My two largest issues with this complex are: 1. They are irresponsibly slow about doing repairs. Sometimes to the point where they don't do them at all. 2. We have a small cockroach infestation, which the management has done very little to quell. I do not recommend living here, especially given the price
My husband and I have lived here with our pets since last August, and the property management changed hands a couple months into our lease. We haven't had any major issues so far. The location is extremely convenient for us, management has been very accommodating to us and communication has not been bad. We are happy that the online portal is now up and running so we can enjoy the convenience of handling things online, but even without it we have had no issues with the office. We got our rent and water bill in our mailbox each month, took our check into the office, and had no problems with requesting maintenance or pest control that way. When the online portal did get going, we put two maintenance requests in on Thursday night and Saturday morning a technician came and resolved both concerns to our satisfaction. The property is beautiful and our apartment is clean and beautiful as well. The fitness center and pools are spacious, clean, and well-maintained. The whole neighborhood feels safe and secure. We have felt since our first tour of the property that management has gone above and beyond to make sure we're happy here, and we are! We don't plan on moving again for a long time! I read the reviews with all the complaints and while it's unfortunate that others have found their experiences here to be so disappointing, I have not experienced one of the issues the other reviewers complained about. I have lived in several different apartment properties and this one seems to be by far the most well-managed and maintained that I've experienced. I hope that remains true throughout the duration of my time here!
Worst apartment complex I ever lived in. This place is dirty, full of roaches, the leasing staff is nice until you've signed a lease, maintenance is rude and never shows up. You can find much nicer apartments for the same rate less than 20 minutes away! Stay away from this apartment complex!
Certainly not worth $1000+ every month. The place wasn't great when we first moved in. The apartment was so gross it took me two weeks just to get the carpet (which should've been replaced before we moved in) clean enough so we could walk around inside without our feet turning black from all the dirt. And now the new management is just downright awful. The place is trashy and unkept; there was even a fully grown tree that had fallen almost completely over and was leaning dangerously in an area where kids and pets frequently play and they could have easily been injured. The complex did nothing for weeks. Whenever someone called about it (or anything else for that matter) no one would answer the phones. It took almost an entire month of trying to track someone down just to find out who to make the rent check out to because you can't pay online anymore and the new management company made absolutely no introduction when they took over. On top of that I have to ask for our water bill each month because they don't send us one. The dumpster is always breaking and they just let the trash pile up for a week or more before doing anything to clean it up. There's broken glass and trash and dumped furniture all around the dumpster too, which of course they do nothing about. And don't get me started on the weird sprinklers that are mostly broken and seem to run at random all night, every night. The office staff is uncaring at best and that's on the off chance that you can actually get ahold of someone. I can't wait for our lease to be up (however I'm sure they will do everything they can to charge us for damage that existed when we moved in). I'm ready to put this living nightmare behind us and get the hell out of here so we can live somewhere clean and less stressful. Save your money and live in one of the other many complexes in the area. If you do move in take a lot of pictures before you bring anything into the apartment and write everything down and keep copies of those forms.
This complex has recently changed owners. The leasing company is a 3rd party vendor, the maintenance company is a 3rd party vendor. I have not been able to speak to anyone whom actually works for the new owners. BE VERY CAREFULL ABOUT LEASING HERE. Sad thing is the only thing I really need to know is, who to make the rent check out to. None of the 4 people at their phone number seems to know, or even know how to find out. VERY BAD COMMUNICATION.