Apr 13, 2015
If I could leave zero (0) stars I would. The Residences at the Domain was terrible choice and I wish I would have paid attention to the reviews before I moved in. But I was blinded by the location and the low prices compared to the rest of the apartment homes in the Domain. This place was a headache from day one and even after I had moved. I have never had this many problems with a place that I have rent from before. I have lived in 2 different states before that and rent from several places, never ever the headache I endured living at the Residences at the Domain. I used an apartment locator and she kept taking me to all the expensive places. I’m not from Austin and like most people from out of the state, since we don’t know we get taken advantage of. I recommended you do your research before you move here. There are way nicer places that may be a few minutes’ drive to everything but it is worth it. When I first moved in my apartment unit it was not cleaned at all even though they assured me that they did clean it and replace the carpets according to the weekend leasing manager (I believe her name was Brandy). The place was completely dirty there was still red paint on the walls from the previous ternate. There was clothes in the kitchen cabinets and my refrigerator and stove was filthy. A few months in I had a package delivered to my apartment and had it stolen off my door step, the other Brandee the leasing manager was nice enough to send out an e-mail to everybody asking them not to take people packages and if it was delivered to another unit to return it. However, I never received that package and had to re-order. My water, trash and sewerage (that is billed by the Residences at the Domain) was so expensive and I could never figure out why. I washed clothes once a week and also my dishes. My bill sometimes would be anywhere from $55 to $100 dollars for that. I think there may be a markup due but who knows. Upon moving out, Brandee told me that I had to pay $175 to get the carpet cleaned. I barely had company over, at most my carpet needed to be cleaned at the entry way. I’m a clean freak (drives people crazy), I clean my apartment at least 2 times a week. They sent me a notice after I moved out and told me that I needed to pay $250 to have the carpet replaced. When I called and spoke to Joe and asked why and asked them about the $175 to have it cleaned he told me that I had pee stains on the floor according to Brandee and they had pictures. I don’t have a dog and never let people with pets over. I have no idea what they are suggesting. I asked them did they get me mixed up with the unit next to mines because they had 3 dogs living there and they moved out around the same time I did. They said they didn’t. I was finally able to review the pictures and it was normal traffic from dirt from move in and move out. This place was a big headache I could go on and on about all the things that upset me about the management and this place. I would hate for my worst enemy to live here and go through the hell I went through. I will be reporting them to Better Home and Business Bureau. There management is extremely shady! Terrible property management after they saw that I wasn’t going to be living there anymore they became extremely shady with their work practices. Location may be nice and the prices but it is not worth it..TRUT ME! There are nicer apartment homes down the road that is more affordable than them. You will not have to put up with the parking headaches, traffic, and the noise issues. PLEASE THINK TWICE BEFORE RENTING FROM THESE PEOPLE!! I wish I would have took the reviews in to consideration before I moved there.
Mar 19, 2013
This is the worst community I have ever lived in. The hallways are long and they echo. Dogs bark and the management says "it is a dog friendly place." I've never heard so much barking in the hallways. If it's so dog friendly, where is the area for the dogs to poop or play? The residents' dogs poop in a small area of the parking lot by the restaurants (how tacky?). That is, IF they don't go first in the hallway or staircase, which I have seen on numerous occasions. The counters are cheap and the thin plastic covers break. The blinds break. The dishwasher doesn't wash. The outdoor lounge area echoes loudly with people continuing to drink late into the night on weekends. No one smiles. No one says hello. Take notice when you go there. No one looks happy. That place is MISERABLE. Not worth the price at all. There are much better places in the area, and most of them are at a much better price.
