Just stopped by to get rental information. They have this illogical guideline that even though you pay a security deposit of 500 dollars you HAVE to move on within 7 days days or you forfeit your apartment AND your security deposit. Tell me whats the point of paying a security deposit if the apartment isn't yours to hold until you can move out of the final month of your current place? That makes no sense. So in effect according to the lady who toured me, i would have to give them 500, then full rent in 7 days WHILE still living at my current place for the final month which I'd owe them also. The lack of logic and customer service ive received makes me feel for the tenets if a problem ever came up.
Note that this review pertains to the management people who were responsible for Vue Kirkland prior to 29th October, 2015. This place was beyond a shadow of doubt the worst managed apartment complex I have ever come across. The former management (prior to 29th October 2015, since the management has currently changed) not only plumbed the depths of ineptitude and incompetence, but were also completely unresponsive and never around. To accomplish anything with them was virtually an effort in futility. To give you an example, I would walk over to the leasing office in person many times, only to find it closed, for the majority of the day sometimes, and at other times, when one called, there would be no answer, no matter when one called during the day. Winning the lottery is probably easier to do than getting lucky enough to have gotten somebody who is *paid* to work there to answer the ruddy phone. And the woman who managed the affairs was completely insincere, she would say she would get back to you, and would never do so - for weeks! I once had to go there in person after trying to reach her continuously for one entire week without success, and I called almost every hour or so for a whole week - simply beggars belief that any management could be this bad. If you went to a dentist and voluntarily asked her/him to pull out all your teeth using only pliars, a hammer and a chisel as their tools, for a whole ten hour period, that would seem like a joyous day in comparison to dealing with the erstwhile management of this apartment complex! I really hope that the current management can do better - they have a lot of trust and respect to win back from former tenants like me. The apartment complex itself is a pretty decent place, I would have stayed there if the management back then had been even passably good, but alas, they were ridiculously and utterly incompetent.
I used to live in this complex when it was called Totem Lake Apartments as it was transitioning to "Vue". During this time they removed several trashcans and recycle bins from around the complex which lead to the trashcans always overflowing as trash was not picked up on a regular basis. The staff in the office was kind when there were no issues, but completely unresponsive, apathetic and at time confrontational when there were issues. Also their after hours maintenance phone was never set up, so if you call the after hours emergency number you will not get a response.
I lived at this apartment for only one year and am so happy to have left. I've lived in the Kirkland, Redmond, Bellevue area for my entire live and have moved many times, I've never had a worse experience. I won't bore you with the details but will list a few problems I've had: - The office is completely unresponsive whether you try and contact by phone or stopping in, no one is ever there. - When I first moved in they never cleaned the unit or painted the walls. This eventually caused an issue with my only indoor cat who got immensely sick because of all the fleas from the previous owner. - The consistent roadwork being done on the property even continuing through the night till 4AM. How they got a permit to work in Kirkland that late. I could go on and on about how horrible this place is but really am writing this because I don't want other people to make the same mistake I did. The rent is slightly cheaper than the rest of the apartments around there, but definitely not worth the hell I was put though when living there. Just remember, you always have other options and do your research before making a decision that you will be stuck with for at least a year.