My family and I have lived in this apartment complex for an estimated 20 years and have never had any issue until now. With our lease being done at the end of the month, we wanted to move my mother as the lease holder and I as just an occupant, as well as transfer to another apartment. After going back and forth for 3 days and being told to come back so that we can speak with the manager due to the situation, I finally went back today and to say that frustration and lack of service has me fed up. The girls in the office are nice and can only do so much but the manager refused to even come out to speak about an issue that needs management attention, claiming to be too busy to even talk for a minute, even after being given the run around for 4 days by being told that only she could solve this problem. I have over 9 years experience in Customer Service and excellent rental history with this complex, so to be treated and dismissed so after making sure our contract wouldn't end, I cannot wait to get of this lease and move elsewhere. The apartments are over priced, the gym equipment is completely broken down and unusable, the pools are only open 1 at a time even though we have 3, parking is a disaster and the dumpsters are always overflowing. These have always been overlooked due to the service and great management by the previous property manager, but this one liks to sit behind closed doors and do nothing.
They have really nice apartments here. What I dislike is that the gate stops working at times .And when they do work you need a card that gives you access to open the gate, it you dont have it you need to wait till some one drives by to open the gate. If you dont have a parking sticker from the apartments youll car will get towed if not parked in the visitors parking place after 10pm. Appartment complex is not cheap neither. Bills are separate. Eather way i love my place...
Today 6/27/2015 I went by the office on my way out to work at 2:30pm to tell them that my air condition is not working but the office was locked up and closed but the website which is showing that Saturdays hours is 10am to 5pm. but the was already closed and locked up at 2:30pm when I went by so now I am stuck with no air condition over the weekend because they was to leave work early. Such bullshit. And they don't even have 24hr maintenance WTF
I would not recommend anyone move here, the water in my apartment was always either to hot or to cold. They do not fix equipment when it is in need of repair, at one point my hot water was coming out yellow, most likely because of an old hot water heater. When I complained about it I was told to let the water run for 10 minutes. (water I pay for by the gallon) Also the water smells horrible. The office staff were not helpful at all and actually really rude. There is also ants in the walls of the apartment and also roaches and also I have seen a rat in my apartment on several different occasions. I requested for an exterminator from the office at one point but no one showed up. They say they have a gym but none of the machines that required to be plugged in worked.
I moved in Feb 2014 and there was roaches in the apartment. They sprayed one time and the guy who sprayed that apartment did a half/fast job. My car also got broken into. Parking for residents is horrible and there is barely parking for visitors. So i cant really have family for friends over.