The apartments are reasonable but the customer service is pretty terrible. Any time I call with a problem, I get off the phone liking the place less and less. A little kindness and respect would go a long way, but the place is honestly too cheap for that.
Up until June of this year, this review would have been much higher. The good: Great maintenance team, quick response time Shuttle service to campus and downtown, nice drivers Office staff - friendly, helpful getting packages, email notices and posting around the building, all good. The bad: We recently started renting a garage space when we purchased our first new car in around 16 years. We pay to park inside because of hail possibilities. Early in June, our car suffered hail damage. Why, because some insane person parked in our assigned garage parking space and apparently, we have no recourse?? The damages are over $4000 and yes we have insurance but there's a deductible and nothing from the Parkway to show they care about what happened. I called the after hours number and was told that this number is only for maintenance so we needed to call the police. My husband called the police. They called back and told us they didn't handle this type of issue and there should be a sign in the garage regarding the tow company. He then called said tow company and the person was extremely rude and informed him that they don't deal with residents, only security or management. Why is there a sign in the garage if they don't deal with residents? Wouldn't you guys have their information on file or do you have to walk to each garage every time you need someone towed? Just a really silly think to post those signs if they aren't there to help in my opinion. My husband went out into the rainy stormy night to find a security person because he often sees them sitting in the main office. He came back soaking wet having found nobody. He then called the after hours number again and asked if they could put him though to security. He did speak to a security guy who also couldn't call the tow company or do anything to help except tell us we could park in visitor parking and they would ticket the car. We did - the rain turned to hail after I was in bed. My husband verified that the vehicle had been given a warning to move but for no actual ticket. For our inconvenience and many phone calls and now hail damage on our brand new car...he was basically told that you couldn't do anything and in the future, there is nothing different we could have done???? Seriously. We pay to park in the garage. Why can any old body come and take our spot and we have nothing but trouble. We didn't do anything wrong? This isn't satisfactory. I know that we have never had any problems so far at the Parkway but this leaves a really bad taste in my mouth. I emailed, he went in person. I wasn't even given the courtesy of a reply. He was basically told it was too bad. Later, after he reviewed the Parkway on Google, someone actually called and emailed but still didn't show that anything different would happen if our space was taken in the future. I am very upset and angry. We pay to park somewhere than anybody can park and not have any repercussions. Why is there a towing sign, they do nothing. Waste of money.
I've unfortunately lived here for almost 2 years. My advice to anyone looking for an apartment is to not live here. The apartments are expensive (I know, most of Denver is) however, they are old and outdated. I have had horrendous neighbors. Some that were party animals and it took about 50 complaints from everyone in our hallway for them to finally be evicted. The leasing office would fine them $200 and then take it off and not make them pay it. My current neighbors make the hallway smell like urine. The staff in the leasing office used to be wonderful, always new renters by their names, and were incredibly helpful. I don't know what happened but now it's a new face every time I walk in there. The same kind things cannot be said about the current staff. It is unfortunately like a frat house, washing machines go unfixed for months, there is trash in the elevators and hallways, smells like beer, weed and piss. People do not clean up after their dogs, there is dog feces in the hallways and elevators. Other buildings in the city are not like this and hopefully nicer ones are being built.
I love the Marquis at the Parkway. Amazing location, great facilities and helpful staff. Great place to live for dog owners and lots of younger residents. The folks in the office are always extremely helpful and nice! I recommend this place to anyone looking for a good apartment in a great location
My partner and I just moved in a week ago, and we've had nothing but good experiences. We're in a recently renovated apartment, and each time we've pointed out minor issues to maintenance they came within an hour or two. They were friendly as well. As far as the front office is concerned, we've asked them a ton of questions (think at least one a day while here, and a few a week prior to getting here) and they have been nothing but helpful. The view off our balcony is great, the staff was great helping us pick the place out, and we have no regrets. Hope this helps.