I have been living here since January 2014. The location is very convenient, safe neighborhood. I have had nothing but positive experience with the staff at the leasing office. They are always polite and cheerful. I have had a couple of maintenance issues that were taken care of immediately, including one emergency issue with the AC, that too on a Sunday evening! I can't comment for other unit issues but I find it hard to believe when people complain about the management here. All it takes is to be nice and let them do their job without acting like they owe their lives to you. It's that simple! :)
I wish I could give 0 stars. The apartments look nice but are ridiculously cheaply done - we have at least 3 broken windows that were all broken when we moved in (condensation is forming inside them) but haven't heard anything about getting them replaced once maintenance came and took a look at the black mold growing on our windowsills (the maintenance guy was super nice though!). Also, the management is HORRENDOUS. When we first moved in, they'd not cleaned our apartment in several months. We said no problem, and they insisted they would send over someone to clean the place. About 4 months later, we still haven't heard anything...The people working there seem to think that you work for them, and Lourdes in particular is a nightmare to deal with. Steer clear as there are a plethora of beautiful apartment complexes in the area!
HORRIBLE MANAGEMENT! I have lived here for about a year now, I pay my rent about a week early early every month and overall, I am a good tenant. Alden place is a nice complex and the employees are very nice but the manager, Lisa, is horrible. She is extremely rude, unwelcoming and has a very demeaning vibe to her. A while ago, I spoke with her on the phone regarding some maintenance issues I had and she was extremely dismissive. She told me I should of gone online to place a maintenance order but that she would have maintenance handle it. She then dismissed me like I was some sort of a peasant. Mind you, nothing got fixed for over a month! I had to physically go into the leasing office and speak to one of the leasing agents (who was very kind and pleasant) in order to have maintenance come to my apartment. All of the employees at this complex are very nice except the manager and a new employee who acts like he can not be bothered by anyone. Overall, Alden Place is a nice place to live but I have never dealt with such unwelcoming.
I lived in Alden Place Apartments and I feel one of the best among in Durham area. It seems to be little costly but that pays the security and safety. Convenient for shopping to many Malls and complex.
My experience has been nothing but positive! The location is excellent, the groundskeeping superb and the staff friendly and accommodating. I live on the first floor and still feel secure. It's great that some of the staff live on property--they can experience first-hand what other residents do. Finally, my neighbors are great, and I love the atmosphere. Go Alden Place!