Mar 24, 2016
I've lived here for about 3 1/2 years now and when I first moved in it was Ballantyne. While our first apartment here wasn't anything special, it was still nice and a step up to most of the apartments I had previously lived in. Rent was manageable so that was nice as well. At the time everything about the management company was great. They took care of maintenance issues almost immediately and the complex was well taken care of. Now we're at year 3, in a different apartment and paying almost $2,000 a month. For what we get in our apartment it's ALMOST worth it. Since management changed the complex is falling apart. When we get a snowstorm (like the one today) they hardly plow, the parking lot becomes an ice skating rink and the snow that does get plowed, gets plowed on or around your car leaving it stuck in the parking spot. The sidewalks and walkways are even worse. Half the time it doesn't even look like they tried to plow, and if they do get plowed, I'm almost positive it's another resident kindly taking time of out there day to pick up the slack of the rarely seen maintenance people who work here. Oh and if you work a job that requires you to be home after 7 or 8 pm, good luck finding parking. The weekdays will leave you parking on the complete opposite side of your building. During a snowstorm last winter, the parking lot was so full we had to park over at the hotel across the street. Garages (if they have any) cost $90 a month and it's not guaranteed you'll get one in your building. Most of 2015, the new management spent most of their time remodeling apartments as well as the compex itself. They have completely stopped. Although they have finished the remodel in the hallways and stairwells, they are no longer looked after or cleaned and what used to be carpeted stairwells are now this hideous industrial type linoleum and once they get wet it becomes a hazardous accident waiting to happen, because once again they're not getting dried or even wiped down. Most of the time the stairwells smell horrible (just a fair warning). The office manager is clearly lacking any form of experience in running an apartment complex, or just being a manager. She lives here and if you ever need to speak to her, chances are she's out walking her dog for the 15th time and "won't be back in the office for the rest of the day". I can't tell you how many times this has happened. Her attitude towards the residents here is a change needing to happen. She's typically rude and if you come to her for anything right before closing, you most likely won't get an answer to your question, instead you'll get "well we're actually about to close..." And be shown the door. I've lived in a complex before that has gone through management changes while I was a resident and it's never been good. However when I learned that they would be going through management changes here, I had high hopes since it had been doing so well and picking up where the last left off should be an easy transition. Unfortunately it has been the complete opposite. If this was 2 years ago I would have gladly given this place 5 stars, but now my disappointment in this place grows by the day, during the winter I loathe this place even more. As we all know the housing market in Denver is outrageous and we are stuck here until we find an affordable opening (for those of you who would say "well then just leave"). Basically if you feel like paying a ridiculous amount of money for a decent apartment, be prepared to fend for yourself for everything else involving this complex. Also, don't expect to go anywhere when it snows, your car will most likely not make it out of your parking spot. We have a Ford F-150 with 4wheel drive and it still took us 45 min to get out. My advice would be to look somewhere else and save yourself the hassle. For the amount of rent you'll pay here, you could have a pretty nice house and not have to worry about management.
Feb 17, 2016
When I first moved into Ballantyne in 2012 I loved it. By the time I moved out in 2015 I was a little less impressed. The good -- The apartments are nice, bathrooms are huge, and maintenance is phenomenal. Always very responsive to anything I needed to call for. The Vallagio is a huge highlight for me with Marco's and Amore Vino. Huge fan of the quick I-25 access. The bad -- The office does not keep the same hours they have posted every day; they open late, they close early, no one is around for lunch (which is when someone who has an office job can stop in). The pool closes at 10pm for no good reason and there is some angry man who comes around shouting at grown adults who pay a lot of money to live in the apartment complex to get out so he can lock the doors shut which is just insulting. I moved out a month early, but I chose to pay my last month and five days' rent to finish out my lease in good standing. I dropped my keys off before I moved out, and I was called while driving to a new state so they could ask about my forwarding info. I let them know everything was on the paperwork I had filled out to give notice that I was not renewing, per their rules. I said I had dropped off the keys early to make it easier for them, because I was leaving the state. I was then told I "wasn't allowed" to do that. I asked how it was an issue since I was still paying, and not having an answer for that we hung up and all was fine. Then suddenly they switched from Ballantyne to The Rail and I couldn't pay my final five days of rent online. After several days of calling in frustration and getting no one I finally got someone and was told what my last due amount was, which I sent a check for. Received, cashed, I figured our relationship had ended. Today I got a hit on my credit report for a delinquency, they claim I didn't pay my final utility bill with them. I asked how they could explain the amount they'd taken before and it couldn't be explained. Not one person ever called me, emailed me, or sent me a letter explaining there was a discrepency and they needed more than they'd told me the first time. I am not thrilled, and am currently awaiting some sort of resolution. I don't appreciate my credit being dinged over a debt I was never made aware of.
