Dealing with the staff had been the most frustrating experience. The turnover is ridiculously high and there's no investment in adequate staff training. We've never encountered this type of incompetence and appaling standard of customer service. We've lived here for over a year, and at the end of our lease we wanted to transfer to a newly modelled apartment since the interior of ours is outdated. This apparently simple process has been so ridiculously expensive (close to $3000 upfront fees and cost) and difficult to navigate that we've given up. The ONLY reason we're renewing the lease in this old over-priced apartment is because we have a baby coming in two weeks and there's not enough time to find a new place. Also agree with the comments about the calibre of tenants. The thought of giving these people an additional $21,000 of rent for the next 12 months is infuriating!
I agree with Johnny C that most (or all) of the positive reviews here are written by staff. The truth about Homecoming at Terra Vista is: 1. There's lots of amenities. You can't use them because the number of non-residents using them outnumbers paying tenants 10:1. 2. Lewis Operating Corporation apparently never read California Tenant-Landlord laws, or else they read them and said, "Nope, we're not following this." 3. The management will do ANYTHING to fill their growing list of vacancies. Very sketchy characters have started to appear in the community and it's on a downhill slide. It seems every time a quiet, respectful tenant moves out, management replaces them with an undesirable. I've seen many apartments stand vacant for the entire term of my tenancy--and the complex is on its third manager in 9 months. 4. Quiet? Peaceful? Constant noise, including noise from dogs. If you complain, you'll be told it's a PET-FRIENDLY complex. In other words, dogs can wake you up at 2 am and if you don't like it, tough. I'd prefer a HUMAN-FRIENDLY complex but oh well... FYI, I moved here from downtown Oakland. My former residence was a 4th floor apartment in a 7 story building that overlooked two of the busiest streets in Oakland and was close enough so that I could hear both the freight trains *and* the freight ships in Oakland Harbor. It was still quieter overall in that place than at Homecoming at Terra Vista, which should give prospective tenants some idea of what to expect. That said--there are some nice folks in the office and the maintenance guys are great. It's the management of this property, and their parent corporation, who mismanage HC@TV in my opinion. Don't believe me? Become a tenant at one of their properties and see what your experience is at the first sign of trouble (which always comes within 3 months of signing your lease). Apparently, part of management's "customer service" training is to interrupt residents in the middle of their sentences etc. But that's their business operating model, so don't take it personally.
Noisy, lots of ghetto type residents, wayyyy overpriced for Rancho Cucamonga. Exterior is nice but the inside of the apartments is very low-grade. Management gets very upset and hostile if you complain about *anything*. As a single woman with a small child, I did NOT feel safe here and left as soon as my lease was up!
Events, of course! There's something happening every day!