Good evening everyone, this place sucks. My husband and I have been going several weekends without hot water and this past weekend it's been four days without. We told the New manager Eva that this has been going on since we moved here in October and nothing has been done about it. The carpet been dirty upon move in and was promised to be cleaned and nothing has been done. I love the area around here but the owners don't care about their tenants here and management either. Also they're bugs in the carpet too. They lose your checks and money orders also and tried to make you pay fees for their mistakes.
The girl in the front desk is awesome, she will do everything for your comfort, even if it takes her a little bit for logistic reasons. Had some issues, but everything got solved. The park across the street is amazing, and it´s really close to everything.
I had renewed my lease, hoping with the new corporate management buyout there would be hope for this place. It has only gotten worse. The present manager is not a very customer service oriented individual. I have asked the office staff (all sweet) to please accept packages sent to my apartment number, as my son's girlfriend buys things for me and sends them to me. Because her name is not on the package, the manager refuses to accept, even after explaining to the staff why the packages come in another name. The manager is rude and crass. The door jamb is rotted out, mold is definitely present within the vents. I am unable to stay for long periods of time within my townhome, that I had to rent another smaller place to keep from getting very sick. Several times through several days we are without hot water or no water at all. Excuse is OH, THEY MUST HAVE FORGOT TO TURN IT BACK ON. Yet, I can see fluctuations in water charges when there is a leak. No restitution for going DAYS without water. The AC unit has been a nightmare! Constant leaks, days without AC even though I have asthmatic problems which are induced by the mold that has become agitated with the humidity and heat. Do NOT trust that the management will change for the better. As soon as my lease is up, I am out of there!! The supposed GOOD reviews are more than likely direct family or friends of management and definitely not the true tenants who have been here for a longer period of time.
I've lived here for almost a year and in that short time I have had numerous issues. I'll start with the actual operation of the place; they don't open the pool, so don't get excited about having a pool on property, they never answer the office phone so everytime you have an issue, you must walk to the office and hope they're not on an hour break. Within the last 6 months I've lost hot water 6 times, for 2 days or longer and also the AC has broke quite a few times and the maintenance man does nothing but change the filters. It's suppose to be a gated entrance, which has been broken the whole year and FINALLY fixed last month but is repeatedly stuck open. The management is terrible. They do not resolve any issues, nor do they communicate at all with residents about issues. I've put in a number of complaints about resident children screaming and using sidewalk chalk outside my apartment and the office said they couldn't do anything about it, yet we received a memo when I first moved in that children should be attended and side walk chalk was NOT allowed. (When it rains, it gets stuck to the bottom of your shoes and stains the carpet). The landscape of the complex is disgusting. It's filled with only dirt and mud. Conveniently, the only nice landscaped area is the front office. Their is trash everywhere!!! And the only thing the grounds men do is blow dirt and rocks into parked cars and windows. I hate how they charge over 1200 for rent when, I could move to virtually the same place with treatment for a third of the price. The amenities and quality that they advertise is completely false. I will be writing the HOA and the Texas Apartment association. As well as trying to reach the corporate office.
My fiancé and I have a 4 1/2 month old daughter, and we are living in substandard housing. There are numerous human health & city code violations in our dwelling. This property is quick to raise rent & fine tenants, but does not address the real issues. - Proper maintenance is virtually non-existent. You must repeatedly report issues, then they are either not addressed or repaired cheaply and not well. Permanent repairs do not exist here. Management turns around new rentals faster than repairing the existing ones. - Frequently without hot water for extended periods of time (days, not hours). For the 2nd time in under 2 weeks, we do not have hot water, and the repair date keeps getting moved. After 4 days, we are still unable to shower, bathe our infant daughter, do dishes, or properly sanitize her bottles. We are told it will be another 1 1/2 days until this issue is resolved. - No Pool. As of this writing it is August 2, 2015 and we still do not have a pool available to us. This is one of the many "amenities" featured on The Park at Country Places' marketing brochures & website that does not exist in reality. - The walker gate is broken and always open. The main gate is frequently broken & left wide open. This is not a secure, gated community as management would suggest. - Leasing office no longer accepts packages. Yet another non-existent "amenity" that was offered at move-in. - The two on-site laundry facilities are filthy/disgusting & mostly broken. They also reek of urine. Even if they worked, we would be unable to do any warm or hot loads of laundry due to the frequent & current hot water outage. - There are animals (bats, birds, squirrels, rats, mice, etc...) living in the attic spaces and the walls. There is a dead thing (mouse or bat?) in the light fixture of our daughter's nursery. - There is black mold in the windows and walls, as seen every time I replace the HVAC air filter. - The landscaping crew is careless. They blow leaves, dirt, grass, etc... into our patios, stairways, and balconies. They blow rocks into nearby cars with complete disregard, and do not clean up after themselves. The grounds are unkempt except for around the leasing office. There is dirt & mud where grass should be, and animal waste everywhere. - There are squatters in vacant apartments, as witnessed last week when the police were here. - There is exposed electrical wiring OUTSIDE. Circuits are frequently blown causing power outages inside our apartment, and on occasion no lighting in the stairwells. This is a trip hazard made more dangerous by the wild animals who have made this complex their home. This goes back several years, when we had no heat for nearly a week during the coldest part of winter. We had to use the stove to heat the apartment. This was deemed a non-emergency by maintenance. - Domino's will not deliver here at night. The driver repeatedly apologized to me, and stated that this complex is the worst in the area. He has been robbed multiple times, and stabbed. He showed me the stab wound. - There is a leak in the ceiling in our nook. Our master bathroom toilet frequently leaks into the downstairs neighbors apartment. When showering, at least half of the water comes out of the bathtub faucet. These are just a list of current issues. Past issues have been resolved by myself at my own expense. Off the top of my head, I have repaired my garbage disposal, my thermostat, electrical outlets, door locks, sliding glass door, and toilets by myself at my own expense. I will be forwarding this information to the Texas Home Owners Association, Texas Apartment Association, Texas Department of State Health Services, local news (ABC13, Fox26, KRPC, KHOU, NewsFix), as well as social media (Twitter. Facebook, Yelp, etc...) rental review sites, and anyone else who will listen.