I love that so many people are complaining about this place, especially the staff service. The staff is GREAT (both maintenance and front office) It's pretty obvious that most of these people complaining are just obnoxious, self-entitled, assholes, who don't know how to treat people with respect. I'd imagine that these people run into shitty service most places they go, where a decent person would be met with help and a smile.
Working in this industry myself I know it is hard to get positive reviews, so I happy to write one for the Parkway! I am coming to the end of my lease and will be moving out due to a change in roommates. Overall we have had a good experience here. This is not the newest and nicest thing in Denver, but you should know that you will pay a lot more for that. The bedrooms are very large and you can't beat the beautiful city or mountain views. I loved the convenience of the dog park and doing everything online like service requests and paying rent. Jackie, Jennifer and Najda in the leasing office are always helpful. Their is also a concierge available until 8 or 9 at night for package pick up, and Kara is great.
I really like this apartment. Everything in my unit has been recently renovated and is very nice. Perfect location for working downtown. Maintenance responds to service requests very quickly. I also have no complaints about the people in the office as they always try to help me out to the best of their ability. Also, having a dog park on site is amazing.
I've lived here for 6 months now and have very few if any complaints. The staff are all friendly and always willing to assist, (Jackie, or Jaque in the leasing office went above and beyond for my wife and I when we moved in) the facilities are well maintained, and any maintenance issues I've noticed have been resolved within 24 hours. They Gym is amazing - in fact it's the best "apartment gym" I've ever seen. If you're going to move in, just be an adult and read your lease, know the rules and the consequences. That being said, noise travels easily in the apartments - sometimes the retarded kids can get a bit loud, and the hot tub is not truly hot.
The Marquis at the Parkway is the worst apartment complex I've ever experienced. The unit itself was terrible. The carpets were old and dirty. The walls hadn't been painted in years. The toilet constantly ran and the shower always plugged up. It didn't matter how many times I had maintenance come and fix the toilet or shower because it always plugged up again within a week. The kitchen appliances were very old. The oven didn’t have a temperature gauge, which made using it difficult to use. The heating/AC units were loud and didn’t have a temperature gauge either, so you were forced to turn it to ‘5’, then when that was too hot, you’d turn it down ‘2’, which wouldn’t be enough to keep it warm. Also, forget about energy efficiency in the unit because the heat or air conditioning would escape through the windows almost instantly after you turn off the heater/ac so your bill would be at least $200. The dryer on my floor didn't dry, and I had to SCREAM at the front desk to fix it. They had some technician come and look at it, and he claimed it worked. I tried drying it again and it still didn't dry. I once again had to SCREAM at the front desk to fix it. They tried to make me seem like I was crazy and causing problems for no reason. I asked them to try and dry something in it. Later that week I received a call from the front desk saying that I was in fact right. Finally after a month it worked again. They claim to have cheap downtown living, but that is simply not the case. They will try to nickel and dime you every chance they can get. Payments on their web portal will mysteriously vanish and they will charge you a late fee even though you paid on time. If you do any research in the areas you want to live, you’ll find units that are slightly more expensive, but they are a million times nicer. Hell, you can find cheaper places to live that are nicer than this place. The amenities I think were nice at one point in time, but haven’t been updated years and it shows. The gym is small, dirty and at least one machine will always be broken. The movie theater and club room I never used, so I can’t speak to those. The pool is disgusting. I went to their big pool party during the summer and the water had dirt, leaves, cigarette butts and other things I don’t even want to think about floating in it. The pool’s heater didn’t work so the water was freezing. They also had limited one guest to the pool at a time, and they had a rent-a-cop there patrolling to make sure you didn’t have more than one person with you. The location is in a very low income part of town, which draws unwanted people to the area. I have dealt more with the homeless in this area than in any previous location I've lived in. I have seen someone Over-Dose in the elevator of my building, and once somebody died on the front lawn of my building. I really wish I was joking. There is nothing around the apartment in terms of activities, parks, restaurants or bars. Everything worth doing is a cab ride away. You're at least a 40 minute walk to LoDo and further than that to South Broadway bars and restaurants. This defeats their claim of a “great location”. The leasing office is not very accommodating. I had a valid reason to move out before my lease was up, with documentation, and they would not let me. I instead had to jump through a million different hoops just have someone else move into the unit with me still on the lease, even though I did not live there! Instead of understanding the situation, they were combative and talked down to me. They in no way helped the situation, and in fact made it worse. Having lived in multiple areas, in multiple houses and apartments, I can say without a doubt that this complex and those that work here are the worst.