I have lived at Kwood Bluffs for 7 months, I had a clogged sick, my fault because a shot glass had fallen into the garbage disposal and broke, maintenance cleared the block and got my sink working quickly! Recently my AC wasn't working, this was late on a Saturday night and dark out, I was given a temporary AC unit (thank god, it was 85 degrees out!). They came back Monday and fixed it, no problem! These buildings are older so will of course have issues but the staff and amenities are great!
This place is literally the worst apartment I have ever lived in. Do not move in here. Let me repeat: Do NOT move in here. The entire complex is a facade. It looks really nice and the people seem friendly, but it’s all a show to get your money. The maintenance men let themselves into your apartment without permission. I seriously went two weeks without a functioning shower in my apartment and no one cared until I was livid enough to call and ask when the heck they we tree coming back to fix the hole in my bathroom where my shower used to be. They used my towels to clean up their mess on three separate occasions, and no one cares. This place is terrible. And now, as we’re moving out, they are charging me $350 for 9 days, without providing me with an official bill. Seriously, do not live here. Poorest maintenance and management that could literally not care less about you. Invest your money in a different living situation. This place is the worst. To make matters worse, upon leaving, I got $40 of my $900 deposit back because of "pet stains". I had no pet. They made something up because I was upset about their management and voiced my opinion. I didn't even cash the check. They can keep their money. Clearly, they need it more than I do.
I can see why some people would give Kirkwood Bluffs bad reviews. But I think it just depends on your situation. We, for one, have had a great experience with Kirkwood Bluffs. The staff knows my boyfriend and I by name when we come in and they always say Hi if they see us in the building. We were in transition after graduating college and came across Kirkwood Bluffs. We got a great special and a huge apartment. The plan was to stay a year, but it wasn't as bad as we assumed (from reading reviews) so we renewed our lease. Yes, it is super annoying that the fire alarms go off all the time, but having an indoor pool, outdoor pool, and two fitness facilities are pretty nice amenities! And yes, sometimes the pools are closed for sanitary reasons, but the building used to be an old hotel and has literally been around for at least 30 years—it's expected. Some people have had monetary issues with Kirkwood Bluffs, so that's probably why some people's bills are getting sent to collections—because the staff might have had challenges with tenants in the past. The entire complex is a diverse mix of people from all ages, races, and economic backgrounds, so again, it depends on your situation on the experience you get. Maintenance always came in a timely manner for us! Anything we requested, it's been done in about 48 hours. Also, we've never had bugs (I sprayed when we first moved in, but have never seen a single one). Again, it's an old building—it's to be expected. Our neighbors are super quiet and keep to themselves, but say hello in passing. Regardless, we had a great experience, continue to be happy tenants and I'm kind of sad we're moving out early due to job relocation. You really can't beat the price and the unique floor plans at Kirkwood Bluffs.
I actually liked living here. BUT this complex has a horrible move out policy. PLEASE read the fine print. They will not send you a final bill. They send it straight to a collection agency because they don't have the "MAN POWER" to send out final bills. The collection agency used by Kirkwood Bluffs is also incompetent. It took over 65 days before they sent the final bill and in the mean time it was reported to my credit. This is a horrible way of doing business and I would not recommend this apartment complex to anyone!
Something to take note of before you make the decision to move to this apartment: The current business practice of this complex is if you owe any money to Kirkwood Bluffs Apartments (part of the Mills Properties group) when you move out, the bill will be sent directly to a collections agency even if you've had no prior issues (I had no prior issues - my utilities were all paid, my rent was always paid on time). To be clear about what that means, Kirkwood Bluffs will NOT discuss their charges with you at all even though they are the originating body once you move out. During my time here I put up dorm-like shenanigans such as my floor smelling like weed, false fire alarms, trash in the stairs, graffiti in the building, an elevator that took over a year to get fixed. The month before I moved out, I was subjected to a burst pipe from the apartment above mine and a solid month of constantly having maintenance in my apartment. After all of that, I received a bill from a collections agency with no explanation whatsoever of exactly what I was being charged. My personal opinion is I would never recommend this place to anyone, and in fact, I will never move to another Mills Apartment ever again. I believe how you treat your customers in the event that they move out is just as important as how you treat them when you're trying to attract them to move in, but these are the kinds of details that you usually don't find out until it's well too late.