Update: Talked with management today around 10:20 a.m about moving out or switching apartments due to our ever lasting ROACH problem. Management said they'll do a cleanse(?) of the building next week. What does that even mean? They claim they attempted to call us which is a farce considering there are two people on the lease and we have two phones and had had ZERO responses from them regarding why the exterminator NEVER fumigated our apartment. Christina(?) is supposed to call me today and it is now 4:12 pm and I haven't heard anything from anyone. Our patience was worn paper thin to deal with disgusting pests, management that shows NO empathy and responses that hide the truth of their inexcusable behavior. EDIT: NEVER got a call back from Christina. NEVER got an e-mail back from Phaedra McKibben. Where's the communication? The office staff as the audacity to mock our situation because we ask them a question? The time we have spent here has been unreal. Never had to deal with management that is so poorly run in my over 9 year run of renting. Our 8 months (going on 9) here has been spent dealing with a roach infestation, trying to get management to get rid of them, and being treated like squatters. You don't give lip to residents. Especially people who pay on time every time and only complain about issues in which management should be quick to take care of. Not getting calls back or e-mails back is insulting. Communicate. It's how the world works.
First of all, the place is covered in German roaches. On my move-in day, they were crawling in the sink, but what could I do at that point? I'd signed the lease--which is exactly what they're hoping you will do. So, first red flag noted, let's talk about the second. I was NOT GIVEN the prescribed 48 hours to complete my walkthrough of the apartment to note all problems with it and instead had to note everything I saw in the 5-minute time period the person from the office gave me my keys. She let me know she'd be taking the checklist with her. Red flag! I have no idea what they're going to charge me for upon move-out because I wasn't given the chance to complete an unimpeded review of my unit. Move in here if you want to be that dunce, but demand to keep your form. I will DEFINITELY be updating this once those charges are rendered. Okay, so for the roaches. They will charge you a monthly fee for pest control whether or not you utilize it. But I will tell you, even if you do use it, it won't do a thing. Believe me: I asked for spray every Thursday. Some of the Thursdays, the guy would show up. None of the Thursdays did it do anything more than rile up the roaches and send them running throughout the apartment. I've lived in plenty of apartments and I can tell you: whatever they are using here is worthless and you're paying for nothing. But whether or not you accept their services, whether or not you--like me--spend your own money on pest control, at some point(s) in your stay, the apartment will dictate mandatory roach spraying for your entire building. WHEN that happens, you will empty EVERYTHING from every cabinet, every pantry, every closet in your kitchen and bathroom. You will put these things wherever you can manage--for me it was on my bed and on every square inch of my bedroom. And then they will reschedule for four days down the road. Meaning that for those days, you just have to live with everything in one room of your apartment, packed in bags and boxes, and just live out of them for days. Again: Luxury? Hell no. If you're lucky, this will happen only once while you live here. In my year, this happened to me THREE TIMES. Best guess on whether I plan to renew. Despite the fact that this occurring even once in anyone's time here is completely unacceptable, giving one day's notice that everything needs to be moved idiotic, and rescheduling after that just plain unbelievable, you will not hear an apology. In fact, you'll be met with scorn if you have so much as the nerve to be upset. These people have no respect for their residents and treat them like scum that should be happy to live here no matter how much they are put through. Considering I was one of only four units prepared for this last pest treatment and had to live in completely unacceptable conditions for five days, they should have offered to discount our month's rent or made any other reparations. Or AT LEAST APOLOGIZED. But no. We're the idiots who live here, and they've shown they believe they have no reason to treat their residents decently. I moved here as a grad student in a 2-year program, fully intending on spending both years here. After 3 months, I knew this wasn't an option. Other cons: 1. The gate is broken half the time. 2. These people love to trot out the fines. You won't be rewarded no matter what you do, but put one toe out of line and expect to be fined or at least threatened with one. 3. They do not maintain the fitness center, and you will never have water or towels in there. 4. The office people are for the most part rude and unhelpful. 5. If you bring in a washer and dryer, they will not fit. They way it is set up, you will not be able to close the doors of the washer/dryer area unless you do extreme retrofitting of your units, meaning you will hear it all. 6. Only masochists need apply. 10/10 if you love being treated like scum and charged extravagantly for it.
