OUTRAGED by the misinformation, lack of responsibility, incompetence, and lack of empathy of the office staff. During our first visit, we were given a quote for a floor plan that we weren't able to actually see because they were all lived in at the time. However, we liked the floor plan and signed the lease on a unit that was coming available for that floor plan. When we picked up the keys, it was the WRONG floor plan than what we were told and what we signed our lease based off of. When we complained about the bait and switch, they took no ownership, claiming that the person who gave us this quote & lease, no longer is employed there and that they can't prove that we are telling the truth, or that she had promised us a specific floor plan. How the f*** can you tell us we are going to have one floor plan, give us another, and then take no responsibility for it. They gave us no viable options either. They said we could move into the floor plan we originally thought we had in a months time, with a $200 increase in price. RIDICULOUS! I saw all the previous reviews about management before, but I thought it would't matter too much, but if you give us the WRONG APARTMENT, that is a HUGE issue!! DO NOT LIVE HERE. Not worth the hassel...(parking is terrible too if you have more than one car).
The staff is nice, but seem very disorganized. The maintenance is awful. They have an emergency line, but if you call it they never respond. You have to select 'non emergency' to make a work ticket to prove you have an issue or they'll claim you never called. The fact my refrigerator broke and spoiled my food didn't seem to be an emergency issue for them.
This complex does not have handicapped accessible sidewalks. Someone is going to get killed walking in the street on Carolan because they don't have ramps for wheelchairs and strollers.
Very poor management and worse maintenance staff. Their new renovations are "scuff and bluff." Just don't move here. It's crazy expensive (> $2300/mo for 2BR) and you'll get much nicer and cheaper places in Sunnyvale or down 85. Problems with apartment: * Electrical not to code. New three prong outlets without ground run (fire/electrocution hazard). * Dark and gloomy. * Caltrain right beside comes ever 5 minutes during rush hour and periodically at night. It's extremely loud through single pane windows. * Dirty rusty hot water. * Pathetic toilet. Buy a good plunger. * Saggy floor. * Shoddy paint. * Washer/dryer shakes entire house. Neighbors feel it too. * No ventilation in roof so it gets ridiculously hot during the day. * No insulation so it get very cold at night and you can hear the neighbors. * In-wall heaters were not maintained or cleaned at all on move in. Lots of dust where an open flame will be. No automatic pilot light so buy long matches. Problems with management: * Maintenance requests ignored repeatedly. * Maintenance staff have absolutely no idea what they are doing. Too many screw-ups to list. * Management lost my final rent check and charged me a $50 late fee. * Charged ~$400 at move out for basic cleaning of a 2BR apartment, even though we thoroughly cleaned it. Problems with construction: * Almost all of the extra/guest parking is gone. You only have 1 space per apartment, period. * Dumpsters blocked off or removed. * The usual noise, loss of walking space, etc. I would NEVER live here again. I lived there for a year and regretted ever day of it.
I have lived at Northpark Apartments for the past year. Please take my advice and look elsewhere for a place to live. The buildings are old and despite an exterior renovation are filthy and unfinished inside. Expect a large rent increase and full responsibility for ALL UTILITIES after one year. The community room is off-limits for private functions despite what the office staff will tell you when giving you the tour. The police make regular visits to this complex to deal with domestic disturbances (loud parties, fights in the parking lots, loitering homless people). My vehicle and several others were broken into in the covered parking area. On site security is lax at best. Freeway and railroad noise is a constant problem. Please look elsewhere for your own sake.