convenience store in the basement which made it awesome to grab last min snacks. Moving out was a hassle. I wrote my notice in and they claim they never got it. So i fax it email and called until they did. They charge you like $10 to pay your rent online until enough people complain and they took it off. I never received my move out papers with a balance, which they claim they sent to me via email- to a email i no longer had access.Oh and they called too so they say. HELLO, if you never got a respond then most likely i never receive these so called email. I ended up getting a collection letter in the mail to my new home address with a balance for utilities which i paid and a parking pass i never return because no one ever told me i had to return that cheap plastic pass. Anyways the apartment itself is nice but the customer service is the worse.
Dont move here at all! They charge stupid shit! I accidentally locked myself out of the apartment, and then found out they charge $50 if you lock yourself out!!! They do horrible work, the elevators always break down. the office people are rude, i could go on and on.....the only thing there that i would say nice is the maintain that work in the apartment and The people that maintain all the stuff outside and pick up garbage are nice people :)