As snowbirds coming from Wisconsin, we needed a place to stay while visiting Arizona. After checking out different apartment complexes on the computer, we decided on Serafina. This complex seemed to fit our needs the most. It was very close to our family and to the school where we picked up our granddaughter. It also was close to restaurants, shopping, etc. When we arrived, we found the staff to be very friendly and most helpful. Upon entering our apartment, we found it to be clean and pleasant. The staff was more than willing to answer any questions or concerns we might have. We did have an issue with the dryer not working properly and the maintenance man was there to replace it right away. All in all we found the staff to be very courteous, professional, and we were glad to have made Serafina our winter home. :) :)
NO STARS FOR THE AWFUL PLACE....I WISH I HAD NEVER COME ACROSS SERAFINA AT SOUTH MOUNTAIN. This is a very poorly run apartment complex. They harass you for all sorts of little things and will send you a letter from their Attorney if you keep asking for the things they promised to do before you move in. They are all smile when you walk in the door but if you want or need help they change their tune. Mirria McClean made mistakes on my lease and they will not correct it. They said I should not have signed the lease but I did point out the mistakes to Mirria or Mariaha she just got busy and didn't correct it...she is full of excuses for all her mistakes.. she is just horrible at her job and will cause problems for you too.. I have talked to many people that also live here who say she made mistakes with them too. Several residents say they will be contacting attorneys to get relief. That's what you have to look forward to if you move in here and have a problem....save yourself... there are 5+ other apartment complexes on this Street go there.
My experience here so far has been excellent. Maria was most patient and informal throughout the entire process. Could not be happier with staff as well as the maintenance team. I can definitely see myself releasing here in the future.
I would not recommend this complex to anyone. After living one long, very long year here I can honestly say it was one thing after the next. The ongoing water issue is beyond a point of understanding. Waking up with no water with two kids and a full time job to get to is extremely stressful. It felt like each time I had family from out of State to visit our water was turned off due to an "unexpected water repair" it was really bad. I was understanding for the first couple of months but then it happen twice in one week and a total of 9 times in ONE month. I lost my patience. The management in the office was extremely rude and they are not sympathetic to any hardship or unexpected event in your life so just be prepared for that if you encounter, oh I don't know, life. They recently repaved the parking lot, which it did need, but to them a 48 hour notice ON A HOLIDAY WEEKEND is sufficient notice to have your car parked else where or it would be towed at my expense. Which it was. I was in CA for a 4 day weekend with my inlaws and came back to my car towed. They were careless and extremely rude to my reason for being upset. It was a terrible experience. They spend more money on happy hours for the adults who want to get drunk and their dog park than fixing the grills, and attending to your maintenance requests. Over all, it was truly an awful experience, I have never wanted to leave a place so bad. I would very carefully look over the rest of the reviews before signing a lease. A lot of us say the same thing. My neighbor who is moving out today, we had about a 30 minute conversation about how terrible this place is. I really discourage anyone from moving in. Thank you.
DO NOT RENT HERE!!! This place is horrible. The office staff are not capable of telling the truth to you and will cover their butts when you catch them in a lie . The apartment is even worse, dirty, poorly kept, and so noisy. You can hear the neighbors fighting next door...scary. So many other problems to write about... But, I went to Serafina because of the high reviews I saw here at this site and it's not true. Don't bother renting here it is a mess.