Though my normal practice is to only post a review when I have received exceptional customer service, Avana Westside has certainly changed my view on that. Working in property management myself, there are certain things that I consider to be "no-brainer" skills that all leasing office professionals should embody. (Not to toot my own horn, but I've also received multiple, wonderful reviews on YELP and other survey engines, so I have a good grasp on what paying applicants and residents expect from their leasing office!) I applied to live here, because the floor plan, layout, and location to the next up-and-coming neighborhood. Upon entry, I was helped by Chris, who appeared to be more annoyed than happy to see me. We breezed through amenities (which are pretty new and awesome compared to a few properties I've worked and lived at), and saw a couple of one-bedroom apartments, either of which were not completely turned and smelled awful. Again, working the industry, I understand that there are limited apartments available if someone wants to see a specific layout. After the tour, the only smile I received was after I told him that I had planned on securing the apartment home because I loved the space for the price. The application process was easy, but he isn't fully trained on calculating income as he used a YTD total from my most recent paystub, not confirming whether or not I'd been working 2 weeks or 12 months. After attempting to secure the apartment while also providing a "how to calculate income" tutorial, I became frustrated. When it comes to securing a new home, there are a million other things to be worried about aside from teaching someone how to do their job. I would call and email multiple times. The phone was answered 1 out of the 10 times I called. My voicemails went unanswered. I then tried to email, since I know that busy days happen and if nothing else, it would be treated like a text message. Maybe not an immediate response, but an eventual one. This didn't happen either until I requested contact information for management and/or corporate. I decided to cancel based solely on the responsiveness of the leasing office. If someone interested in living in their community was getting this treatment, I could only imagine how the residents that currently live there were being treated. Not interested. Needless to say, another leasing consultant, Patrece, stepped in via email. At first she was pleasant and helpful regarding the return of fees that I'd paid that were to be refunded. The attention to detail and not answering all questions in the emails was frustrating to say the least. Even asking for confirmation of receipt of the emails went unanswered. To sum it all up, I applied on 12/18/2015 and it is now 3/10/2016 and I still have not received my full refund from them. They didn't pay attention to what address to send the funds to or what amounts were to be sent. New team or not, at some point, management should step in and handle certainly escalated situations and I just received my first call on 3/9/2016 from "Philip." I still don't know Philip's position at Avana Westside, but hopefully some resolution will come from his involvement, though I'm not very hopeful. I plan to provide this information to the corporate office as well in hopes that some additional training or directives are given to improve on the communication between the business and it's residents/prospective residents. If you are looking for a streamlined process with a property that will follow-up with you versus the other way around, then I can't say that I would recommend Avana Westside. I also had 3 friends looking for apartment homes that I had referred to the community until I dealt with this unresponsive, unorganized, and unprofessional team. Apartments: Decent Leasing Staff: Horrible
Lived in a studio here for a year before buying my town home. I had a really good experience even when they changed owners (kept the same management staff in the lobby and I liked all of them). Just remember that no where in downtown Atlanta has great guest parking.
Came here on two separate occasions and had the same horrible experience with male leasing agent who was rude, cut me off, ignored my questions and generally acted as if we were a nuisance coming in. Seems this man hates his job. Also pricing online and in person were totally different. The female manager was very unfriendly as well. This establishment could really learn a thing about customer service from Apex West Midtown where I've had an amazing experience.
So, I moved in on October 31, 2014! The moment I moved in my last box, the power went out. Creepy right? Anyway, I'm entering the 12th month of my 13 month lease and will not be renewing. Honestly, it's not bad, but for what you're paying it should be better. The only issues I've had are with parking and noise from the neighbors. The guest parking is unbelievably annoying. There is almost NEVER an open spot for your guest. Also, like most apartment buildings the walls are super thin. I can just about hear everything my neighbor does and I mean everything (driver roll up the partition please.) I've never had any issue with the leasing staff or other residents. I'm pretty low maintenance I guess. The great thing about Avana is the area! West Midtown is awesome! But, with all the new apartments being built in the area, you defiantly have better options. Good Luck to you!
Lived at Avana for a little under 6 months and my roommate and I love it. We're in a corner unit and we never have a problem with noise. The only issues we ever have are with parking—we wish there was more!