If I could give this place negative ten stars I would. DO NOT MOVE HERE, absolutely the worst experience I have ever had and to think its only been 6 months. When I moved in this place was nice, kept up and quiet and owned by Holland Residential, then Echelon took over. Since then its been nothing but a DOWNGRADE, the trash compactor broke weeks ago with trash in it and full. Still has not been fixed and they haven't even gotten the trash out of it so it smells awful. Now there is only 4 smaller dumpsters for over 300 apartments, yes I said 4. Those are only dumped ONCE A WEEK! It looks like nothing but a shithole. The office staff is rude and doesn't respond to any complaints all you get is oh sorry sorry, no they aren't sorry because they don't give a shit. On top of that there has been multiple break ins within the last 2 months and cars being stolen. Now we have apartments that came in right next door to us and have no parking due to them taking it all but nobody has addressed the issue after weeks of complaining. They have let complete trash move in, people who are running through the apartments at all hours of the night. The pool is a nightmare, everyone brings 10 people with them and by noon on a weekend there is no place to even enjoy yourself. The mail situation has been the latest issue to make me very irritated. I had a package delivered by the Post Office a few days ago, the mail lady put a slip in my box saying please pick up in office, went to go to the office after waiting 20+ minutes to speak to someone they informed me there was no package there, weird becasue I had delivery confirmation. Next morning I called the post office and spoke with the manager and mail lady, the mail lady remembered the package due to its packaging and size and knew exactly when she delivered it and then come to find out according to our mail lady this has been an ongoing problem that MULTIPLE packages have went missing since this company has taken over... besides the fact that the taking peoples mail is a FEDERAL OFFENSE. Needless to say this place is a joke, do not move here you will be completely unhappy and its overpriced with no security.
Honestly if I could give this place a negative number of stars, I would. The management sucks. They LOST our money order, tacked on about 100 dollars in late fees, threatened eviction and then said "oh we just found your money order, we accidentally gave credit for it to another apartment." No apology, nothing. I'm McKayla's roommate, so if you find her review, that just adds to our list of complaints. We could write a novel about their bullshit.
I wouldn't recommend this place with all the options around. The entry gate has never worked in the 4 years I've been here. The management has constantly changed since that time too. Naturally living in apartments you're going to hear your neighbors & you have to expect that however, for the price this place charges I expect to at least have my sexually active neighbors' verbal expressions not be so loud. When the walls are so thin and the bedrooms share a wall that should be a no brainer but the apartments are cheaply built & not "luxury;" the price of rent does not fit the quality (although one neighbor was a pretty good shower singer, the girls next door who sing "I want to dance with somebody" at 2 am, not so much). Our apartment is very outdated, numerous calls to get the carpet cleaned or replaced, to have the laminate updated, and to get our blinds replaced have gone without action. The location is convenient & that is why I give 2 stars. Having our garage broken into has been an extreme negative, these things happen but considering how much everyone is paying to live here, I'm thinking they could afford some security measurements, starting with fixing that gate. The maintenance isn't great & I seriously think it's due to lack of communication, people can't do their job if they're not told to. Renters do NOT clean up after their dogs, they will look you in the eye as they leave their dog's chocolate hot-dogs there! Also, rent gets misplaced a lot which will lead to an eviction notice taped on your door for your neighbors to see, that can be embarrassing, especially when you're at no fault. Request receipts of your checks when they're turned in every month. Misty was the only helpful person around here, but she is now gone since new management has come about. Very pleased to be moving out, it's not a nightmare but it's not a place I would recommend.
DO NOT MOVE HERE IF YOU HAVE CHILDREN IT IS NOT SAFE. Let me start off by saying this place is deceiving. it looks like a decent, safe place to live. Which is why I chose to move in here with my toddler son. A few months in, I was walking up the apartment stairs (I live on the 3rd floor) while carrying my son. The step was so old and un-maintained that it crumbled under my feet and fell apart. I fell down the stairs. And the ONLY thing the complex did for me was put black and yellow tape where the stair had crumbled. Thanks guys. Also, one night I was sitting on my balcony, I watched a car pull into a parking spot below my balcony, park his car, shoot up god knows what into his arm, and drove off recklessly. I reported it, nothing could be done. ANOTHER night I was out on my balcony I watched some guy trying to open several car doors including my own and then attempted to break into my car while I was watching. Again I reported it and nothing was done. Another night, this sketchy man was walking around the complex booting cars, claiming that the complex hired him to do so. On top of all this, cops are called into the complex on a weekly basis. The most unsettling of the occurrences was when the whole SWAT team had the complex under lockdown because a resident had been under a warrant for an arrest I was not "allowed" to know about. I feel like I should be informed of such things when men are carrying large automatic weapons 25 feet away from my toddler's window. AGAIN nothing was done when I asked about it. Again, the complex has tried adding on sneaky late fees random months even when out rent was paid on time. On another occurrence regarding rent, the office LOST 500 dollars of our rent and "accidentally" applied it to another tenant's apartment and accused us of non payment. We got an eviction letter. That is what led us to tracking down the money order through the credit union and finding out that it had been cashed. When we went to the office to resolve this issue, they were snotty and we did not receive something as little as an apology. The reason that I was pushed to create a yelp account just to document my horrific experience is the fact that my neighbor's daughter was forcefully molested in the parking lot in front of her toddler son in the parking lot last night. Since the scum who did it was a minor, he was released to his parents and is now still walking around this complex full of mothers like her and myself. My sole intent of this review is to warn any and all families of these things. It is not a place to raise your child. I have never felt so unsafe in any form of living situation before and I honestly wish I could leave right now. PLEASE stay away from this place.
The hot tub works but the gate doesent. What is the point of haveing a gate???