just moved in about a week ago, was promised to get hardwood floors upon move-in but instead we got a brand new carpet. Different reasons and excuses we're being mentioned but this review will be two stars not until I get those hardwood floors. One more thing, apartment wasn't clean just when we were arranging our stuff, of course we had to do some bashing to management so they sent us people to finish the job the day after "WE MOVE IN" I really wanted to give 5 stars but my expectations were not met, so then again...I only got two for now!
Staff - The staff is excellent, always helpful, and resolve issues quickly - especially Cortez. In all honesty, his care and compassion for Glo residents' quality of life is what attracted us to these apartments. You truly get the sense that he cares about the community, and works to ensure you fell at home. Location – The location is perfect. DTLA without being DTLA, if you know what I mean :). Great views of the city and walking distance to anything you could want. 5 minute walk from the 7th street metro station, so you’re essentially a 5 minute walk from anywhere you want to be. Heading east towards downtown, I’ve never felt uncomfortable walking around at night. Heading west… it gets a little sketch at night once you get past a couple of blocks; same as any neighborhood you’ll find, though – just be smart. Building – The building is great. Modern living + tons of great amenities and convenience throughout (nice to have a Starbucks you can get to without going outside ). Equity repainted the building to make it look a bit more crisp; and it’s great! IMHO, it looked fine before, but looks great now. I know there’s also a move to revamp some of the kitchens throughout the building – again, look good now but excited to see what comes from it! Noise/Disturbances - The building itself is quiet for the most part. Occasionally you'll have a rowdy group or college-esque party issues, but they usually keep to their groups. Once you get to your apartment, you can’t really hear anything from the common areas. The windows are a bit thin, however, so outside noises (cars, people on the street, etc) tend to be heard at night when all else is quiet. Also, the building is a smoke-free campus, which is perfect!! They work hard to ensure the smell of cigarettes doesn’t hinder anyone else’s experience. Unfortunately, people occasionally stand on their balconies and smoke, which is a bit of an inconvenience when we have the windows open to enjoy the weather. Granted, the staff has vowed to address our specific case and we’ve seen less of it recently. Amenities - The amenities are great if you actually use them. I personally think it would be great if they put incentives around utilizing the amenities (i.e., hosted gatherings to bring people out there, and allow them to mingle). On that note, I do wish the complex admin hosted more resident-events. The lack of such events, today, imho, hinders the "neighborhood" mentality I like to see in my community. Security – Probably my biggest complaint with the complex. They have someone walking around the property from 7p to 3a. This doesn’t sit well with me. If the office staff doesn’t arrive until 9 or 10, that leaves nearly 7 hours of no authority in the complex – and the complex is huge (for the area/type). In addition to that, the police don’t have a code to enter and the door must be manually opened for guests (you can’t unlock from your phone). So if you do have an emergency involving a call to the police, you basically have to leave your apartment to open the door to let them in – exposing yourself in the process. I was told that, in these cases, we should contact security then the police – but if security is not on premise during those hours, and they have to drive from whatever location they’re at, it doesn’t make sense. I’ve addressed this a few times with the staff, but it doesn’t sound like there’s anything in the pipeline to fix this. Hopefully this can be revisited soon – there are just too many people to not have a dedicated person on premise 24/7. Cleanliness – Most of the time, everything is great and the cleaning crews do an amazing job; but they only are on-site Monday through Saturday. So all the fun parties and rowdiness that may happen across the complex, and in the amenity areas, stay until Monday. That includes beer bottles around the lobby and outside, pictures off the wall, trash on the floor, … you get it.