I'm a current resident of over 2 years. The complex is quiet and the apartments are decent value for the money in terms of features and square footage. The kitchen was the selling point for us. It is large with quality appliances. The living room is a good size with a great view of the lake and large patio. The bed room and bathroom have an enormous amount of closet space. Our bathroom can be divided with a sliding door. The only thing within walking distance is the Omni at Park West, which does have a very nice bar and restaurant. Groceries, gas, and any shopping requires a drive down 635. The complex is surrounded by empty land, a small lake, and a small wooded area with a nice walking trail. The parking garage is small, so towing is enforced for non-residents, but it's better than nothing like a majority of complexes that charge for a thin piece of metal they call a carport. There are two courtyards in the complex, one with the very nice pool, and one with outdoor grilles.
i've lived here past 1.5 years and i would have to say my experience here have been great! Management esp. a manager, Melissa, really cares about your needs and tries to fix anything as soon as possible(for example, noise complaints, parking situations, fire alarms). Maintenance guys are so prompt, friendly and helpful! I would have to say there have been few electrical outage that left me without power few times but i think that has to do with its city, not the apt complex. Very much satisfied, I would recommend this apartment to my friends&fam.
Let me just say that the floors are thin as paper; to best put it, it sounds like a 300 pound person is walking above you. If it weren't for that, I would give these apartments 5 stars..super nice layout. But you hear every. single. step.of the person above...clear as day. I have woken up many times before my alarm was set to go off because I heard the person above me (just walking) around. I hear them walk to the bathroom, open a drawer, then to the kitchen etc. I have even woken up once because I thought my cell phone alarm was going off....nope, it was the alarm of the person above me. I am thankful the person above me was just one person and not somebody with kids and a dog that jumps. I have also heard them pressing the microwave button, sneeze, and blow their nose. And brace yourself if the person above you drops something; it sounds like furniture was dropped. I absolutely appreciate management working with me to fix this problem; unfortunately it can't be fixed unless the person above you is agreeable to putting in rugs. So if you live below above somebody, I advise you be careful about how you walk, or put in rugs. Aside from the floor issue, these apartments are amazing. They have been renovating and making the outside look nicer, but if you ask me, they should be putting that money towards making the floors more insulated. Another note, the front doors to the apartments are designed to slam shut; if you don’t ‘control’ them shut they slam hard. When somebody lets their door slam close, it causes the others down the hall to rattle. I got so tired of hearing my front door rattle; it got to the point where I wasn’t sure if someone had let their door slam shut down the hall, or if it was one of the earthquakes that’s been going on in the area. It’s the same feeling either way.
I'm a current resident and at the very moment I've been sitting in the club house since 1AM. I had the unfortunate luck of losing my key when I was out at our local amusement park. Park was closed couldn't go back there. Called our so called emergency maintenance #, 1AM, 2AM, 3AM. Guess what, it's now 7AM, still sitting in the Club House. This place in unbelievable. You would think there's some type of assistance they would offer if that systems not working right? Unbelievable.
I have lived here for almost 1 year and I have moved three times to get the apartment I wanted when it became available. The staff has been very accommodating and polite throughout considering my demands. The parking has never been a problem. The maintenance has been very responsive. The apartments are spacious for the price which I feel are very competitive. And the floor plans are fantastic. I've lived all over the country and signed many different leases and it doesn't get any better the experience I've had with Melissa Powell and her staff at Portofino's. And, just when I thought it couldn't get any better, they started with renovations that have really made it more impressive. If your considering a move, this place is a must see!