So rating it overall is tough because while I gladly lived out two full leases, I have a horrible taste in my mouth at the end of the last. Richard Sproat hit it on the nose: this is a beautiful place to live, if you just didn't have to deal with RIVERSTONE MANAGEMENT. For one common reason or another, be ready to deal with a staff who are aloof, disingenuous, and pick every penny from your safety deposit. The prior management made living here an easy and enjoyable experience; the current management needs to take some tips on customer service, accountability, and keeping the residents at the forefront of their rules and decision making. From smelly trash chutes and dirty windows, to irrational, inconvenient policies and untrained staff, Riverstone Management is a true disappointment. 1030 SW Jefferson is an awesome apartment though! Unbelievable location.
The previous reviews were apparently written before the change in management back in January. While the building on the whole remains reasonable, there have been some changes that prospective tenants should know about. The management no longer takes the form of the personable Ben, whom one could find in the office even after the regular hours: now they open exactly at opening time, and forget trying to find anybody after hours. The simple two or three page lease has been replaced by a 100-page monstrosity. They require liability insurance, which was never explicitly required before. That was fine, since I had it anyway, but when I presented proof of this to them they seemed unable to understand what I showed them, and had to consult with corporate headquarters. Eventually I had to have my insurance agent call them and explain how to read the document. Meanwhile they were trying to hawk the services of an insurance company I had never even heard of. Maintenance has become quirky. For some things --- e.g. replacing light bulbs, it has become quicker than under the old management. For others --- e.g. emptying the recycling bins --- it has become less reliable. The outside windows haven't been washed in over a year and are badly in need of it. The enclosed garden on the second level has an arbor, which for almost the entire time since I moved in nearly four years ago had been shaded with vines. Then, for no apparent reason, about a month ago they cut down all the vines. When Ben and his team were managing this place I would have recommended it to anyone. I don't think I can do that anymore, based on what I have seen so far.
Lived at Museum Place for a few months and really loved. Close to the fresh outdoor market as well as all the museums. Affordable and very nice apartment building, great management, and great facilities with washer and dryers in each apartment. Would move in again for sure. The walls are very, very, very thin.
I know the manager and a few of the tenants. Upscale, high quality, personable and was very nice to me. I've heard the walls are thin, this may be true. Otherwise very scenic and in the heart of Downtown.