I've lived here for over 4 years but the property is decaying. We have black mold that maintance keeps painting over it. We keep getting cracks on our walls from foundation problems. All our windows have 1 inch gap under the window frame which foam and towels are currently keeping water and bugs from coming in. Window keeps leaking when it rains causing the black mold to grow faster, which we are getting sick from..stomach aches and headaches. They just filled in and painted over 22 cracks on our walls, again due to foundation. Our patio is detaching due to foundation problems. Management keeps telling us they have to look for a contractor but I have all the documents since August that they are looking for a contractor to fix the foundation with no luck. Our electricity has doubled due to all the cracks and gaps in our apartment. Also, the city of Irving shut the pool because of code violations that have not been fixed. Update 12/5/15: I have changed my 1 star to 4 stars. We have worked with staff and maintenance on the issues and all have been fix. The mold, cracks on walls and gaps on Windows frames have been fix. They also upgraded our old 1/2 window blinds to the nice 3 inch wood blinds. The staff has gone beyond its means to make our apartment look amazing again. Thank you.
DO NOT RENT HERE!! This place is a joke! The property manager, Nicole, is the most unprofessional person I've ever ran into! I have countless DOCUMENTED problems and maintenance requests in this apartment, that after nearly a year have not been resolved. When i first moved in, there were roaches stuck to the wall in paint! Did you really paint over roaches!? No apology or anything when I reported this, nor an offer to have my apartment thoroughly cleaned which i did on my own dime. Water leaks, black mold in the windows, numerous pests (wasps, ants, roaches), structural issues, prior water damage, as well as cracks under the doors that allows my expensive heating and cooling to escape are just a few of the many issues that have not been fixed. I truly believe these people don't care and they use your lease contract as a way to threaten you because you can't get out of it. This means they can treat you like crap and there's nothing you can do about it. I've never had such a poor experience from a rental company. Beware! Stay away!!!!!! Not worth the money! Oh, and the pools are often closed because they don't manage the ground properly. I'm certain the hot tub was never open this season but they charge amenities fees. Ugh!
I have been here a year and just signed another lease. The employees are great, my work orders get done pretty fast. They seem to know what they are doing. I've recommending a couple friends to move here. I like being able to choose my neighbors.
******DONT MOVE IN PLEASE READ!!!!!!***** My apartment unit is extremely in hot conditions. I am living in a sub standard condition. The office or corporate are not willing to help me. This all started last year around August of 2014. I spoke To Nicole Valente she is the current manager of the property. She basically said there is nothing she can do and wants me to keep living in these conditons. I pay rent $1045 every month, I have never been late or ever been a bad tenant. They are treating me like if I have no rights. They keep comparing me with other tenants, that they dont complain and that they have put curtains up to assure that the heat does not affect them, and i should do the same thing. Thats the only solution they are willing to give me. They expect me to live in these conditions. My apartment is 80-83 degrees hot everyday!! DO NOT MOVE IN!!!!!!!!!!!!!!!!!!!! TAKING LEGAL ACTIONS AS OF TODAY!!!!!!
Looked into potentially living here as it came recommended by a friend. Sent in 4 questions on Tuesday. Got 2 generic email replies with no answers that day. It's now end of day Friday and they still ignored another email in asking for answers to those questions. If that's how they treat potential residents, glad I'm not an actual resident.