Staff is terrible. They will do anything to get as much money from you as possible. Mold is everywhere. Management is terrible. Rude. Worst experience of my life.
I am writing this review as a completely reasonable current resident of Legacy Crossing. I moved in about 3 months ago... although because of all the horrific reviews I almost didn't even tour the place. However, after looking at 5-8 other complexes in Omaha I ended up touring Legacy Crossing and discovered their apartments were HUGE compared to everything else in my price range, and included all the amenities I needed within my budget. So I took a leap of faith and decided to give them a shot, knowing that I would probably only be here a year either way. I'm writing this review for anyone out there like me, who is wondering if they should take the risk of moving into this complex. Here's an account of my experiences so far: 1. STAFF/MAINTENANCE The first thing you'll notice upon moving in is that the complex is significantly understaffed at all times. The day I moved in there was a constant line out the office door and I was seriously concerned with the mental health of the one person there handling everything himself. Maintenance pretty much isn't a thing here unless your apartment is flooding. I had a leak in one of my windows during a rainstorm and they fixed it the next day, though I had to clean up the puddle of water myself. All of the other minor requests that I put in when I moved in (caulking needing touched up, stain on kitchen floor, etc) were never acknowledged so I just took care of them myself. So the moral of this story is - if you're handy enough and willing to handle your own minor maintenance, you'll be alright. If not, don't move here. 2. GENERAL CONDITIONS OF UNIT/COMPLEX The building is old. It has old building problems. If you want to live somewhere new go somewhere else. In general though, my carpet and paint was nice, as were the window treatments, and everything (faucets, drains, toilets, etc) worked just fine. Sometimes outside there is a bit of trash on the ground because it blows from the trash cans. The residents are nice. There are a lot of single moms, multigenerational families, and kids, but I've had no issues with them. Parking close to the building is difficult after 8, but that's why I have a garage. All in all it is a perfectly fair price for what you are getting. As far as the extra fees go... I have not experienced anything unreasonable so far. 3. PESTS CONTROL ISSUES This is by far probably the BIGGEST PROBLEM AND MAIN REASON YOU MAY WANT TO RETHINK MOVING HERE. If I'd known before I moved in, I may not have, and I considered breaking my lease for the first month because my apartment definitely had ROACHES. No fleas, bed bugs, or anything else mentioned by others, but roaches were a problem (almost exclusively in the kitchen) for the first 3 months. Roaches are a big issue in apartment complexes because they're almost impossible to get rid of. Even if you eliminate them in your unit, they will travel in through cracks from other units and your work in getting rid of them will have been in vain. I have just now gone my first roach-free week, but I spent hours (12+) in the kitchen meticulously caulking EVERY CABINET, CRACK, CREVICE, AND HOLE I could find in order to seal them out. Pest control used to come every other week, but they now come weekly (per my request) and I've been told they are going to every unit in an attempt to fully eradicate the issue complex wide, but we will see how long that lasts. All in all, you get what you pay for. Depending on what you need and how much DIY you're ready to take on, make your own decision about whether the great space/location is worth it to you. Best advice though is inspect every inch of whatever apartment you tour for signs of roaches (tops of cabinets, below sink, light fixtures) before signing a lease and know that if you see dead ones, you will have live ones within days. Unless, of course, you wait until I move out in Sept 2016... then my roach-proofed fortress is all yours :) Hope this helped!
I am a current tenant bound by contract. Sure to leave it once the contract is over. I live here for more than 4 years and last couple years their management has been messed up. The last best manager was Chris and since they fired him, most of the maintenance guys, and other follow the suit. They quit. Now all you see is every month new personnel who do not care about the residents AT ALL. All they care is money, they will suck money out of you. I read other reviews and wanted to post this review. These buildings are very old and their roof is flat. They keep leaking. It leaked 4 times already and they fix it temporarily. They never fixed the celling which looks like an inn in a ghetto area. Waiting to be repaired for more than 3 years. No lie. Maintenance is very rare. They have one guy, Only one guy and they have 360 appartments. Each given day this guy has over 100 maintenance requests to deal with and apparently he can not. In average you have to wait a month to get your simple maintenance work done. Complex work.....don't even imagine that they will fix it. I wanted to move out of this apartment where it does not leak, they would charge you $400 dollar moving charge. otherwise you have to wait until ceiling falls on your head (seriously, they said that....can not believe). No other way out. If you are terminating early, you got to pay 2 or 3 months of rents for nothing. Forget about their gym. they have 2 treadmills, one of which was broken before i moved in (4 years earlier) and it is as is till today. No exaggeration. There is no dumbbell below 25 pounds. Don't believe it? go see yourself. Pool is closed pretty much half of the summer because they have to wait for inspection or something else. Stuck....stuck....and stuck. Only one good thing they do it...........MAKE MONEY OUT OF YOU. VERY GOOD MOENY.
Blech!! Move here if you love paying hidden fees at upwards of 200/month EVERY month. I paid my pet deposit twice and even after paying it a second time, they still have no idea that I have pets and are looking to collect their pet deposit!! Horrible management and excruciatingly exhausting staying simply not evicted. They will charge you hundreds of dollars over your rent EVERY month and if you don't pay it, they WILL evict you and charge you three months of rent after you've been evicted. They are running a SCAM. Stay AWAY. - Dissatisfied Customer
THIS PLACE IS HORSE CRAP!!!! I HAVE NEVER BEEN GIVEN A SINGLE THANKYOU AND EVERY MONTH OUR CHECK IS "LOST" AND WE ARE CHARGED A LATE FEE!!!! When you try and call to the apartment complex, you will NEVER get someone on the phone. I have lived here for eight months with no reply or call back. All eight months I have not been able to use my shower because they came to fix a leak and just left a big hole in the wall and never fixed it.... LOTS OF EXTRA FEES EVERY MONTH AND IF YOU DON'T PAY THEM THEY WILL THREATEN TO EVICT YOU WITHIN THREE DAYS EVERY MONTH!!!! I will never live here again nor should anyone else... not to mention the bed bugs...... and I had to pay $1000 out of pocked for the bed bug spray...... F this place...