My 16 year old son and I have had a great stay at the Chicago Hilton. We booked a last minute stay which included self parking, breakfast and wifi! The concierge was extremely helpful and even got us great dinner reservations on Valentines evening! Our room was adequate and having 2 bathrooms a plus. Breakfast buffet was good and self parking very easy and convenient. Overall, a really nice hotel with a good location. I would definitely stay here again! Yes it was very cold but we had an awesome weekend!
Disappointing... They don't know the difference between a Queen and King size bed. Their logic, all rooms with 1 bed are king beds. A king bed is almost 20" larger then a queen.. Not hard to spot the difference. After contacting front desk during my stay, (and again after) nothing was made right. Although on the plus side of things, the nights I spent at the Blackstone across the street were exquisite. Hilton isn't what it use to be...
The Hilton's should be ashamed to call this a hotel. The Grand Ballroom was beautiful and the front walkway was glorious. In fact I would have rather slept in those two rooms than my hotel room. The Executive Suites are garbage. The in room computer doesn't work, the direct TV is fuzzy, the wireless only works in the lobby, and the only way to order room service is from the computer which doesn't work. I've stayed at many hotels in Chicago and even the La Quinta Inn has better amenities than this dumpster fire of a hotel. This will be my first and last time staying here. Next time I have a conference at the Hilton i am staying at the Congress Hotel!!
Like any hotel in this area of Chicago, it's expensive. I was staying here for a conference at McCormick place. There were shuttles that I would take in the morning, but in the evening I would walk back the 1.6 miles; it's through pleasant, safe areas with lots of restaurants to stop at for dinner. For past conferences in Chicago, I've stayed at the Congress Plaza Hotel, which is cheaper but shows its age everywhere you look; maintenance there is hit-or-miss. The Hilton, too, is old, but many of the rooms have been renovated in a tasteful fashion. (Not to my taste; I live in a house that was built as a home and architect's studio for one of Frank Lloyd Wright's student; we are slowly repairing and renovating, and it's filled with Stickley furniture. The Grand Californian at Disneyland is more my style.) I stayed on the 9th floor, and my room had a real thermometer, quiet fan, and was clean and neat. The hotel was pretty full so I think I got a nicer room than I had paid for; it was in a corner, with a refrigerator and lots and lots of room. If you look carefully, you can see a bit of peeling paint on the bathroom ceiling, and a few scrapes on the paint on the bathroom door, betraying the underlying age of the building. But overall the experience is excellent.
As a diamond member on Hilton for a few years, normally I get an email to review my stay but I didn't this time so I had to come here to warn other Hilton members to stay away. This is honestly the first Hilton property (Hampton inn included) that has not been satisfactory in over 150 stays the last 3 years. The property was not very clean, the beds were small and not comfortable, their idea of an executive lounge was a joke. The service was not up to Hilton standards. No fridge in the room, views were not very good. Honestly I was embarrassed because I booked the place for my family and I and told them it would be great because of the reviews I had read and because of the Hilton brand. I would recommend staying just about anywhere else in the city. I once had to stay at a days inn near wrigleyville because of a last second issue and it was even nicer than this hotel. I will never return to this Hilton and was very disappointed.