The hotel staff at the front desk rushed me through the check-in paperwork. As I headed to my room, the first thing that hit me was the smell of heavy sweaty perfume like that of a strip club. When I entered the room the smell still remained. Then I laid down on top of the bed and my face was met with a long blonde hair. I am a brunette male with short hair. Fine, hair can be difficult to clean off "fresh" sheets. Next I went to check out the bathroom, relatively large in size but the floor was all sticky! After seeing the room and comparing it to the listing I decided I could not stay because it was far from clean and shared too many similarities to a brothel for my comfort. I spent the next half hour researching the cancellation policy and trying to reach Expedia. About 45 minutes after check-in I went to the front desk to request a cancellation. I was told that the room was clean and they had cleaning records to prove it, yet they wouldn't show me them. I was told that in order to make changes to the reservation I would have to deal with Expedia and their cancellation policy. Well the cancellation policy on the Expedia listing stated that I should call hotel for a cancellation policy. So I then proceeded to ask the front desk for the cancellation policy and she refused to show it because she deferred to Expedia since I made the reservation through them. Well Expedia wouldn't help me either but they did inform that the hotel's cancellation policy included a fee of up to 100% which is exactly what they charged me.
The young Eastern European woman at the front desk accidently booked me twice ; good thing I checked my bank account through my phone or I would of paid twice without knowing. The thing is , the hostess at the front desk didn't even own up to her mistake (even though I showed her proof with my Chase app and had her speak to a customer service rep), I am just glad my bank fixed the mistake over the phone immediately. I would say this was a decent hotel , minus the size of the super small rooms ; but I never plan on going here again because of the pay error.
How this is Rated 3 stars is beyond me. First the place is a fire trap..One way in and one way out, unless you consider the roof on the 5th floor as an entrance/exit Third shift clerk locks the only way in and out and was asleep in the next room from the desk. Furnishing for the room was a fold up wooden chair. A room with a bed and a shower. A lot of hype for what you get. Look elsewhere. How do you get a permit to open a 4 floor hotel with one entrance and exit ?
DO NO STAY HERE!!!! If I could give this place zero stars I would. I ordered through Priceline a room for a vendor. I was absolutely MORTIFIED and EMBARRASSED when I saw the room. It was smaller than a prison cell. It was the size of a janitor's closet - no exaggeration. Surely it was so tiny, as to be a fire hazard. One can not open one door without closing another. The DIRTY bed was a box spring and mattress on the FLOOR! The staff are incredibly callous, and truly do not have a single concern for the guests. This is not a 2.5 star hotel this is a -5 star hotel. There are several good hotels in the area (which is a good area). This is NOT a HOTEL. Hostels are better than this. Luckily for me, my vendor is a really relaxed and kind person. I booked another room immediately, which was a 3 minute walk around the corner. A real hotel with great staff and proper rooms, beds and cleanliness. If this is the Ascend Collection idea of a hotel then I am never staying in one and will dissuade others from Ascend as well. Priceline says they will ask for some recompense from the hotel. I informed Priceline that I thought it was a waste of time - the "hotel" staff were incredibly indifferent to the point of rudeness, and noting from other remarks, unscrupulous as well! ...well, that is true too, as they are offering these rooms, which are NOT like the web pictures show at all! DO NOT STAY THERE!
great little place 2 stay for concert. in walking distance to everything, inexpensive, clean, quiet, & helpful....