If you remember it's an apartment complex, the disappointments won't be as great. You're in a small footprint with a high amount of people. There will be loud music, barking dogs, and people who will allow their dogs to poop and pee everywhere, including hallways and stairwells. After a rain, the nearby desert lot --- the one every dog owner takes their pet to so as to avoid picking up after them -- will reek of dog urine and poo. If you're too close to the trash bins, you'll smell them, too, especially in the summer. You'll see the occasional cop car, but more often you'll see the security guy sitting in his car instead of on patrol. Someone stole the "H" Honda emblem off my car one night. Who does that? You won't find any covered parking if you come home after everyone else. Some of the adults who frequent the pool area view it as their own personal dayclub, with smoking, drinking, swearing and questionable PDA. They won't tell you when you have packages in the office. You'll be surprised at the end of your lease with a huge bill dinging you for every infraction they can come up with (seriously, set aside a few hundred for that). Maintenance will take several days to get to you unless you really insist. When I moved in, I plugged a nightlight into an outlet and a huge electrical spark burned my fingers. I'll literally had two charred fingerprint pads for several days. I called and asked if maintenance could come check the electrical in the apartment simply due to fire concerns and it was a battle to get someone there. And no, I received no compensation for my injury. Not even for a new nightlight since mine was blown! It's an apartment complex. It's a grand money-making scheme. It's a certainty the corporation doesn't pay their employees enough to care overly much (nor encourage them to) so conversely don't expect much. (Do expect someone to try to counter this review because it's part of their job description.) I agree with the suggestions to live on the third floor. The only real bright spot was our view of the valley, but not everyone will have that.
It's very quiet and clean. Dirty and Loud people stay away. Drug dealers and people who can't handle their alcohol stay away. People that have domestic violence problems with their spouse stay away. It's peaceful up here. Don't ruin that for the people who love living here.
Let's start with how they provided me with the wrong address when we moved in so it took over 2 weeks to fix this with the post office and actually start getting our mail again. We moved from PA so we obviously didn't get a chance to see the property in person. They told me it would take me 20 minutes max to get to work. It takes 35-50 depending on traffic, so thanks for that lie. I hope you never have a package that gets dropped to the office because they won't contact you nor will they know that its shoved in a corner when you come to attempt to pick it up. The gym is a joke. The leg press has been stuck and broken since I moved in around a year ago. The pool will be closed for large chunks of time in the afternoon (frequently 1-2 hours longer than the signs say it will be closed). You will NEVER be able to get a covered parking spot if you get home later than 10PM and you will have to hike from wherever you have to park to get to your front door as they don't monitor who parks where. The whole place smells like dog shit as they do not enforce that policy or clean it up with any frequency. You do get to feel safe since there are always eviction notices up and parties going on so the police are frequently around the place. At least on the 3rd floor we never saw any bugs and it is a nice looking apartment. Just as an update, when you move out don't trust if you have a $0.00 balance online and they tell you in person there won't be any more bills. I moved out more than 4 months ago and was contacted (for the first time since move out) to be threatened with collection services for a bill I had no idea existed.
I have lived here for 10 months now. When I first moved in things were great. After I had been here a few month things turned around. They lost my proof of renters insurance and asked me to bring a copy by the office... ok fine. When to the office on 5 differnt occasions and there were closed. I am talking middle of the day. They had a paper posted on the door that said Sorry we went home early today or sorry opening late. Most people have a 9-5. The people in the office here have a 11am-4pm job. Also my garbage disposal broke 2 months ago. The first time they came out and fixed it it took them TWO WEEKS to even come and look at it. I had to call them 3 different times they finaly fixed it. It worked for 2 days and broke again. I then called, they came out a week later fixed it, few days later it broke again they came a week later fixed it, it worked for a week and here we are today 4th time it has broke in 2 months. When I call the office to express my frustration they have no sense of urgency and treat me like dirt. The one positive thing i do have to say is every time the maintenance staff has came out they are always friendly and so willing to help. Other then the maintenance team being friendly the staff here is a joke.
When we moved into the complex in 2011, it was great..quiet and clean. HOWEVER....as a result of the changes in quality of the staff and apartment renters, there is no way in heck that I would renew my lease nor ever recommend anyone to rent here. STAY AWAY! For instance -- in the last 6 months: 1) Police are regular visitors to the complex regarding; throwing out the deadbeats the complex rent to who don't pay their rent, answering to noise complaints and (especially lately) taking people out of here in handcuffs! 2) The dog feces issue is not only as bad as described in the reviews (below) but worse! 3) The hot tub is rarely treated (if at all) --- babies in "droopy diapers" are the most frequent users of the hot tub. Seriously, and this in spite of notices babies are not allowed in the hot tub! 4) if you like to eat others food -- you're in luck! The poolside grilles are loaded with other peoples food so when you cook enjoy! 5) the staff while "nice" is hardly professional -- they see nothing to do with the complex as being their responsibility to act on. In other words: "You're on your own". 6) The people they rent to (the new ones) are - at best - a joke. Many move in and then stop paying/never pay rent -- having no financial incentive to "care" about the complex these people tend to trash it. This is due to the fact that the office only checks 2 things when you move in: a) a criminal background check and 2) a credit check. NO VERIFICATION OF EMPLOYMENT! 8) Did I mention the loud, late night parties keeping you up all hours and the police "trolling" the complex hallways looking for the source? 9) If you do decide to live here (in spite of this) please do yourself a favor and take a 3rd floor unit. Our unit is on the first floor and we have a severe "bug" problem. Even treating it twice a month -- you'll still have lots of bugs. 10) At least if you DO move here -- understand it's not forever. Just (hopefully) the length of your lease but you will soon realize that you made a horrible mistake. I suggest reading your lease for an "out" and take it! I could go on and on but I guess you get the picture. Please do yourself a favor and avoid the headache.