Me and my fiancé moved in back in July of 2015 and our experience has been absolutely horrible, from management, maintenance & to other residents encounters. When we first moved in our front door had trouble staying closed, unless you locked it. It wasnt that big of a deal because if you closed it with some force it would stay closed. We informed the front office of our issue and they told us to just locked it every time we exit the door. Now the door won't stay closed at all, and its become a huge problem. We own a puppy and a cat and when ever I'm at home by myself and need to take the dog to the restroom I can't close the door behind me, leaving my whole apartment exposed. Recently we've ran into another issue, with water leaking from the celing in our bathroom and drenching our floor and carpet infront of the door way and we asked maintenance to come take a look and not only did it take them 2 DAYS to come take a look, when they ended up coming all they did was clean up the mess and vacuumed where the water was coming from, well a week later me and my fiancé came home to our restroom completely flooded and upon further expection, mold is starting to from where the water is dripping from the ceiling, we informed the office asap and they acted like it was a big deal but still haven't came to check it out. Also did I mention I'm currently 7 months pregnant, and a slippery wet floor + mold, is a HUGE health hazard for me. That isn't even a dent in the issues that me and my fiancé have encountered living here. Also the other residents here have no sense of privacy. I've caught multiple residents starting up into my apartment for no reason on several accounts. ( makes me super uneasy especially with a broken front door ) Also theirs one resident who I will not identify, that told me that they go around and check people's billing papers that the offices leaves on your front door to inform you how much your paying this month, I also caught them checking people's cars by either one going through their flat bed of their trucks or just peaking through their windows. Also the residents that live beneath me constantly slam their doors which caused my balcony door to fall of the hinges, making it extremely hard to open and close. Over all my experience of living in these apartments have been horrid and stressful. If I could rate these apartments on a scale from 1 to 10, one being the worst and 10 being the best I would rate these apartments a negative 10.
I moved to these apartments in Sept 2012. Michelle is such an amazing manager, she makes sure all my needs were well taken care of and if she couldn't assist, she sent someone who could. Only thing that I didn't like was the infrastructure when it rained. I guess since the building is older and wood, when the rain falls at a certain direction it rains in my house. Luckily nothing was damaged but as a result mold has been building and it wouldn't surprise me if there was mold already there. I am due to move out next month and I cannot say I have had a bad experience, this complex was good since I moved in. Not too much noise (besides the cars, but I chose to live in the front), grounds are kept fairly neat, pet friendly and adequate staff. Thanks for letting me call SUNCHASE my home for the past 2 years. :)
Our neighbors were OK. Have not seen any bugs either. But the management is very poor. They abandoned the office during the holidays and did not let anyone know who to contact. Maintenance is very poor. We had 2 plumbing issues on weekends. They told us they might get to it by Tuesday.