We have lived here for 15 months, and are moving because we bought a house. We would be staying if we still needed an apartment. It's the best I've seen on this side of Vegas, and the prices are something you can actually afford. I've been in the property management field for 15 years, and this company does a great job. Remember people....they can't please everyone! They do a great job of taking care of the complex so that you have nice surroundings to live in. The added decorative touches in the apartments are also nice.....baseboards, crown molding, pretty doors, brushed nickle door knobs....this all makes a difference and makes the apartments very pretty. Whenever I've had a maintenance request they have responded immediately, and the guys were very nice. I lived on both sides of the complex and had a good experience on both sides. I did not have roaches in either apartment. In all the time I've lived here I've seen about three total wander in from a door or something....but never had bugs! I also had a garage and never found one bug in there. They do a good job spraying. Now remember, you are living among a lot of people, as in any apartment complex, so you are going to have your share of pigs, loud people, ignorant people, and just plain idiots. This is going to be the same no matter what complex you live in....people are people. The management can do some things, but they can't stop the people above you from stomping on your head. My advice....go to the top floor if you can. Try to get a unit in the outer buildings, they seem to be less congested than the big buildings in the middle of the complex. Both of our apartments, moved to the other side for a better view and more space, were on the bottom floor. One upstairs neighbor made our nights miserable with her loud booming music at all hours, but her stay was short. She moved before we bothered complaining. Then a nice respectful person moved in and all was good. No matter where you live your experience is only going to be as good as your neighbor. I have also never seen or smelled dog waste. Everyone I saw seemed to take good care of their pets. The complex does provide waste bags. If you see neighbors leave bags of trash outside their door, complain!!! This kind of nonsense attracts the bugs. Management will fine them if they continue. As for the staff...Samantha and Nicole both did so much to help us. Nicole was one of the reasons we moved in here. She was wonderful in helping us find the right unit and garage to fit our needs and our vehicle, as we were out of state at the time. Nichole has always been so helpful whenever we've needed anything. Samantha is also great!! She went above and beyond helping us extend our stay as we went through the house hunting process, which went on for months. I don't know what we would have done without her help! Both are very professional and sincere in wanting to help. I've never seen cops in the complex, and there is always a place to park. I don't use the pool, but walk by it everyday to get the mail, and it is always kept nice...have never seen a loud bunch there. It's nice that they have covered cabana areas and not just chairs out in the sun. Don't let the negative reviews sway you. Unfortunately most people who have a good experience don't take the time to write a review. If you're unsure, take a short lease to try it out as we did....another great benefit! It's a great complex and you'll probably be happy with your choice. Hopefully you get respectful neighbors.....that's the gamble anywhere.
I am very grateful to have found an apartment complex that has been nothing but a pleasant living experience. If I have a maintenance issue, it's been handled immediately and done right the FIRST time. The maintenance crew is always busy doing something but they never fail to greet you with a nice "hello" or "have a great day". It's very rare to find an apartment complex who is actually doing their best to make sure their community is happy and running smoothly.
Worst apartment I have ever lived in. The upstairs walls were not well insulated so I heard my upstairs neighbors from 7 am to 2 am every day. When I complained to the office they claimed that they tried to call them to tell them that there was a complaint against them but nothing ever improved. The neighbors were so loud one night that they woke my boyfriend up from a dead sleep on NyQuil. They allow kids to run around in the parking lot and when you complain about the potential liability of hitting one of them they brush it off. Management does not have a handle on their employees who are rude and will turn you away at 5:00 p.m. because they are closed even though you just walked into an open door. If you do not pay your rent by the 2nd the apartment will start the process of evicting you and charge you a $25 fee. Overall bad experience, do not recommend to anyone who just wants peace and quiet. Way overpriced.
If you remember it's an apartment complex, the disappointments won't be as great. You're in a small footprint with a high amount of people. There will be loud music, barking dogs, and people who will allow their dogs to poop and pee everywhere, including hallways and stairwells. After a rain, the nearby desert lot --- the one every dog owner takes their pet to so as to avoid picking up after them -- will reek of dog urine and poo. If you're too close to the trash bins, you'll smell them, too, especially in the summer. You'll see the occasional cop car, but more often you'll see the security guy sitting in his car instead of on patrol. Someone stole the "H" Honda emblem off my car one night. Who does that? You won't find any covered parking if you come home after everyone else. Some of the adults who frequent the pool area view it as their own personal dayclub, with smoking, drinking, swearing and questionable PDA. They won't tell you when you have packages in the office. You'll be surprised at the end of your lease with a huge bill dinging you for every infraction they can come up with (seriously, set aside a few hundred for that). Maintenance will take several days to get to you unless you really insist. When I moved in, I plugged a nightlight into an outlet and a huge electrical spark burned my fingers. I'll literally had two charred fingerprint pads for several days. I called and asked if maintenance could come check the electrical in the apartment simply due to fire concerns and it was a battle to get someone there. And no, I received no compensation for my injury. Not even for a new nightlight since mine was blown! It's an apartment complex. It's a grand money-making scheme. It's a certainty the corporation doesn't pay their employees enough to care overly much (nor encourage them to) so conversely don't expect much. (Do expect someone to try to counter this review because it's part of their job description.) I agree with the suggestions to live on the third floor. The only real bright spot was our view of the valley, but not everyone will have that.
Love it here......and no roaches. At least inside. Any problems are always handled immediately.