I have been here almost 5 years and I can truely say I have not had one problem. When I ask for something to be fix its fix within a day. Staff is always kind an friendly to me.
The Cloisters is hideous. Don't be fooled by the term luxury on the outside sign, or by the model apartment that you will be shown. Just know, that from the first day you drop your boxes, a little friend named Ralphie will greet you. Who is Ralphie? He and his friends the Mice Club run the Cloisters. No amount of bleach, clean counters, glue traps, or poison will keep them from setting up shop in your apartment. Not only this but management is rude and they all live on site. Meaning, if you have friends over at 8 pm on a Friday, and the staffer above wants to go to sleep cuz his life is sad and horrible, he will be banging on your door by 10. Even if you're just playing taboo. And don't expect them to respond to any of your issues in a timely fashion or to take care of the mice problem. Sometimes, the garbage moves. You will go to take out your trash and there will be no dumpster. So everyone in the complex leaves their trash on the ground. Next time you go, take a flashlight, or you will be attacked by huge rats. Then there's parking. Supposedly, you pay a yearly fee for parking and the lot is gated. The gate is never closed. Not once, since I moved in this past August, have I seen the gate down. The security guard is never in the box and if you try to find parking late at night, you might as well not even look in the parking lot, because your car will be on Michigan Avenue. Most of the cars in the lot do not belong to residents. Lastly, do not fall for the so-called upgrade. They will charge you an extra 150 dollars or so in rent for an upgraded apartment. Yes you get all new appliances, but they installed haphazardly, if at all. I upgraded and the first time I ran my dishwasher, jet blue leaked all over my floor. The next time, my garbage disposal stopped working. I also never received my upgraded miniblinds, which wouldnt be such a big deal if my blinds had a string that I could pull to enter my patio. As a matter of fact, the best thing about the cloisters, is the patio. And that's outside. I'd rather live on the street, but unfortunately I am in an airtight lease for 6 more months. Don't make the same mistake I did, and let "luxury" fool you.
I'm also going to keep this simple: Rodent infestation, absolutely incompetent staff (even with the change in management), terrible parking situation (my car WITH A RESIDENT PARKING STICKER was towed from the lot to my expense despite multiple discussions with management concerning this situation), zero security, trash build up. I moved out two months ago (best decision I have ever made) and am still dealing with their incompetency in something as simple as alerting the water company that my roommate and I have in fact moved. I cannot express enough how much of an unnecessary hassle working with any member of the staff in the office is. I beg you not to move here. If it was possible to give this place no stars, I would.
I'm going to keep this simple: Rodent Infestation, Horrible/Slow Maintenance, Trash Build Up.