Regency Apartments are very spacious, many with lovely views, great location. However, most of them are quite outdated and the management does nothing to update them. My biggest complaint by far is the customer service. The office staff is very unhelpful, in fact, often downright rude, and this has been consistent for the past 5 years. For upscale apartment living and the rent that comes with that, Morgan Properties needs to do a better job of hiring individuals with a desire to be courteous, helpful and cheerful. They also need to update the buildings and apartments.
I have lived here for about 7 or 8 months. In my building, they shut off the water at least twice a month for "maintenance." They usually post a sign on the front door a few days prior as a warning. Today, however, I went to shower and get ready for work and found that I had NO WATER. There was no warning sign posted anywhere. The rent is way too much for things like this to happen. I called the office about this several times (10:30 am on a Thursday) and there was nobody answering the phones. It is almost 1pm and I have not received a call back after I left a message. Luckily, I have a shower at work but think of all the people that don't! Also, the master bedroom in my unit is FREEZING in the winter. The vents are positioned on the ceiling right by the windows so the hot air goes right out the window. They do take out the trash for you, which is nice, but they don't take all the trash. It is quiet, there are geese and ducks but there is goose poo ALL OVER the trail around the lake. EVERYWHERE. Not worth the money at all.
Do you want to stay with rats in apartment unit/lobby/garage? Do you want to stay with house flies in your unit/ or bats? You want to spend hours and hours working with maintenance people to fix oldest appliances? Do you want to save 20-30$/month by compromising all the above? just completed 10 months here by raising 11 maintenance requests. i am very unlucky and my lease just got renewed and i have to stay here because of that.Don't ask me how much they will change to break the lease ? that would be sad story.
So long as my rent does not go up over the 3-4% as I was told to expect by management when I moved in, I will live here for a very long time. Some of the horrible reviews make no sense to me. When you need maintenance, they add you to the list. When you request assistance and it is in fact an emergency, someone shows up immediately. The office sometimes has a negative aura about it but I think that has something to do with the over 400 residents that live here. I couldn't imagine having to manage that many, I would have crazy eyes all the time. While there are minor issues when it comes to moving into a new place, THAT HAPPENS EVERYWHERE. I've never moved in anywhere that didn't have its quirks. So long as they don't verbally and physically harass me, like my crazy former landlord did at Lamplighter Apartments... I will always love living here. You can't beat the view, the neighborhood, the wildlife, grocery stores, and other community amenities. It's a great place to live, hands down. Regency Lakeside is not an apartment community, it is a family. To those that bash the family... go ahead and move out, you're not welcome here. Bethany Krotz
After checking several reviews of these apartments it seems I am not the only one having problems with the leasing staff and living conditions. Its a convenient place to live due to the location. Its well lit at night and I feel safe walking the dog or to the car despite the rumors of theft and people being robbed at gunpoint. I have had several maintenance concerns and it has taken months to get them resolved, some of which still need attention. From what I understand a mouse infestation wont go away over night. The fly infestation seems to be getting a little better due to them finally fixing the water leak under our building that caused a gut wrenching stench for the bottom floor units. The smell only lasted for the 2-3 hottest months of the summer. Other concerns, water backing up in to my kitchen sink, bathtub (which left a very difficult stain to remove. It took maintenance over a week to get someone back out to clean it after the first guy couldnt get it cleaned) Rusty water coming out of the brand new washing machine when you start it. (came out twice to work on it, still rusty) The pool by my apartment is broke. I understand problems like that and can live with it, there are two other pools. What I dont understand is why they let the water just sit stagnant in the pool for weeks till they finally drained it. It was green and smelly. Something between the washer or dryer is ruining all my good work clothes as well. I cant figure it out. Ive been doing laundry for years and have never had this problem before. Ive tried different detergents, etc to no avail. The maintenance staff actually questioned my ability to do laundry and said I must be doing something wrong. REALLY?! I had a meeting with the leasing manager to address my concerns. I even sent an email letting her know of my extreme dissatisfaction for the terrible living conditions and what I would like to see as a resolution. In the end I was offered a $100 maintenance credit for all my troubles. I literally LOLed. $1000 worth of ruined clothes, rusty water, mice, flies, and a raw sewage stench for the summer is apparently only worth $100. I will not be accepting it because OBVIOUSLY regency needs that money FAR more than I. Extremely dissatisfied, and extremely disappointed. The property could be such a great place with the right people and the right mentality running it. Update: 9/16/14 So... a regional manager did finally get in touch with me. However I was offered the same $100 credit and nothing more for all the headache, ruined clothes, and overall terrible living conditions and management in general. On a good note, the smell has finally gone away and the large biting flies are no longer an issue. They were replaced by gnats and mosquitos... UNGH!!! My neighbor across the hall is having the same issues with bugs and they tell me nothing has been done about it despite calling several times. I just stopped calling because nothing ever gets done anyway. I only have till November till I can get out of this place so I suppose I'm stuck doing my time till then. Please for the love of god do NOT rent an apartment here! There are so many other better options. The only thing going for this place is the location. Trust me when I say its worth the extra few minutes drive from any where else, like say Plattsmouth, Gretna, or Blair even.