Something to take note of before you make the decision to move to this apartment: The current business practice of this complex is if you owe any money to Kirkwood Bluffs Apartments (part of the Mills Properties group) when you move out, the bill will be sent directly to a collections agency. To be clear about what that means, you will not be billed or notified, and Kirkwood Bluffs will NOT discuss their charges with you at all even though they are the originating body. When you call the collections agency, they don't have any more information than what's on your bill. During my time here I put up dorm-like shenanigans such as my floor smelling like weed, false fire alarms, trash in the stairs, graffiti in the building, an elevator that took over a year to get fixed. The month before I moved out, I was subjected to a burst pipe from the apartment above mine and a solid month of constantly having maintenance in my apartment. After all of that, I received a bill from a collections agency with no explanation whatsoever of exactly what I was being charged. My personal opinion is I would never recommend this place to anyone, and in fact, I will never move to another Mills Apartment ever again. I believe how you treat your customers in the event that they move out is just as important as how you treat them when you're trying to attract them to move in, but these are the kinds of details that you usually don't find out until it's well too late.
I actually liked living here. BUT this complex has a horrible move out policy. PLEASE read the fine print. They will not send you a final bill. They send it straight to a collection agency because they don't have the "MAN POWER" to send out final bills. The collection agency used by Kirkwood Bluffs is also incompetent. It took over 65 days before they sent the final bill and in the mean time it was reported to my credit. This is a horrible way of doing business and I would not recommend this apartment complex to anyone!
This place is literally the worst apartment I have ever lived in. Do not move in here. Let me repeat: Do NOT move in here. The entire complex is a facade. It looks really nice and the people seem friendly, but it’s all a show to get your money. The maintenance men let themselves into your apartment without permission. I seriously went two weeks without a functioning shower in my apartment and no one cared until I was livid enough to call and ask when the heck they we tree coming back to fix the hole in my bathroom where my shower used to be. They used my towels to clean up their mess on three separate occasions, and no one cares. This place is terrible. And now, as we’re moving out, they are charging me $350 for 9 days, without providing me with an official bill. Seriously, do not live here. Poorest maintenance and management that could literally not care less about you. Invest your money in a different living situation. This place is the worst.
By far the worst apartment I have ever lived in. I have been here for yr and a half can cant wait until my lease is up. 1st yr - my A/C went out twice during the summer. It took them 2 weeks to get it fixed. My apartment had two bad water leaks from the apartment above me and they never fixed the water damage that shows on the walls and ceiling. Dishwasher broke, sink leaks, only half of the power outlets work in the apartment. 2nd yr - A/C broke again and took a week to fix. Had a bad window leak in a bedroom(Sent my electric bill sky high). The bedroom was unusable. Had to fight to get it fixed and it took a mouth and a half before they fixed it. if you live on the south side of the complex prepare for crazy bad mosquitoes. River floods every year and bring horrible mosquitoes to your front door. We had to put sheets over our heads to leave the apartment and could let our door out at all. The office side it wasn't there problem. I have talked to about 5 people that live around me and they all have had similar problem and some worse problems. They all said they didn't believe the reviews they read online but now they wish they would have listened and not moved there. They cant wait to leave.
After finally getting rid of what was one of the word property managers ever this place has turned a leaf and really progressing in the right direction. The new manager jesse has really taken control and went out of her way to fix my issues and other guests issues.