Update: Talked with management today around 10:20 a.m about moving out or switching apartments due to our ever lasting ROACH problem. Management said they'll do a cleanse(?) of the building next week. What does that even mean? They claim they attempted to call us which is a farce considering there are two people on the lease and we have two phones and had had ZERO responses from them regarding why the exterminator NEVER fumigated our apartment. Christina(?) is supposed to call me today and it is now 4:12 pm and I haven't heard anything from anyone. Our patience was worn paper thin to deal with disgusting pests, management that shows NO empathy and responses that hide the truth of their inexcusable behavior.
Been living here since October 25th and have had roaches every day. We have had pest control come by numerous amounts of time for what they call "treatment." The roach problem is always the same. They like to think throwing boric acid over everything works but it does not. Instead we have to clean up the boric acid which cause rashes and swelling of our ankles and hands. Our dog itches for days after they come for "treatment." Why do I use quotes when I type "treatment?" Because it DOES NOT work and it's an excuse to put a band aid over the situation until our lease is over and the next residents get to go through the "treatments." The last time we had pest control come out was suppose to be for fumigation. We were told to leave our apartment for at least four hours and clear EVERYTHING out of our kitchen. When we returned about 8 hours later, there was no evidence that pest control even came and fumigated. All I found was more boric acid. I explained to management that we were fed up with boric acid and they reassured me this would get rid of the roaches. It didn't. I find them in our fridge, dishwasher, sink, bathrooms and now bedrooms. We still have our pantry and all kitchen gadgets cluttering our bedrooms ever since they were suppose to fumigate, that's the past 2 months! It's nasty and management thinks it is normal to have roaches and pest control should come every Thursday. That is not normal. I have lived in Texas my whole life and Austin for over 9 years and I have NEVER had a roach issue like the one I am experiencing here at Verano. Can't utilize our kitchen nor our two bedrooms fully because of these pests. Fed up with dealing with pest control and management because they think we can just what, kick it for four hours every Thursday for pest control to do nothing? We have about 5 months left on our lease and they will be the longest 5 months ever. I will post apartment unit number after we move so if anybody has issues here, you'll have a little background on why you're having issues. I also spoke to a few other current residents here and they have issues with management when it came to their A/C unit (didn't fix it for many days), flea issues (they didn't exterminate, see a pattern?), and more roach issues. This place calls itself a "Luxury" apartment community but there is NOTHING luxurious about it. Roaches are NOT luxurious! Rashes are NOT luxurious! Seeing your dog scratch from chemicals they put into your apartment because they're too lazy to care to do anything else about it is NOT luxurious. EDIT Thursday July 2, 2015: Never got a call back from Christina after talking to management last week regarding us possibly moving out or to another building. We did however receive a notice saying Terminix will come today between 10-11 am. So far I have not seen or heard from anybody. We moved all our stuff out of bathrooms like the notice says and everything has already been out of our kitchen for the past couple months anyhow so yay less work for us [sarcasm]. Again, we're supposed to be out of our apartment for between 2-4 hours to allow whatever substance they choose to use today to dry. Last time we were suppose to be out of our apartment for over 4 hours and there was no proof they were even there. Hoping someone comes soon considering I have class at 1. It's 11:09 and so there goes two of those hours I'm supposed to be gone, guess my dog comes to class with me? EDIT 7/3/15: Terminix wasn't able to get into any apartments yesterday, they were supposed to go through the building and apply boric acid among everyone's living space. Management sent out an e-mail around 5 o'clock letting everyone know that Terminix canceled for the day. Why wait til 5 to send e-mail? I saw the Terminix guys standing outside the front office chatting it up around 12:55 right before I had to go to class. Terminix guys went to talk to management so why wait 4 more hours to send e-mail, I'm sure others were waiting like I was. UPDATE NOBODY came to fumigate. THREE TIMES NOW THEY FAILED TO EXTERMINATE!
Have been living here since Sept 2014. As of June 2015 (and I will update if it does not become the case) the management has been proactive in taking care of all my maintenance requests. The buildings are from the 90's and I have not had a bug problem, air quality issue, or single complaint except for parking (the spaces are small) I plan on signing a new lease with them.
This is the worst apartment complex! It's not even necessarily the apartments themselves or even the amount of rent you pay for the small space and mediocre location, but it's the staff and the management there. They could careless if you are without ac/heat and take their time to fix any problems, meanwhile no on responds to you and don't even think about asking for money off your rent bc you had to sweat, not sleep, and spend your money bc of their mistakes! I hate this place and would recommend you find something better, because it's out there!
Never would I ever suggest living here. I have been here since December and have dealt with a non stop bug problem, which is the exact same as the people below have stated. It has been up to me every week to make a pest request. When you talk to the office people they expect you to I quote "deal with it.". I am sorry but who pays over $1000 a month to live with bugs? No one. They say they try to fix it but they don't. Don't try to get any help from the front office, even if you got a crappy apartment that requires maintenance they will start to give you attitude, I've even heard two employees bad mouthing the situation after I had walked away. We have had to break the lease because I was tired of bugs coming out of food boxes. Never have I had a bug problem, we were on it since day one and they have the oh well you are stuck with it attitude.Not to mention the at least 4-5 maintenance request a month because of things breaking down. I was hesitant to even write a review, but since they don't want to help all I can do is give everyone else a heads up. The website and walk-through are deceiving.