DO NOT rent at this place!! Mission Hill was definitely the WORST place to live. It was the worst experience. My boyfriend and I moved into Mission Hill in February 2014. When we signed the lease, we were supposed to have a bottom floor apartment next to the pool and next to the laundry/workout rooms. The day we were moving we got a call from the person who leased us, Krystal, and she told us they were switching us to a different apartment, which was upstairs. We did not agree to this! The apartment complex was loud, people with loud music, people fighting, solicitors about twice a week, and to top it all off our downstairs neighbors were loud and had a terrible smell. The whole summer of 2014 our air conditioner was not working. We called them several times to go and fix it and they never did. It was ridiculous to live in the Albuquerque heat without air conditioning. By the time the summer was over and we no longer needed the air conditioner the maintenance decided to fix it. The other awful things about this place was the laundry room and workout room. The laundry room was terrible, always taking our money but never drying/washing our clothes, several of the appliances were broken! Also in the workout room none of the treadmills worked. After we moved out, about a year and a half later, they would not give us our deposit. We had to call them several times about it and apparently no one there knows how to do their job. 44 days later we FINALLY received our deposit. This place was a complete rip off! DO NOT rent from this place. I would never recommend this place to anyone. I will make sure anyone I know does NOT rent from this place!
It's a great location and awesome view and trails. The building I live in is constantly being worked on. I can never get a good nights rest... whether it be the heater going out or the A/C. It's not a big deal to until the expectations become one sided. I pay my bills on time.. But the services and tools never are. And don't ever plan on sleeping in living here, maintenance with leaf blowers and stupid trucks cleaning carpets and pipes sound like a tank running right outside your window. Oh and the laundry room constantly smells like mold and mildew growing somewhere.
After living in Mission Hill Apartments for a year and a half, I am here to give you an honest review. I think the overall theme is: "you get what you pay for". This apartment complex is pretty cheap, so you can't really expect a 5-star experience. My highest praise is that Krystal, one of the office girls, can do anything and everything. She is definitely the best in my opinion, and was quick to put in work orders whenever I had a problem. Unfortunately, some of the other office staff are not quite as capable. I had one issue that took over a month and 4 trips to the office to resolve because the gentleman would write down my issue on a post-it note and then throw it away. That was very frustrating. But as I said, if Krystal takes care of you, you won't have a problem. A few times I was woken up by loud drunken people outside, and the cops were also at the complex a few times (assuming drug-related but can't be certain). My immediate neighbors seemed friendly, although it seemed like no one was ever outside. Now, to the most frustrating part. After moving out of my apartment, I only got $125 back out of my $200 deposit. I was told that the costs were for oven and cabinet cleaning. This frustrates me because I spent several hours making sure the apartment was spotless - spent money on oven cleaner and other cleaning items. I am 100% certain that those items needed no additional cleaning, so I can only assume that they charge every tenant those fees without actually inspecting the apartment. At this point there is nothing I can do about the fees other than warn prospective tenants that this will probably happen to you too, so don't waste your time cleaning.
I had to call many times and go to the office to have my a/c fixed because the maintainence were too lazy to fix it right!! My apartment would get so hot it felt like you were sitting in a hot car with the windows rolled. What made me more mad is I have two small children who don't need to be in that type of environment. And the office never answers their phone!
MAINTENANCE - Never the same person employed longer that 3 months, never complete work orders even if you submit a 7 day notice in writing to the office. Grounds are not kept up daily poor outdoor lighting at night. NEVER CHANGE OUT AIR FILTERS OR PERFORM MANDATORY INSPECTIONS
OFFICE STAFF - Rent to all section 8, HUD, and any individual who shows interest in their community. Lots of drug activity, loud parties, and sleepless nights due to your neighbors.
EMERGENCY ON-CALL (VALLEY PROTECTIVE SERVICES) - The cheapest company in town never come out when you call nor do they patrol the property at night
PARKING - The gate off of Snow Heights is suppose to be locked at 9:00pm at night never is always left open I have lived here for 1 year and am counting down the days so that I may move out. If you are looking for an apartment to rent LOOK ELSEWHERE there are better places that this old run down place.