Don't even want to give the complex one star! Horrible management and despicable maintenance with near zero work done. Changed the lease to six months after thinking about the quality of the apartment overall. Maintenance includes a leaking air vent, roach infestation, fire alarm goes off randomly, and it isn't the battery, stove drawer doesn't close, front door someone busted through, and told in the beginning the trim on the door would be replaced. Also, told that the matting carpets would be deep-cleaned, and never done. Took them four months to repair the damaged living room wall, and the damaged wall in the master bedroom. Still waiting for the closet door to be ordered for the spare bedroom, and it is well over the five months I've stayed in this apartment. If you read this, do not move into the complex under any terms, ever! Someone is controlling the money, and wants nothing done with it.
I was a licensed real estate agent in the 2000s. This horrible complex is in the ghetto (drugs), is overpriced, unsafe, and trashy. I worked as an apartment locator. It was my job to take prospective residents to this apartment. If they were placed, the apartment would pay my broker a commission out of their advertising budget. At the time I worked this property, it was known as Bay Club Apartments. We, the real estate agents worked with many troubled clients. There was an expression that went around all the offices, "just Bay Club them!" We could place anything here. They worked with any problem. The leasing agents at the time were Cindy, Charlene, Mary, and a young man whose name escapes me at the moment, but he was in his 20s and wore glasses. I know of what I speak, and I speak the truth. I believe a lot of problems at this complex started back in the day, and there may be no coming back.
please save your money and don't move here still having issues dirt in the water broken ac no hot water a lot of issues and no one will fix them I moved my family in here and cant wait to leave its health reasons why the apartment shouldn't be rented out and they keep changing the people who work there but nothing gets done they also have american roaches if you dont know what that is please google it its going on 7 months and nothings fix or replaced New review add on to this couple days ago i was in the bathroom my sister heard the door opening she though it was my husband she was going to open it when she heard a knock i told her open the door thinking it was my husband because the door was being unlocked and it was two grown men at the door i told her to tell them they cant enter again im in the bathroom they fought my lil sister who is 12 trying to go past her trying to enter it was the maintenance men- yelling its a leak and they needed to get in now my sisters telling them what i said and they forced the door on her causing her to hit her head on the wall when that happened they got scared and ran off when i got dress to tell the office what happened the manger herself knew what happen because she yelled over my sister tried to shut her up claiming they had the right to enter the apartment when they clearly didn't i didn't receive a 48 hour notice or call the men were entering thinking i wasn't home nothing was solved because instead of seeing what was wrong they wanted to cover themselves they claim to come in to resolve things nothing was resolved my sister was sick they whole night because i forgot to add shes sickly it was so much stress on her fighting two grown men who didn't have permission to enter i am sadden by the staff and manger they people are rude and cold heart please read this and don't come here wasting your money they only care about money your not a person to biltmore on the lakes just a piggy bank keep your family safe please this places isnt good or safe
These apartments are bad full of druggies all night long, the police are there every day and night for someone doing something. I have lived there since Feb. 2014 and i have seen 4 deaths due to ignorance. I will not let my kids play outside if I'm not right there. The only Plus is recently they hired new staff in the office and they are very polite and on point.
DO NOT MOVE HERE!!! I moved into this complex, knowing little about phoenix, and nothing about this complex. At first this place didnt seem too bad. My own studio, FINALLY!!! Then all hell broke loose. I lived here for a total of 2 years, sadly i couldnt afford to leave after the first year. I lived in a total of 4 different units, of which, 3 flooded!!! Apartment 178 always always always floods!!!! Do not move into that studio! apartment 377 is actually nice, but there is a cross dresser that has a hoarding and roach problem that runs around in mini skirts with his junk hanging out that lives right next door. If you can overlook that, take that unit. apartment 1220 has mold everywhere!! When i moved in, there were mushrooms growing from the bathroom floor and they told me it was fine, even after i showed the GM and AM pictures of the mushrooms. The water is seeping through the concrete wall in the master bedroom, causing the paint to bubble and fill with more mold. ALL THE BOTTOM FLOORS HAVE THE WORST ROACHES!!!! But the entire complex has a roach problem. The last unit i lived in was 2202, I had a personal waterfall running down the east bedroom wall every time it rained and the idiot maintenance men could not figure out why it did that to save their life!!! there is no security, and when they do finally get some security, they just party with the residence. They have to lock the laundry rooms due to some kids pouring concrete into the washers and dryers and starting them, but watch out, they deadbolt the laundry room door at 10PM.. one day i walked out 1220 to go to work and there was fully suited SWAT raiding several units.. There are meth heads out the wazoo!!! you will find drugs baggies, and needles everywhere!! I moved out of this hell hole over a month ago and still have not received my deposit back. I was told it was processing and I could expect it in 15-21 business days, on the 21st day I called the GM to report that I had not received my check and come to find out the assistant manager, Sigi, lied to me when he said he sent it in to be processed, it was not even in the system to get back to me. debra, the GM said i would have it within 3 business days.... its been 5... This place is for the rock bottom junkies. this is no place to raise children or live in peace. There are cops there 5 times a day on a good day, this lady that moved in, got shot 3 times after her first week there, while her new born was laying in bed with her, and they have no idea who did it or why ( The cops suspect the shooter was looking for some troublesome people who used to reside in that unit, they shot her thru her bedroom window, bottom floor)... The helicopter is spotlighting the whole complex for a few hours every weekend looking for god knows who. One night 5 stolen cars showed up in the south parking lot, and another night 3 honda civics got broken into, and 2 were stolen from the south parking lot. Parties every single night with run down losers throwing 40oz beer bottles off the 3rd story. IF YOU ARE OK WITH BEING HOOKED ON DRUGS, ROBBED, POSSIBLY RAPED, OR CONSTANTLY WORRYING IF YOU WILL COME HOME TO AN UNDERWATER APARTMENT FILLED WITH ROACHES, MOVE HERE!!!!! this review is real and honest, i'm trying to save you some heartache, the only good reviews on here are from the management. PLEASE PLEASE PLEASE, DO NOT MOVE HERE IF YOU CARE ABOUT YOUR HEALTH AND YOUR FAMILY AND YOUR LIFE!