Overall the apartments are pretty quiet and sound proof. Customer service is crap though. They claimed I was short $97 on last months rent with didn't make sense. No one double checked and we ended up paying $97 over. There's always something wrong come rent day and it isn't on our end .
This complex is old, run down, and poorly maintained. Repairs are seldom made timely, the grounds are constantly filthy, the alleys between the buildings have bare dirt that floods every time it rains and the landscaping between buildings has died and has not been replaced. The mud runs from between the buildings down the sidewalks due to the flooding and the sidewalks are slick and dangerous when wet because of this. If it was possible to give this complex negative stars I would. The only good things about this place is the location and the flooring in my unit is very nice.
ROACHES, POT SMOKING NEIGHBORS, CRIME, HORRIBLE FRONT OFFICE AND CUSTOMER SERVICE! Do not waste your time looking here. From day one I was uncertain if I should stay here and I should've followed my gut feeling. I would go to the front office and ask if they could exterminate and they would send someone out and I watched the "exterminator" and all he did was look around and left leaving me with roaches that no matter what you did, they never left. The apartments are duplex with one door to enter for four apartments and a set of stairs for the two upstairs apartments and my next door neighbor LOVED to smoke pot and since it was an enclosed building, my apartment would wreak of weed throughout my whole apartment and when i notified the office to look at it, they said"they couldn't do anything about it' and this was an everyday thing. The area is shady and I just saw they recently installed cameras like they have in parking lots with spotlights. And lastly, I have been getting the run around from the Manager, about taking me off collections when I had payed the bill and they lost it. When it was finally retrieved by them, that I had payed the bill, they still didn't take me off or call collections and call the credit bureau to take it off my credit. I have called several times and tried to talk to the manager and all she says id, " she'll send it out to me" or she tells her workers to tell me that she is not there. She (Manager) is playing games and affecting my credit off their mistake of mishandling payments!
this place is a complete joke and a health hazard. I'm not going to write the novel of the scam they ran on my wife and i, but it's amazing to know that our apartment we were suppose to move in had signs of mold, pests and leaks and the management company wanted $ to let us out of a lease. This place is a nightmare.
Dumbest thing I've ever done, moving in to The Mansions of Shadowbriar. Even dumber, I re-signed my leasr. Avoid this place the plague! No security, several issues with that including fights. Lack of true concern in the office for your happiness in the apartment and the office is terribly disorganized. Sever times I have had call multiple times repeating my same messege. They are now under the management of a THIRD new company,"the last of which sold it only after a month of taking over. This place has serious issues, dont be fooled. Dirty, old, bugs, and in extreme disrepair.
