The team at United Properties of West Michigan are phenomenal! I recently moved to the Grand Rapids area from Washington, D.C. where I had worked at one of the city's (and the nation's) leading real estate brokerages. Being very familiar with the process, how it should work and what failures to look for, I can confidently say that UPM exceeded all expectations. They are professional, courteous, and willing to listen to and understand your needs. Making a move is more than just placing yourself (and your family) within new walls, you are looking for a place you can proudly call home. UPM helped me find the perfect place for my new home, and for that I am forever thankful... Thanks UPM for being so awesome! :)

I moved into a duplex in late October. Since then my children have had breathing problems and allergies non stop. My children are allergic to cats. Upon asking the property management if any cats have been in this house prior they assured me none were. Every morning a Cat is outside my door trying to get in. It obviously lived here and was left from the previous tenants. The second problem I have is with my neighbors. When I moved in the property management told me that neither apartment was allowed access to the boiler room. Since living here my neighbor accesses the boiler room and has friends over being all kinds of loud in the middle of the night smoking cigarettes and whatever else in there I brought it to UPM attention on three separate occasions now and nothings been done to fix the problem. If this is how it's going to be the whole time I live here I will be moving as soon as my Lease is up. Not happy at all at this point.

If I could give them less than one star I would. Completely unprofessional; maintenance staff NEVER comes out in a timely matter. I had called multiple time when I had a maintenance issue and eventually was told a work order was never put in, even though when I spoke to Nicole, she said she had gotten it taken care of. When their maintenance staff DOES come out they half-ass their job. They control the heat and almost never turn it on so I'm sure living on the street would be just as nice as living in one of their apartments. When I moved in in July, the place was absolutely trashed and required a few days of maintenance just to get the place to mediocre. The sink in the kitchen wouldn't drain and took up until last month (January) for someone to fix it properly. The sink in the bathroom would fall off of the wall more than twice and finally they replaced it in December. There are also a countless amount of holes in the wall. They said they come and clean the apartment before you move in but I definitely think they do NOT.

When my wife and I decided to rent our property we wanted a property management company to deal with renters and the collection of rent. UPM was a great choice. They did the back ground checks and found good people to rent our property, they are great company to work with. I would definitely recommend them to anyone who is looking for a property management company.

I am a new investor and stopped in and sat down with Tim to get some answers on Property Management. Not only did he take the time to answer all of my questions but also gave me some other things to think about and look for in a property management company. He also shared some resources that he had to help me in acquiring my first investment property. I can honestly say that after sitting down with a handful of property management companies, I will be using United Properties to manage any and all investment properties that I have in my portfolio in the future. They offer me the most service and peace of mind for my money and that is important to me!! Thank you Tim and United Properties of West Michigan.