Avana at Forbes Creek is a fine place to live. The apartments are generally pretty big for the area, some are really updated, and others aren't. It's pretty expensive, but definitely in the same realm as other options in the area. I've lived here for a couple years and the landscaping is constantly being refreshed to keep it looking nice. They've painted the buildings, resurfaced the driveways, power washed decks and walkways, etc. In short, they keep the place pretty immaculate. It's really close to the freeway, so if you live in the A-D buildings, you'll likely hear the traffic if you open the windows. I assume you can still hear it in other buildings, but it would be less significant. That said, it has really easy access to 405 at 106th Ave NE (if you're leaving and going south, or coming home, from the south). Otherwise, you have to drive a bit to get going or coming from the north. It's tucked away, in a quiet little suburb, right next to the cross-kirkland corridor, which is a great trail that goes most of the way to Bellevue. I often ride my bike to work in the summer and fall - it's about 7.5 miles each way. I only have a couple minor complaints. First, you will never have a parcel carrier deliver something to your door (unless you sign away liability, then they might on occasion). Second, in the past, their customer service has been really lackluster. They have one senior person in the office who is extremely unfriendly. However, I've noticed they've been hiring more friendly, outgoing people. I've only had one experience with the maintenance staff, and it was unpleasant.
Really great and responsive staff. I have lived here over a year, and enjoy it very much. The grounds are always maintained beautifully, and they respond to a problem quickly. Very pet friendly, with great walking paths. Highly recommend!
Since the moment we attempted to lease an apartment here it has been an absolute nightmare. Let's start with the actual leasing process. It took them three weeks just to process the application because they don't know how to use their own computer systems. Instead of calling or emailing us to keep us in the loop, we had to call Joe (our leasing agent) every single time just to get any info. He would always say he'd call us back later and then never would. It was like playing a game of cat and mouse. My boyfriend lived in the apartment complex at the time, we decided to move in together so we chose to transfer to a new unit so his current roommate wasn't displaced. When meeting with the leasing agent he said they had a unit available on August 10th and it was identical to the one he already lives in "so there's no need to look at it because it's exactly the same". On August 10th we come to sign the paper copy of the lease because they still hasn't figured out the digital versio. Once it was signed we went to do our walk through and SURPRISE it was absolutely NOTHING like the apartment he lived in. It was outdated, none of the upgrades from the previous unit and there were stains all over the carpet. We complained to the apartment complex and they basically told us "well, you already signed the lease". Mind you, I had furniture being delivered in less than two hours. I called greystar and complained. They were completely outraged at how the problem was handled so they did allow us to switch apartments (we ended up having to pay $250 more per month for the unit we were originally promised). Since then, things have been fine as long as we didn't have to communicate with the incompetent people working in the office. Now here comes my real complaint. After about a month of living here our ceiling started leaking tremendously. We put in a maintenance request that took them a month to complete so we were unable to use one of our bathrooms. Last week our garbage disposal went out and our sinks won't drain (you can only imagine how awful our apartment smells) and we are now on day 5 without a maintenance guy coming to look at it. We can't do dishes and our house smells like old food to the point we are leaving to stay with family until it's fixed. We have been in this apartment complex for 4 months and it has been nothing short of a disaster. It's really quite sad because the unit is beautiful and the location is perfec, but for $1880 a month I would expect a staff that knows how to do their job. I wouldn't recommend this place to my worst enemy.
Leasing staff repeatedly misled me about application fees being refundable and they charged me twice for one apartment application, which they refused to refund even though I never moved in. A month later and I still haven't received notice about a refund for the deposit I paid, starting to think I won't get this back too. Grey Star is very shady
I really have very bad experience with them they have the worst management !!and you need to make sure you read all 70 page policy they have before you sign the lease is very tricky any way there very (inprofessional )