Been living here since October 25th and have had roaches every day. We have had pest control come by numerous amounts of time for what they call "treatment." The roach problem is always the same. They like to think throwing boric acid over everything works but it does not. Instead we have to clean up the boric acid which cause rashes and swelling of our ankles and hands. Our dog itches for days after they come for "treatment." Why do I use quotes when I type "treatment?" Because it DOES NOT work and it's an excuse to put a band aid over the situation until our lease is over and the next residents get to go through the "treatments." The last time we had pest control come out was suppose to be for fumigation. We were told to leave our apartment for at least four hours and clear EVERYTHING out of our kitchen. When we returned about 8 hours later, there was no evidence that pest control even came and fumigated. All I found was more boric acid. I explained to management that we were fed up with boric acid and they reassured me this would get rid of the roaches. It didn't. I find them in our fridge, dishwasher, sink, bathrooms and now bedrooms. We still have our pantry and all kitchen gadgets cluttering our bedrooms ever since they were suppose to fumigate, that's the past 2 months! It's nasty and management thinks it is normal to have roaches and pest control should come every Thursday. That is not normal. I have lived in Texas my whole life and Austin for over 9 years and I have NEVER had a roach issue like the one I am experiencing here at Verano. Can't utilize our kitchen nor our two bedrooms fully because of these pests. Fed up with dealing with pest control and management because they think we can just what, kick it for four hours every Thursday for pest control to do nothing? We have about 5 months left on our lease and they will be the longest 5 months ever. I will post apartment unit number after we move so if anybody has issues here, you'll have a little background on why you're having issues. I also spoke to a few other current residents here and they have issues with management when it came to their A/C unit (didn't fix it for many days), flea issues (they didn't exterminate, see a pattern?), and more roach issues. This place calls itself a "Luxury" apartment community but there is NOTHING luxurious about it. Roaches are NOT luxurious! Rashes are NOT luxurious! Seeing your dog scratch from chemicals they put into your apartment because they're too lazy to care to do anything else about it is NOT luxurious. EDIT Thursday July 2, 2015: Never got a call back from Christina after talking to management last week regarding us possibly moving out or to another building. We did however receive a notice saying Terminix will come today between 10-11 am. So far I have not seen or heard from anybody. We moved all our stuff out of bathrooms like the notice says and everything has already been out of our kitchen for the past couple months anyhow so yay less work for us [sarcasm]. Again, we're supposed to be out of our apartment for between 2-4 hours to allow whatever substance they choose to use today to dry. Last time we were suppose to be out of our apartment for over 4 hours and there was no proof they were even there. Hoping someone comes soon considering I have class at 1. It's 11:09 and so there goes two of those hours I'm supposed to be gone, guess my dog comes to class with me? EDIT 7/3/15: Terminix wasn't able to get into any apartments yesterday, they were supposed to go through the building and apply boric acid among everyone's living space. Management sent out an e-mail around 5 o'clock letting everyone know that Terminix canceled for the day. Why wait til 5 to send e-mail? I saw the Terminix guys standing outside the front office chatting it up around 12:55 right before I had to go to class. Terminix guys went to talk to management so why wait 4 more hours to send e-mail, I'm sure others were waiting like I was. UPDATE NOBODY came to fumigate. THREE TIMES NOW THEY FAILED TO EXTERMINATE!
Have been living here since Sept 2014. As of June 2015 (and I will update if it does not become the case) the management has been proactive in taking care of all my maintenance requests. The buildings are from the 90's and I have not had a bug problem, air quality issue, or single complaint except for parking (the spaces are small) I plan on signing a new lease with them.
Good exept maintenance they dont fix anything