Great place! The apartments are basically brand new! We love the complex. It's pretty quiet, all the neighbors are respectful. Management is always willing to help, if anything breaks management will be at our door the same day. We love this place. I wish I could give Portofino 5 stars!!! The reason I gave it 4 stars is because I can hear my neighbors upstairs walking, cooking, I can feel when their cellphone vibrates. They're not in their apartment during the day, so I only hear it from 6-10 PM, but it's not that bad. I guess it depends on what neighbors you get. We are looking to move to the 4th floor! We also live on side of the complex with wooden floors so it makes it even louder. Other than that, it's a beautiful place to live! We've been here for 8 months and love it! We plan on staying here for a couple more years!
Very unfriendly staff. Not a very pleasant experience at all.the apartments are really nice but the staff was so bad I still choose to seek other places!
Beautiful modern apartments for a great price! Friendly staff, maintenance is timely, and they take good care of their residents (parties, brunches, great business center, free covered parking). However, the floors and walls are very thin or lack adequate padding and it causes everyone to feel they have noisy neighbors. I've received a lot of noise complaints and I'm quiet as a church mouse. I literally don't know what to do! If I made adjustments it would mean I'm not moving at all, not watching television or talking on the phone. At the same time it sounds like my neighbors above me are having wrestling and high jump tournaments day in and day out. I gave the Portofino three stars because I'm always on eggshells tiptoeing around my home, afraid to disrupt my neighbors. If they could correct the flooring Portofino would definitely receive 5 stars from me. P.S. If you are a smoker look elsewhere. There is a strict NO SMOKING policy in place. You cannot smoke in your apartment, on the balcony/patio, in the parking garage, or anywhere else on the property. You will have to go across the street.
The staff members and the manager are terrible, not paying attention to the residents' needs and complaints. We have complained numerous times about noise because the kid was running around at midnight and later, making such loud noises. But they literally blamed us every time and do nothing to help us. Once my contract is done, we're out of this place. But the maintenance people are great, so polite and generous every time we see them!
The complex is quiet and the apartments are decent value for the money in terms of features and square footage. The kitchen was the selling point for us. It is large with quality appliances. The living room is a good size with a great view of the lake and large patio. The bed room and bathroom have an enormous amount of closet space. The bathroom can be divided with a sliding door. The only thing within walking distance is the Omni at Park West, which does have a very nice bar and restaurant. Groceries, gas, and any shopping requires a drive down 635. The complex is surrounded by empty land, a small lake, and a small wooded area with a nice walking trail. The parking garage is small, so towing is enforced for non-residents, but it's better than nothing like a majority of complexes that charge for a thin piece of metal they call a carport. There are two courtyards in the complex, one with the very nice pool, and one with grilles. This is a small complex and most people stay inside their apartments. Management has a lot of rules but at least they offer monthly brunches. Do not rent here if you like to party, this an older community with families who will call the cops.