ATTENTION! Do not trust them, they took our deposits for the apartment under the pretext of cleaning, but we returned it perfectly clean! I do not recommend! Matchstick!!!
Let me start by saying that I loved this community up until my last month there. We moved in quickly (the day after we looked at the place), and the whole move in process was essentially painless. They have affordable security and pet deposits and the place itself is reasonably priced for complexes in the area ($1,000/month for a aproox. 550 sq. ft. one bedroom). What really impressed me about Glenbrook Terrace was the security features. We were told there were on sight camera surveillance, a security card on duty from 7pm to 2am and that it was a gated community whose gate closed every night. I was going to be living alone for the first 4 months I was there and really valued security features in a historically crime driven area. Everything was fine until December. First, our car was broken into, with about $200 (stereo, GPS, etc.) of stolen goods. We figured it was just apart of apartment living, so we filed a police report and requested surveillance footage that morning. Turns out, the cameras don't work. We then asked if the security guard saw or heard anything, he didn't. We let the event go. Then, about 3 weeks later, we woke up to the sight of 7 smashed car windows (including ours). Not only had the cameras not been fixed, but the one facing our car port was pointed downwards so there was no even the illusion of security. Additionally, we found out that the security guard was not there nearly as often as he once had been (and we hadn't seen him in weeks). The kicker is that the on-site property manager LEFT THE GATE OPEN THAT NIGHT. They could have come in with a Uhaul for God's sake. We filed reports and requested changes (cameras, a security guard that actually shows up, and lighting in our car port - ours was the only one that for whatever reason didn't have lighting). None of the changes were made. Three days later, another 8 car windows were smashed (including ours). The camera was still facing downward, no lights had been put up into the carport, and one night when we actually saw the security guard he said that he was only there from 7pm to 11pm (cause you know, no break ins happen after 11pm?). The property manager was once again informed, and she could not have cared less, I suppose it wasn't her car, so she didn't care. She expressed little to no sympathy until we told her we were moving out. We read over our lease, and consulted a lawyer, they are lucky we didn't sue. We had a case due to the negligence (leaving the gate open overnight), the false advertisement (claiming you had all of these great working security features), and lack of action to uphold a safe environment after the first 2 break ins. I understand that because this is a complex that is part of a corporate property management company, it may take a while to get things done, but this was a serious situation. 20+ cars had their car windows smashed out, and no changes were made until about a week after the second car window smashing event. We gave them complex two weeks notice as opposed to 30 days, and thankfully, they allowed it because of the circumstances in which we were leaving. We cleaned top to bottom and left everything as we found it (we had only been there 6 months so not much of anything had changed). We received our security deposit back and $220 were taken out for painting, wall repair, and cleaning. Really? $220? To patch up some nail holes? Cleaning is somewhat understandable, but the most that would have had to be done would be carpet steaming. What's more is that when we returned to visit a friend a month later we peaked in our old window (still vacant) and saw that everything essentially looked the same except that the front door was painted (I suppose we paid for that fresh coat of paint over the faded scratched paint that was there when we moved in). Basically, if you want to be ripped off and you want your car windows smashed with management not so much as blinking an eye, this is the place for you.