Apr 16, 2013
1. Apt was not move-in ready. Carpet was soaked with dog urine and had to be replaced. Lived in a hotel on my dime for 3 days. Had to spend additional $600 to store and re-deliver furniture. None of this cost was reimbursed. Had to reschedule cable install, another week delay. 2. Hallways are not air conditioned nor ventilated. Dogs urinate at least 1-2 times per week in the hall and elevators which may/ may not get cleaned a day later. 3. Parking garage is filthy from construction dust/dirt. This dirt is tracked into hallways and eventually gets into your apt. carpet. Impossible to keep clean. 4. Walls are paper thin. Neighbor's TV and conversation will keep you up at night. Also, you will hear late night noise from people walking/talking and dogs barking in the hallways. 5. Mall cleaning occurs several times per week at 6-8 a.m. and you will hear pressure cleaners and maintenance trucks. 6. Mall sponsored events with loud noise at early morning hours on the weekends. 7. Kitchen and bathroom cabinets are cheap quality, totally worse than the apt. model. 8. The laundry doors are missing. I was told you can spend your own money to install your own. Say what? 9. Robberies occured during the holiday season. Cars got broken into. There are no security guards in the apt level garage areas. Mall security is NOT responsible for apartment level crime. 10. Expensive rental rates which constantly get raised every renewal based on their interpretation of market rates. 11. Impossible to schedule mgmt for a walk through during move out inspection, 2 pre-scheduled appts. w/ no-shows, even though I saw the maintenance mgr walking around outside. 12. Mgmt supplied a canned letter concerning partial carpet replacement. I had hired a professional carpet co. to clean carpet and a cleaning co. beforehand. No phone contact for the 3rd party "inspection" to verify any of the false information. Mgmt will NOT discuss any move out charges. No calls are returned. They simply threaten to send your account to collections. 13. Before you move-in you get the dog and pony show. But once you have placed a deposit its all downhill from there. If you can handle all of the above and deal with rude mgmt with plenty of excuses, then step right up. The mgmt treat tenants as if they are idiots. If it costs money or time, you will hear excuses OR it will not get done in a timely fashion. ALSO, when the hallways were painted, the exterior doors were not allowed to remain open. Thus the paint fumes lingered for 3 days. Mgmt used all sorts of excuses in regards to providing fans and opening doors. I could not stay in my apt due to the paint fumes which were unbearable. I had to contact the Regional Mgr in Houston and threaten health concerns to get the stairwell doors opened on the 3rd day.
Feb 15, 2013
I was a resident at the Residences at The Domain for over 2 and half years, residing in their largest 'Havencrest' (townhouse) floor plan. The location and proximity to all of the conveniences of The Domain is STELLAR! Being located in the 'Phase 1' portion, offers all of the high-end retail and restaurants in walking distance (much better than 'Phase 2'). The maintenance and office staff are FANTASTIC!! All issues were addressed quickly, and communicated clearly. The community also offers great social events, and the 'resort-style' pool that is REALLY cool (coming from someone who spends several weeks a year in Cabo San Lucas, MX..). HIGHLY RECOMMEND to any young professionals or folks who are looking for a great, comfortable, stress-free living. Additionally, my location on Rogers Rd was very quiet with light foot traffic. However, I have heard other units might have more ambient, outdoor noise (from foot traffic, proximity to parking lot & busier streets, etc) depending on location, something you should consider when selecting a unit in any commercial/residential development.
A Google User
Dec 18, 2011
ONE MAN'S TRASH IS ANOTHER MAN'S TREASURE fits to a tee. This place has been perfectly marketed towards the individuals that must not realize the value of a dollar. The picturesque environment lures them in like WD40 on a fish hook. Overpriced, poorly managed, questionable and manipulated utility charges, "Barney Fife" security, low quality construction, dog urine & feces lined hallways, frequently broken elevators, are all evident once you are in their legal grasp. These Apartments are NOT worth the price of admission. A salary of $22/hr forty hours a week would be hard pressed to pay less than 58% of their income to live here. And the quality is a complete insult too those in the northern income territory. Yes, the convenient access to the shops, restaurants, etc downstairs can't be beat and the obvious noise that you will experience is a given considering the downstairs hoopla. But focus a little harder on it and you quickly realize that you're in "Peter Gibbons" apartment from the movie "Office Space". Every noise your neighbor makes is like they are in the other room. So if you are still looking at taking a test drive, just make sure you don't smudge the "Welcome Mat" on the way in cause it might not be cleaned for the next month or so.