This is by far the WORST place I've ever lived. Management does not care about anything except cashing rent checks. Apartments are frequently in need of serious maintenance, but it never gets done. Maintenance guys will let you know how inconvenient it is that they have to come repair things. Tons of loud music late at night ( I'm up writing this at almost midnight because if my neighbor), cars booming bass through the parking lot at all hours, and management does absolutely nothing to stop it. The first six months I lived here, I had to find other places to sleep because of all the noise. I was given the same excuse from the office ("We don't hear them because it's late at night and we aren't on site"). I've learned to live with it. Police are here a lot for drugs and theft issues (cars often are broken into). This is the most broke down place I've ever lived in. I'm so grateful my lease is almost up. I've warned several people to stay away from this hellhole. These apartments are a VERY expensive mistake. I'm not sure what my rent goes to, but it sure isn't keeping up the grounds or maintaining the apartment. Everything smells like weed and bugs are everywhere. Also, you are required to pay for valet trash, and pay $30 for a trash can. If the valet trash people feel like hauling away your trash, they will. If not.... You're still required to pay $25 a month for the privilege of hauling your own trash away when you're tired of seeing it sit by your door. Probably where the bugs come from.... Trash sits outside people's door all day every day.
I was robbed by contractors they put in my home. Manager Linda Napier from the office told me it wasn't her job to provide security. My car was totaled by a drunk driver in the parking lot, costing me over 14k. Several cars were broken into and again- they refused to take any liability. There's mold, cockroaches, rust everywhere. They made the signs look beautiful going in, but the apartments are awful! And the rent is astronomical. Be wary of the lease that states failure of notice to vacate for non payment of rent. This is unlawful, as they are covered under URLTA, which requires a 30 days notice. I'm pursuing legal action against them. I was evicted on the 11th day of the month, for late rent-with no written prior notice whatsoever. Please DO NOT rent from these people. They're owned by CT Corporation in Knoxville, TN.
The apartment was ok for what I was paying originally. The maintenance staff is great at what they do, and usually available same day for issues that arose. However, my monthly premium went up almost $100 at renewal, and I had to pay double rent at the end of my time due to a small and significant line in the lease that says 60 days moveout notice is required. As far as I can tell, this is not standard, especially since my lease was over at the end of August meaning I had to pay a premium pro-rated price to live in an ok apartment when I already had a house in a different part of town. When I explained the situation, I was told that there was nothing they could do to work with me (which of course, is never actually the case). The whole end-of-lease ordeal and trying to move out and paying double rent because of a non-traditional clause in the lease has made the past year of living at Landmark at Lyncrest Reserve absolutely not worth it. Another thing I will point out is that their office hours are absolutely not conducive to non-traditional work schedules. They also changed the UPS/FEDEX box policy in November of last year to having all deliveries made to the office if the residents were not home. This means that as a nurse who works in a clinical setting with standard 12 hour shifts, I often could not get my packages for days after they had arrived. Even after multiple visits into the office, this issue could not be resolved for me. If I needed something sooner than I could get into the office, I would need to call (during my shift at work) and wait for someone to answer the phone and tell me that I "was accepting responsibility for whatever may happen to the item." For the record... nothing ever happened.
My husband and I moved into a 2 bedroom 2 bath apartment in October 2013. At the time, our rent was $844 without water. Not a bad deal when you consider the price of the apartment and the location. However, we just received our renewal offer letter and they are trying to raise us to $1130 a month without water. This is insane! That was for a 12 month lease but get this, they would let us stay on a month to month term for $1114! I thought that was the whole point of signing a lease, was that you got some sort of consideration. The so-called upgrades they have done in the apartments over the last year are a joke. New cabinets really meant painting the existing shells that have been there for years and putting new facings on them. New wood laminate flooring in the kitchen and bathrooms meant laying it down on top of 3-4 layers of old linoleum which is why it is already starting to peel in spots. New counter tops really meant spraying a gritty refinishing product over the top of the existing counter tops which will peel if you actually have to scrub them to get something off. I was willing to over look all of this because it the price was right. But try bringing someone over to the apartment without being embarrassed about the garbage always overflowing from the dumpsters and old couches left out there for days. Or the paint peeling off the wood in the breezeways along with the rusted metal stairs leading up to your apartment. In the spring, there was a span of at least a month or two that the grass wasn't touched and we had grass almost 2 feet tall all over the property. We were told the rent was being raised because the market was improving and they are right, the market is improving. But if you want to charge what The Lexington and Grande View are charging, the property needs to match their quality. We have put in our notice and are going to buy a house. Really surprising, we can get a very nice 3 bedroom house for less in a monthly mortgage than they are trying to charge in rent for a 2 bedroom apartment.
All in all it's not a terrible place to live. Maintenance is a little bit rude but they do come quickly and do their best to fix things...when they show up at all anyway. The pest control service is a joke, you're better off buying some RAID if you have an ant problem because whatever they spray is completely ineffective. The office staff is polite but they can be passive aggressive when informed of issues with the apartments. Ignore anything stating that they have their own playground because the lack of sand makes it unusable as all of the lowest steps are at least three feet off the ground. You'll be paying 25 dollars a month for "Valet Waste" which is a fancy way of saying that if you put your garbage can outside they'll take it to the dumpster to you. The problem is that the service is NOT optional even if the dumpster is ten feet in front of your door so you'll be paying that fee whether you use the service or not. They renovated recently and sent men in to re-do our floors, cabinets, and counters and the renovations look gorgeous. The work was completed quickly and we are very satisfied with it. The rent was not raised too much so we decided to stay on and renew our lease. The price is still a bit high but I doubt there's anything better in the area. The apartments have a unique but pleasant layout though the only phone jacks for an analog line are in the bedrooms which makes having a phone in your livingroom or kitchen tricky. All in all the place is okay. You're not going to find better for the price but be wary. "Mistakes" in their favour might show up on your lease and you'll have to confront them about it before they fix it.