Aug 25, 2015
I just moved into Ballantyne. I love my apartment, it is newly renovated and absolutely beautiful! The grounds seem to be well kept. The hallways have been re-carpeted and freshly painted. I feel at home and am enjoying time at the pool and hot tub. The staff has been great and my move in was easy. I am pleased to call Ballantyne my home!
Nov 15, 2015
I would avoid this complex, your money will go further in the tech center and get you a lot more elsewhere. Things have been going downhill here over the past 1.5 years I've lived here. Constant turnover in the management office has led to lots of neglect inside the buildings. The common spaces have not been maintained and are filthy. I've had to call, on different occasions, regarding cigarettes butts, a discarded matteress and just general cleanliness. I've gotten varying responses from very quick to having had to make multiple calls and still getting a lack luster response or even complete pushback. It just depends on who the current employee is. I think there are also a lot of business rentals, so the residents don't have the same level of care/concern as they might if it were their own home. They are trying to do renovations, but so far everything has been on the outside or in vacant apartments (to drive up rent prices I'm sure). And nothing has been done to benefit those of us already living here.
Aug 02, 2015
Please don't live here! I would like to preface my review that my husband and I were actually quite happy for the majority of the 3 years we lived here. The apartment wasn't spectacular but for the price, we thought it was fine for our needs while I finished school (we even contemplated staying for a 4th year). The property managers changed a few months ago and tenants were given no notice, this is when this complex really went downhill. I really loved the property managers before and tenants were told that the new managers would keep a lot of the original staff but after a month or so they were all gone. Here are the things that made us move: 1. Our next-door neighbors were found dead in their apartment and had been there for 1 1/2 to 2 1/2 months. They had been getting demand for rent/eviction notices on their door and were found when the maintenance guy eventually checked on them a month and half after the notices began (keep in mind, he wasn’t going in to evict them). We and a few other neighbors complained about a smell but were told that they couldn't do anything about "other people's bad cooking" and were told to stop complaining. After my neighbors were found, the entire building has an unbearable stench that seeped into surrounding units. Let us out of our lease? No. We were told we could have a new unit but at $200 over our current rate and that we would have to put down new deposits. We were also told that if we wanted it "we had to deposit ASAP as there were two other people interested." If we didn’t want that apartment, we could buy out the rest of our lease for $3000. The fact that the employee lacked any empathy and was actually rude to us was astonishing. Thankfully, we only had one month left on our lease and had not signed the renewal! 2. Giant flies everywhere. I'm sure you can take a guess where they came from. A month past #1, there were still tons flies dead and alive in the stairwells and hallways. 3. Speaking of hallways, they are disgusting. They do not vacuum them like the old management did every week. I actually witnessed a cleaning lady vacuum the first floor and then leave without vacuuming the second and third floors; presumably because carrying the vacuum up a flight of stairs was too much work. So garbage and dead bugs are all over the carpet. 4. There are two areas where water likes to collect and pool; this is pretty much constant since they continue to water these areas, this makes for a nice place for mosquitoes and algae to grow. 5. There was a fight in the parking lot at 3 am which required the cops to be called. The quality of tenants definitely dropped and a few of my old neighbors agreed that they no longer felt safe. 6. No parking. Not only do they oversell parking, people park trainers and abandon cars in the parking lots. Coming home after 8-9 pm, it is near impossible to get a parking spot. 7. People smoke in and trash the mail room. If the mailman delivered a lot of coupons, it seemed like everyone just threw them at but not in the trashcan. 8. One of our neighboring units had 5-6 tenants for a one bedroom layout. They would always loudly talk on the phone either outside or in the hallways around 12-2 am and could be clearly heard inside our apartment. They would also pace the hallway without shoes on which is just gross and weird. When we finally handed in our keys, I talked to one of the few office staff members I liked. I told him about why we were moving and how saddened we were to leave on such poor terms. He told me that we were making the right decision and that his last day was actually that Monday. If an employee said we made the right decision to move, you know it is bad!!!! Do not believe the "higher standard of living" on their website, these are not luxury apartments! Please do not fall for them being slightly cheaper than other apartments in the same area, keep your piece of mind and go somewhere else.