Never would I ever suggest living here. I have been here since December and have dealt with a non stop bug problem, which is the exact same as the people below have stated. It has been up to me every week to make a pest request. When you talk to the office people they expect you to I quote "deal with it.". I am sorry but who pays over $1000 a month to live with bugs? No one. They say they try to fix it but they don't. Don't try to get any help from the front office, even if you got a crappy apartment that requires maintenance they will start to give you attitude, I've even heard two employees bad mouthing the situation after I had walked away. We have had to break the lease because I was tired of bugs coming out of food boxes. Never have I had a bug problem, we were on it since day one and they have the oh well you are stuck with it attitude.Not to mention the at least 4-5 maintenance request a month because of things breaking down. I was hesitant to even write a review, but since they don't want to help all I can do is give everyone else a heads up. The website and walk-through are deceiving.
This is the worst apartment complex! It's not even necessarily the apartments themselves or even the amount of rent you pay for the small space and mediocre location, but it's the staff and the management there. They could careless if you are without ac/heat and take their time to fix any problems, meanwhile no on responds to you and don't even think about asking for money off your rent bc you had to sweat, not sleep, and spend your money bc of their mistakes! I hate this place and would recommend you find something better, because it's out there!
***Edited: please for your own sake, don't live here. I spoke with Melanie at leasing after doing my own research on how to get rid of cockroaches, asked her if the cracks and gaps in my kitchen cabinets and doorways could be re-sealed. She said they could likely get to it that day. That was Friday 11/8/14. It is now Tuesday evening 11/11/14 and those maintenance requests have been marked completed, but NOTHING HAS BEEN DONE. I can't use my kitchen, dishwasher, or walk barefoot in my own home because this complex has taken NO FURTHER ACTION to get rid of this cockroach problem. I have sanitized my kitchen from walls and doors to inside cabinets and drawers to floors and anything I can reach. I used to think the management was competent; it is clear now since there has been no follow-up or return communication to my requests that they have no training in proper customer service or property management. Please do not waste your time or money on this place. I have lived here for about 6 months and like every apartment complex, there are pros and cons. Pros: -Leasing staff are nice and friendly and helpful. Some of them even live in the complex so they have a great understanding of what it is like living there. -Grounds are reasonably nice--pools are usually quiet, grills are hardly ever in use. -The complex itself is mostly quiet, no loud parties or dogs that bark uncontrollably. -For Austin and the location, the price of rent is decent. Still outrageous on a national scale in comparison with income, but all of Austin is expensive right now, so they are just keeping up with the market. Property taxes are very high right now as well so I don't blame them entirely. For living in a nice, safe area of town with quick access to Mopac, the rent is manageable. -Maintenance always comes in a very timely manner and is very thorough. However, the "helpful" notes they leave aren't helpful and are often just rude and they clearly think all of their residents are idiots. Cons: With all of these, please note that these buildings are older than they seem. The new management staff has remodeled a lot and done a good job, but they are still old enough to have some major problems. -Plumbing: Garbage disposals here get clogged very easily. I don't put anything crazy in there and deep clean it about once every two weeks, but the plumbing just can't seem to handle having a garbage disposal. With the problems with garbage disposals, my dishwasher tends to fill up a few inches with garbage disposal water, when not in use. It always runs a cycle fine and completely drains, but then later will fill back up. -BUGS: The grounds themselves have a major mosquito and hornet/wasp problem which is crazy since they apparently spray pesticide/insecticides once a week. Any time I go out onto my deck I get attacked by at least one hornet, so I just don't go out there anymore. This place looks clean, smells clean, appears to be very well kept, but there is a major cockroach problem. And these are the little ones that are too fast to kill. Its disgusting. When I first moved in it wasn't a problem but after a few months, they just took over my kitchen. I am a fairly clean person and haven't had issues with cockroaches anywhere else, but they came out of nowhere and my kitchen is just full of them--and full of tiny ones. It's clear that they exterminated another apartment so they came to seek safe haven in mine. They called the exterminator the same day I sent in my request, but it has become clear that it will take multiple treatments. They really should just bomb the whole building. All in all, I like this complex, but the fact that I pay extra for newer appliances and can't even use my dishwasher, and the infestation of cockroaches prevents me from using my kitchen at all, is very frustrating. If it weren't for these issues, I'd give it 4 stars.
Absolutely terrible. They are inconsistent with rent and the majority of the staff are rude, save for one nice man. The large woman in the office constantly changed the amount I was supposed to pay each month, and the skinnier version of her wasn't any better with her adding late fees. They are very snobbish and overall, it isn't worth it. If you see their apartments, run like mad! Take my advice, try somewhere else!
Whoa! So, I moved in here in June of this year, and the place was exactly like how I expected. A friend of mine recommended because of the fairly priced rent in a really safe and nice area of North Austin. I live on the first floor, so I do experience the occasional problem with ants, but nothing that a simple maintenance request won't fix! They always respond within a day, and will do everything possible to handle the situation. There is a really nice gym here which saves me money on a membership, two pools which is fun for family and friends, and a really nice quality apartment. The only thing I will say to anyone who is thinking of making the move to North Austin, is that I'm not too too fond of the location. Safe, yes. However, I'm a walk everywhere kind of girl, and I can't walk anywhere realistically. Everything around is an access road, and kind of a depressing drive to HEB. I used to live Central, near the Hyde Park area where there were really nice coffee shops within reasonable walking distance and bus stops everywhere. Although there is a bus stop right in front of the complex, there are absolutely NO street lights on Hobby Horse. On a walk home, I suddenly felt unsafe in a safe area because it was so dark! My only regret moving here. If you don't have a problem living by an access road, work nearby, and don't mind driving nearly anywhere and everywhere, then this is totally the place for you. I wish this complex was located somewhere more Central or South, then I would be a 100% happy camper. But hooray for Verano!