Apartment was damaged before move in and I had to pay for new blinds because my move in inspection sheet was missing from my file after I moved out. The second bedroom didn't have closet doors the entire time I lived there even though maintenance measured for them twice! I also found broken glass in the playground area multiple times.
I am currently living at Mosaic hills. Its not where i would want to live for more than a year. I do hate living in apartments, but i tolerate them cuz i can't afford a house. The staff are nice and the maintenance crew is too. They do have gates, but the gates are not operational. they should be operational. i don't want to come here again though.
I have lived in Mosaic Hills since august of 2006. I've lived here when it used to be called The Summit. So I've seen a lot of changes that this place has gone through. This place as gone through management changes as well, and I can honestly say that the current management has done a lot of improvements for this community. I have just re-signed a new lease for another year at Mosaic Hills. The community here at Mosaic Hills is a diverse community and that's another reason why I enjoy living here at Mosaic Hills. The management are also quick to weed out bad tenants, and the police are quick to respond if there are any emergencies. I encourage anyone who is looking for a place to live to choose Mosaic Hills.
After more than a decade in this complex - the present owners/management has shown their intent to maintain and improve the property. The Staff in the Rental Office and Maintenance are effective and efficient. They have met or exceeded my expectations. Example: Came home from work one afternoon to find my refrigerator dead. I called the Rental office. Maintenance showed up 10 minutes later and I had a new refrigerator within 30 minutes. Nothing in the refrigerator was lost. Less regent requests are met generally within 24 hours or they can tell you why it is going to take longer. I would recommend the complex - the facilities and price are an excellent value.
I have lived at Mosaic Hills for the last two years. I have seen major improvements over the years with Management, all for the better. The staff is so prompt to respond to my concerns that I have had. I had a bad neighbor that didn't want to follow the rules and after talking to the assistant manager and the manager they both assured me that their actions would stop, well sure enough their word is TRUE!!!! They followed through and those people have moved out. The maintenance staff seems like they really care about us, while in the parking lot they go out of their way to start small talk. The office staff even takes the time out of their day to call me to confirm that my work order was complete to my satisfaction! The first time I had this phone call come in I didn't know what to say.... I mean I have lived in apartments for over 10 years and no other apartments ever cared how I felt. I have read over all the reviews on here and I really just want to say really? Everything is in the lease agreement, I mean for goodness its likes 40 pages....management just has the job to enforce the rules. Once I had my son take the garbage out and he couldn't make it into the big garbage can so he left it outside the dumpster and to my surprise the manager charged me $30 to clean it up, I was a little shocked at first, but once the staff explained it to me I was understanding especially knowing that they are trying to make it a nice place to live. The rent is pricy, yes but totally worth the quality of customer service that I receive and my apartment is fully renovated, Stunning! I will continue to renew my lease agreement here until I buy a home.