Don't be fooled by the initial appeal of the kindness the office offers when you're first looking to sign. Once you've signed your lease, it's like you've signed your soul to the devil. In agreement with Jay Clark's review below, the office management will see no end to uncomfortably raising rent values, despite you occupying the same creaky, outdated apartment with old carpeting and layers of paint until they have satisfactorily displaced you and your family. They are eager to profit off the numerous college students who are happy to bunk up together in what is cleaner than most apartments, and thankfully, heat and hot water are included. If, however, you have a grievance to file with the office, like that your neighbor's dog barks incessantly, or that your neighbors trash your patio with beer cans and cigarette butts, or that they stomp around and play loud techno music well into the morning hours despite the fact you have young children that are losing sleep because of it, they'll simply respond that "your neighbors can hear you too" and "that's what happens when you rent an apartment." Fortunately, for most civilized communities in which a customer is investing thousands of dollars, the reaction would not put fault onto the sleep deprived occupants and to offer a solution. When I originally moved in and was asked to participate in an "anonymous" survey, I expressed numerous disappointments and my gross dissatisfaction. As a result, I was professionally and rudely confronted by the management. Rolling Green also recently received a multimillion dollar grant from the state to renovate the property, thus, raising rents to absorb costs is hardly the issue at hand. Clearly, families are not desirable, they do not attract students to a community, and students are where large profits can be made in Amherst. It would be in Rolling Green's best interest in the very least to invest in quality customer care training and management to provide a happier, healthier community.
To say the least very disappointed with the customer service we have experienced. With that being said I first want to say we have been at Rolling Green for a couple years now and have recently resigned a lease. We have one of many 3br units that last year were going for 1800 per month. When it came time to resign they told us rent had unfortunately gone up to 1930! ( For the same place) We figured that was just the new going rate for everyone so we agreed. Now for the good part, not even two full months later they were and are still offering the same 3brs for 1500per month that’s right 1500! We brought this up to the main office assuming it would be only fair to offer their loyal renters the great rate that all new tenants were receiving to our surprise that was not the case. We were pretty much told we were out of luck and in order to get any sort of saving we needed to spend thousands to switch apartments. So now we and others who resigned before this price change are locked in at this outrageous rate for the remainder of the lease. Does that sound like management company you want to give your money to? Do your self a favor and take a good look around Amherst at other great housing opportunities you will not be disappointed.