I have had mold off and on for three years. I show the maint staff pictures of water damage in the master bathroom and still it doesn't get done. I told maint manager Pat that water is filling up in my dishwasher, sink, and utility room floor and his response is "tell the folks upstairs to not use so much soap" really? I have to purchase my own grass seed if I want grass outside my patio. and so on, and so on, and so on
Regency Apartments are very spacious, many with lovely views, great location. However, most of them are quite outdated and the management does nothing to update them. My biggest complaint by far is the customer service. The office staff is very unhelpful, in fact, often downright rude, and this has been consistent for the past 5 years. For upscale apartment living and the rent that comes with that, Morgan Properties needs to do a better job of hiring individuals with a desire to be courteous, helpful and cheerful. They also need to update the buildings and apartments.
I have lived here for about 7 or 8 months. In my building, they shut off the water at least twice a month for "maintenance." They usually post a sign on the front door a few days prior as a warning. Today, however, I went to shower and get ready for work and found that I had NO WATER. There was no warning sign posted anywhere. The rent is way too much for things like this to happen. I called the office about this several times (10:30 am on a Thursday) and there was nobody answering the phones. It is almost 1pm and I have not received a call back after I left a message. Luckily, I have a shower at work but think of all the people that don't! Also, the master bedroom in my unit is FREEZING in the winter. The vents are positioned on the ceiling right by the windows so the hot air goes right out the window. They do take out the trash for you, which is nice, but they don't take all the trash. It is quiet, there are geese and ducks but there is goose poo ALL OVER the trail around the lake. EVERYWHERE. Not worth the money at all.
Do you want to stay with rats in apartment unit/lobby/garage? Do you want to stay with house flies in your unit/ or bats? You want to spend hours and hours working with maintenance people to fix oldest appliances? Do you want to save 20-30$/month by compromising all the above? just completed 10 months here by raising 11 maintenance requests. i am very unlucky and my lease just got renewed and i have to stay here because of that.Don't ask me how much they will change to break the lease ? that would be sad story.
So long as my rent does not go up over the 3-4% as I was told to expect by management when I moved in, I will live here for a very long time. Some of the horrible reviews make no sense to me. When you need maintenance, they add you to the list. When you request assistance and it is in fact an emergency, someone shows up immediately. The office sometimes has a negative aura about it but I think that has something to do with the over 400 residents that live here. I couldn't imagine having to manage that many, I would have crazy eyes all the time. While there are minor issues when it comes to moving into a new place, THAT HAPPENS EVERYWHERE. I've never moved in anywhere that didn't have its quirks. So long as they don't verbally and physically harass me, like my crazy former landlord did at Lamplighter Apartments... I will always love living here. You can't beat the view, the neighborhood, the wildlife, grocery stores, and other community amenities. It's a great place to live, hands down. Regency Lakeside is not an apartment community, it is a family. To those that bash the family... go ahead and move out, you're not welcome here. Bethany Krotz