Moved in Nov 5th 2015..... And I am anxiously waiting for Nov 2016. I cannot wait to get away from this place. From the maintenance who only seem to know how to use a caulk gun, to the cabinets that were falling apart in the beginning (which they tried to caulk back together)..... There is so much wrong with the apt that i am in (they have fixed things, but very lazily and very sloppy ).... And now MICE. I am not trying to trap mice this whole coming year something needs to be done for the entire building and FAST not just mouse traps . i feel like their service men do not do a very good job because they simply do not give a rats ass since it is not their home.
I have lived at Kwood Bluffs for 7 months, I had a clogged sick, my fault because a shot glass had fallen into the garbage disposal and broke, maintenance cleared the block and got my sink working quickly! Recently my AC wasn't working, this was late on a Saturday night and dark out, I was given a temporary AC unit (thank god, it was 85 degrees out!). They came back Monday and fixed it, no problem! These buildings are older so will of course have issues but the staff and amenities are great!
This place is literally the worst apartment I have ever lived in. Do not move in here. Let me repeat: Do NOT move in here. The entire complex is a facade. It looks really nice and the people seem friendly, but it’s all a show to get your money. The maintenance men let themselves into your apartment without permission. I seriously went two weeks without a functioning shower in my apartment and no one cared until I was livid enough to call and ask when the heck they we tree coming back to fix the hole in my bathroom where my shower used to be. They used my towels to clean up their mess on three separate occasions, and no one cares. This place is terrible. And now, as we’re moving out, they are charging me $350 for 9 days, without providing me with an official bill. Seriously, do not live here. Poorest maintenance and management that could literally not care less about you. Invest your money in a different living situation. This place is the worst. To make matters worse, upon leaving, I got $40 of my $900 deposit back because of "pet stains". I had no pet. They made something up because I was upset about their management and voiced my opinion. I didn't even cash the check. They can keep their money. Clearly, they need it more than I do.
I actually liked living here. BUT this complex has a horrible move out policy. PLEASE read the fine print. They will not send you a final bill. They send it straight to a collection agency because they don't have the "MAN POWER" to send out final bills. The collection agency used by Kirkwood Bluffs is also incompetent. It took over 65 days before they sent the final bill and in the mean time it was reported to my credit. This is a horrible way of doing business and I would not recommend this apartment complex to anyone!
I can see why some people would give Kirkwood Bluffs bad reviews. But I think it just depends on your situation. We, for one, have had a great experience with Kirkwood Bluffs. The staff knows my boyfriend and I by name when we come in and they always say Hi if they see us in the building. We were in transition after graduating college and came across Kirkwood Bluffs. We got a great special and a huge apartment. The plan was to stay a year, but it wasn't as bad as we assumed (from reading reviews) so we renewed our lease. Yes, it is super annoying that the fire alarms go off all the time, but having an indoor pool, outdoor pool, and two fitness facilities are pretty nice amenities! And yes, sometimes the pools are closed for sanitary reasons, but the building used to be an old hotel and has literally been around for at least 30 years—it's expected. Some people have had monetary issues with Kirkwood Bluffs, so that's probably why some people's bills are getting sent to collections—because the staff might have had challenges with tenants in the past. The entire complex is a diverse mix of people from all ages, races, and economic backgrounds, so again, it depends on your situation on the experience you get. Maintenance always came in a timely manner for us! Anything we requested, it's been done in about 48 hours. Also, we've never had bugs (I sprayed when we first moved in, but have never seen a single one). Again, it's an old building—it's to be expected. Our neighbors are super quiet and keep to themselves, but say hello in passing. Regardless, we had a great experience, continue to be happy tenants and I'm kind of sad we're moving out early due to job relocation. You really can't beat the price and the unique floor plans at Kirkwood Bluffs.