I wish I could give this place no stars. Where do I begin; First off we lived with the old management and they really cared about the tenants. I came with a problem they fixed it they were easy to talk to not rude to us at all. As of recently we have had new management, the people that are sitting behind that desk are more worried about how much they make off the tenants then the people. They nickle and dime you for everything. You have to be charged for parking if you want any even close to your building. They cosmetically fix things, making it look nice on the outside but really its junk. There is mold in the bathrooms around the faucets and even in the caulking. I have asked for several times for that to be removed they simply paint over it. There is a huge water stain on the ceiling from upstairs leaking, no repairs and now I have seen roaches YES ROACHES crawling out of the vents. When i told them of this they sent a bug guy who squirts some gel on the floors. They have since gotten worse even more crawling I have laid traps and gotten bug bombs. Even some of the other neighbors have in other buildings have said the same thing. I cannot break the lease or they charge you a lot, then of course give you a bad review so you cant get anywhere. (a friend just recently had this happen and she hasn't been able to find a place because of it.) Back in July there was yet another fire taking the apartment. The management again could not handle the fire and it was dealt with very poorly. The pile of soaking burnt rumble lay on the sidewalk for over a month blocking many people from their homes. You could smell the burnt rumble the whole time as it rained and as it got hot again, very disgusting. Many had to seek shelter at a hotel and many even were able to break their lease and move out. The drier vents above the driers are a mess and you have to clean all this out yourself cause it will be next Christmas before the maintenance has time to see you. Or else it could cause yet another fire. The carpets haven't been replaced in years unless its severely damaged like holes in it. All in all it has been horrible here. The windows are cold drafty and leak most the time. You have to put plastic up or your whole heat bill goes out the window. I had enjoyed living here till now I cannot wait to get out of here. These people are very manipulative and an unhealthy place to live all together. Very disappointed in everything that has happened. It is a great location but very poorly managed and run down just cause they keep painting the outside does not make the inside nice. Very disappointing how they treat people, yes they try and cover it up with a once a month pizza party or sometimes they stand outside offering you a doughnut but behind all the cosmetic beauty is a run down old apartment complex. Very disgusting and disappointing. I am horrified at how they treat people and how this apartment complex has fallen apart. I would definitely not recommend family here or anyone for that matter. It is a very big health concern and a very dangerous place to live as it is falling apart around you. I would warn everyone to stay away.
I liked the old management better. At least they cared about the residents. This company, well, the team which represents it, is terrible. They are so impersonable and disrespectful. They falsy accuse residents of things in order to charge them. When the latest fire occured, it took 5 weeks for them to get someone to clear the pile of burnt debri from the area. They also have been very slow in response to mold in apartments. They are very poor communicators and rude when you challenge that fact. They will harass you and not care if you leave. In fact once they make up a reason to not like you, they harass you until you leave. Terrible customer satisfaction. I had no issues with the previous management company, but the team which represents this new one is absolutely horrible. I would never come back, nor would I ever recommend this place to anyone, plus I would actively tell people I know who are looking to stay far away from this place.
Pheasant Run was recently bought by a nation wide company and the new Property Mgr and the Leasing Consultant were so nice and welcoming when I first walked in. The place offers a fitness center and a business center. No more late nights printing at the library. Theyre also making a lot of changes like changing to a saltwater swimming pool this summer!
The management seems to be attentive, I have not had any maintenance issues which were not resolved immediately. That being said, however, the apartments are VERY poorly constructed. The walls between the apartments might as well be curtains. You can hear EVERYTHING from the adjoining units - I cannot only hear the television next door, but I can hear them talk. I have lived in a multi-family dwelling for many years and this is the worst experience I have ever had. In fact, I can hear my neighbor on the telephone and even hear the person on the other line. This would not be so bad, but the thinnest wall is the bedroom wall! I am posting this review, because I wish I would have had some idea as to the poor construction before signing a lease.
My girlfriend stays in these apartments and is actually planning on breaking her lease ASAP because they are so disgusting... Where to start... the shower was filthy when she moved in. There's mold and mildew that will not go away. It looks like it hasn't seen a sponge in a decade. When they repaint after someone moves out they get paint everywhere(they do a sloppy job). There's water damage to the walls so bad that when I poked it my finger went straight through. At times her apartment gets filled with a rotten smell that we have to leave cause she feels like she's going to vomit. The washer/dryer is broken and they still haven't fixed it. If it rains the sidewalk has parts that puddle and you have to either walk through it and get your shoes wet or around it and get covered in mud since there's huge patches of grass missing. I have to stay with her a lot because 2 drug dealers live in the same complex. There is NEVER parking. This is just a horrible place to rent. I can't wait til she gets out of them!!