I wish I could give 0 stars. The apartments look nice but are ridiculously cheaply done - we have at least 3 broken windows that were all broken when we moved in (condensation is forming inside them) but haven't heard anything about getting them replaced once maintenance came and took a look at the black mold growing on our windowsills (the maintenance guy was super nice though!). Also, the management is HORRENDOUS. When we first moved in, they'd not cleaned our apartment in several months. We said no problem, and they insisted they would send over someone to clean the place. About 4 months later, we still haven't heard anything...The people working there seem to think that you work for them, and Lourdes in particular is a nightmare to deal with. Steer clear as there are a plethora of beautiful apartment complexes in the area!
HORRIBLE MANAGEMENT! I have lived here for about a year now, I pay my rent about a week early early every month and overall, I am a good tenant. Alden place is a nice complex and the employees are very nice but the manager, Lisa, is horrible. She is extremely rude, unwelcoming and has a very demeaning vibe to her. A while ago, I spoke with her on the phone regarding some maintenance issues I had and she was extremely dismissive. She told me I should of gone online to place a maintenance order but that she would have maintenance handle it. She then dismissed me like I was some sort of a peasant. Mind you, nothing got fixed for over a month! I had to physically go into the leasing office and speak to one of the leasing agents (who was very kind and pleasant) in order to have maintenance come to my apartment. All of the employees at this complex are very nice except the manager and a new employee who acts like he can not be bothered by anyone. Overall, Alden Place is a nice place to live but I have never dealt with such unwelcoming.
My experience has been nothing but positive! The location is excellent, the groundskeeping superb and the staff friendly and accommodating. I live on the first floor and still feel secure. It's great that some of the staff live on property--they can experience first-hand what other residents do. Finally, my neighbors are great, and I love the atmosphere. Go Alden Place!
If you enjoy places that look nice but have a mismanaged leaving office, this is the place for you! This place aims to be high end while spending money in the wrong area: installing (and forcing the services on their tenants) unnecessary security systems instead of investing in: (pick any of the following) covered parking, working hoses for the car wash area, larger washing machines, free washing machines/dryers (in lieu of overcharging their tenants), creating easy to follow procedures for their leasing office, investing in a website that is helpful for their tenants, offer shuttle services to shopping/whatever ... the list of better investments goes on, but I digress. Nice setting? Yes. Safe area, though could use some more sidewalks, has some amenities. Service? You truly learn about a place when you are ending a relationship. If you are set on this location, be prepared to 1. never speak to the same person that you originally spoke with 2. ask for all procedures to be submitted via email, especially the moving-out "procedure" which is vague at best, because a verbal discussion could mean nothing a few weeks later 3. have 3 different leasing agents tell you 3 different stories about (for my situation) what is needed to end the lease 4. make copies of all paperwork because the office will lose yours 5. have leasing agents tell you something (around which you make all of your arrangements) to only be told that is incorrect by someone else a month later
Not a safe place! A lot of Duke International Students live here, but many are changing because burglary in their apartments and no action from Alden Place, which says that security concerns only the police and the resident. In December/12 someone tried to break into my apartment and on January 2013 my GPS was stolen inside my car at night. That's their official policy: "We are not responsible for the safety and security for of the residents here - that is the responsibility of the local police department, and the residents themselves. We can not guarantee that crime will not happen."