Some of these negative reviews are hilarious to me, in that they seem to be coming from people who seem to have extremely toxic personalities and would be an absolute HELL to deal with, regardless of how well you serve them. RACISM? REALLY? Maybe you were just a slob! I've lived here in Newport Colony for almost 4 years now, right when the property was sold to IMT. My husband and I had seen the leasing office PRIOR to the transition and let me tell you, you would NOT have wanted to live here when there was a creepy clown doll lamenting across an old chaise lounge, overlooking the entire leasing office. I love what they've done with the community, and while I was at first remiss to have my old rose colored exterior walls painted over with brown, I have come to appreciate the change. My experiences with the office staff have been nothing but friendly. I've only ever had to complain about a neighbor's yappy little lapdog out on the porch for hours on end, and that's certainly no fault of the apartment staff. Any time I have placed a repair request, the maintenance staff has always been incredibly friendly, knowledgeable, and eager to resolve my issues. There have been a few instances in which the problem wasn't immediately resolved, but I don't expect a handful of nice gents working in maintenance at an apartment complex to be bottomless repositories of user manuals and repair solutions for any and all appliances. Sometimes it takes trial and error, but the situation is always taken care of! I have just renewed my lease! I still live here and I plan to live here until I buy a house, because THAT is the only thing that I would consider before uprooting myself from this lovely apartment, the quiet, pleasant community, and the fantastic apartment staff and maintenance team. Thank you for everything that you do!
Nothing but great things to say about living here! Been here 3 years! I will be renewing my lease for another year! Great pool! Great location! Great customer service from Stacy & Mike! Great maintenance team! Highly recommend you checking this place out!
people at the office are so nice and helpful. always willing to help you out when needed. clean place, and quiet. i feel safe at all times. However, pictures on the website do not match with how the apartments look inside. I signed my lease online thinking it was like the website. i placed a concern about my kitchen cabinet doors were old scratched and peeling of the paint the dishwasher was all rusty inside and the counter tops had all sorts of stains. everything was changed but my kitchen cabinet doors/ i was promised new doors since June. I renewed my lease with the promise of this happening back in September. It's December, and the manager plays it dumb saying she will call me with an update.In my opinion they have terrible customer service given that I don't have time to go the office since i have a normal 8-5 schedule and their phones never seem to work. its not the most expenive property in the area but its not the cheapest either. i would recommend doing some research and looking at the apartment you will actually be living in before choosing IMT Newport.
I absolutely love this place, The staff is incredibly friendly, Nicole at the front desk always has a smile on her face and the maintenance workers are always active and friendly. No garage parking put having a car port is still a great plus! No complaints about this place :)
Very nice area and comfortable apartment for life. Beautiful and quiet nature around. I like this place and people, who live here. And thanks to management, they try to be better and try to fix everything, what I don't like. I moved in just 2 weeks ago, but I'm glad that I live here!