I am a current resident of this community. All this place has going for it is the location. That aside, the staff is less than adequate. No one will return your calls, there office has a serious issue with communication. Not just with the residents but also within the staff, the information you are given will change from one representative to the next. Till it gets to the point when the manager has to get involved, then something may finally get resolved. When I had an issue with the office's edicte and voiced my opinion to them , I was place on speaker phone in attempt to embarrass me. There true professionalism shone through. The trash is a real issue, the trash compactor is impossible to get to due to the mountains of trash blocking it. The fitness center is small and crowded, the rent is high and appliances are old and leaky. The windows are design to allow heat to escape, so your utilities are always high. The Portal to pay rent online often has tech issues causing a late fee of 200+ dollars. Don't let the False reviews on here fool you, look through and you will see a lot of people bringing the same issues to light. This development leaves much to be desired. Lastly I will say that the maintenance team is very prompt. I give them Two stars primarily for their maintenance team and the location.
The location is great but the rent is very high. For the price, I believe the apartment could have been much nicer. Also, they claim to have an automated payment system but when I signed up to have my rent automatically paid and it did not get paid I was charged a huge late fee. The office said they could not do anything to help me and to call the corporate office. I tried calling several time and left messages. Never had anyone call me back. This could be such a nice place if they made the residents the priority rather than the money.
I've been here for two years and have extended my contract for a 3rd year. While the price does increase a bit each year (as they do in most places), they are still slightly one of the cheaper places in this area - not by much but still. I've dealt with the office staff and maintenance a lot - they are all very friendly and attentive - concerns and most maintenance requests are resolved the next day. The maintenance team really does a great job. They are very dog and pet friendly which is awesome. The complex is large, fairly peaceful and there are many grassy areas throughout. A landscaping crew is often out here maintaining the grounds. A paved trail runs around the complex, an awesome adjacent grassland lake and through a wooded area - it also continues down Random Hills road which, in general, is peaceful - great for walks/walking a dog. They have started putting a dumpster out after the holidays for Christmas tree disposal which is extremely convenient. My only complaint is that the appliances in my unit, while they work, are a bit outdated technology and thus are a bit noisy and not very efficient. They did just replace my fridge upon request. Trash does sometimes build up at the dumpsters as people do not throw their trash completely through the chute and clog up the opening. It is always cleaned up the next day. The Fair Oaks Mall, three grocery stores and many other places are within a 5-10 min. drive. Fairfax Corner, which includes a nice large movie theater and a few restaurants, is within walking distance - directly adjacent to the complex. If I could, I'd give this place 4.5/5 - I've been really happy here.
Lived there for two years. Great service from the office and maintenance staff, anything we needed they fixed within 24 hours. Dumpster was broken sometimes, but it really did bother anyone, just dump your trash out in front of it and they had it cleared away within a day or two. Only bummer was the rent went up a bit every year. Always plenty of parking in front of our apartment. Don't listen to the whiny people, this place is fine.
With great regrets, I leave my lovely apartment here at the Reserve at FairFax Corner. I have been here for a year and leave only because I am relocating out of state. My one bedroom faced a beautiful view of the woods..able to watch fall foliage emerge from my very roomy porch. I was also lucky to have very good neighbors, most of which have been here several years. I had but a few service needs and those were met immediately by knowledgeable and professional staff. If I needed anything from the front office, Connie and Will gave it personal attention. And needless to say, the ability to walk to Fairfax Corner for shopping, restaurants and movies was definitely a plus!