Listen to these reviews, read all of them, believe them!!! I have lived in two cities and 6 apartments before this - these are the worst I've ever experienced. The inside of the apartments are really nice - but everything else is horrid. I have lived here for 3 months and have had about 4 things break. The office staff are disrespectful, passive, and unaware of their responsibilities. They feign knowledge of incidents when I can speak to the same office member about a problem 3 days in a row and they will pretend (yes all of them) that they don't know what we're talking about, who I am, or what is wrong with my apartment. When we moved in, the window was broken and they told us it would be replaced within a week of move in (we reserved the apartment 1-2 weeks before we moved in so they had additional time as well) - it took 6 weeks. Our bathroom vent fan was broken - this took 1 day to replace; NICE! Our AC unit broke after a week - we're not too picky, it's whatever, we put a maint. ticket in. They checked it out same day as call. However it was still broken the next day. After around 5 calls to the office (we aren't' sure anyone actually came in after the first 2 visits, they stopped fulfilling maintenance reports) they told us the AC worked just fine and there was nothing for them to fix. Our apartment is regularly 80 degrees if it is hotter than ... 85 degrees outside. It does shoot out cool air and only cools the apartment when it is colder outside. But our electric bill just arrived at $280. But wait, there's more! Coming home a month ago my new neighbor downstairs introduces himself and asks if we have any water leaks? I reply no. The following day he tells me maintenance checked his apartment out and my shower is leaking into his apartment. Ok. Sorry!!! **My neighbor** then tells me not to use my shower until they fix it. I received no call from the office and no notes or information of this. We weren't sure and used the shower for 2 more days until we called the office. They had no idea what we were talking about - but informed us to stop showering. 2 weeks (a week ago) into everyone being aware of the problem (and us sharing the 2nd bathroom shower), there was a note on the building door, "water shutoff tomorrow" blah blah blah. We assumed they fixed the issue and someone would be calling us shortly after to say we could shower again. Nope!! We have called 4 times to the office and had the same person (Samantha) 2 times (we have also gotten Sharon and 1 other). I have talked in person once to Samantha about this. They have no idea what we are talking about when we ask every single time. They ask us to submit a maintenance ticket every time and blow us off, in the politically correct way, after all. So thanks, but no thanks. The lease contract is extremely hard to break. For us, it would be around $4,500 to break the lease. There is mouse poop all over our deck constantly. The geese are kinda aggressive and the mile trail is poorly designed (it just stops and you have to deal with pissed off geese a lot). Our fridge is leaking tiny amounts of water and our food in the freezer always has a thin layer of water on it. The best appliance we have is a new(?) microwave. Just don't live here. You don't want these problems. You don't want these people. Spend the effort and keep looking elsewhere before you're committed to 12 months of this. I have 8 months to go. :(
I have had mold off and on for three years. I show the maint staff pictures of water damage in the master bathroom and still it doesn't get done. I told maint manager Pat that water is filling up in my dishwasher, sink, and utility room floor and his response is "tell the folks upstairs to not use so much soap" really? I have to purchase my own grass seed if I want grass outside my patio. and so on, and so on, and so on
Regency Apartments are very spacious, many with lovely views, great location. However, most of them are quite outdated and the management does nothing to update them. My biggest complaint by far is the customer service. The office staff is very unhelpful, in fact, often downright rude, and this has been consistent for the past 5 years. For upscale apartment living and the rent that comes with that, Morgan Properties needs to do a better job of hiring individuals with a desire to be courteous, helpful and cheerful. They also need to update the buildings and apartments.
I have lived here for about 7 or 8 months. In my building, they shut off the water at least twice a month for "maintenance." They usually post a sign on the front door a few days prior as a warning. Today, however, I went to shower and get ready for work and found that I had NO WATER. There was no warning sign posted anywhere. The rent is way too much for things like this to happen. I called the office about this several times (10:30 am on a Thursday) and there was nobody answering the phones. It is almost 1pm and I have not received a call back after I left a message. Luckily, I have a shower at work but think of all the people that don't! Also, the master bedroom in my unit is FREEZING in the winter. The vents are positioned on the ceiling right by the windows so the hot air goes right out the window. They do take out the trash for you, which is nice, but they don't take all the trash. It is quiet, there are geese and ducks but there is goose poo ALL OVER the trail around the lake. EVERYWHERE. Not worth the money at all.
Do you want to stay with rats in apartment unit/lobby/garage? Do you want to stay with house flies in your unit/ or bats? You want to spend hours and hours working with maintenance people to fix oldest appliances? Do you want to save 20-30$/month by compromising all the above? just completed 10 months here by raising 11 maintenance requests. i am very unlucky and my lease just got renewed and i have to stay here because of that.Don't ask me how much they will change to break the lease ? that would be sad story.