DO NOT DO BUSINESS WITH THESE PEOPLE: Made several appointment to see a variety of units; stood me up every time. Got a different story each time I called on was was available now, and what was coming open in the next few months. The whole thing ended up being a complete waste of my time and efforts. Now I have to start over with my search someplace else.
MPM was definitely my worst experience renting in Lawrence and in general. Like others have said they’ll try to scam you out of money and won’t fix anything unless you complain several times and then a half-assed effort will be made. Avoid at all costs.
Before renting any property managed by this company I would strongly encourage you to read their reviews on Google. I certainly wish I had. We moved my daughter into one of their properties last fall and it was nearly uninhabitable. After a call to notify the management of the problem they sent cleaners who did a minimal surface wipe down. Throughout the year when the air conditioning quit, when we discovered black mold and brown recluse spiders the company was unresponsive to maintenance requests. Following a thorough cleaning when we moved my daughter out the company sent us a letter notifying us that not only would we not get any of our deposit back but that they were assessing additional cleaning charges above and beyond our deposit. We've rented from a number of companies in Lawrence over the past several years and never experienced anything like this. Look at their Facebook page and you will not find any negative criticism of the company. They immediately delete any negative posts. This is not a reputable company and I would strongly recommend you look elsewhere.
Midwest Property Management is the WORST place either of my kids rented from while in Lawrence. My daughter had a big issue with brown recluse spiders in this apartment. The complex didn't take it seriously and kept saying they would come out to spray. This went on over a few week period. My daughter found at least five of these spiders, and had pictures to confirm they were brown recluse. My daughter then moved home because she couldn't stand to be in the place.Complex finally agreed to have exterminator come out. When my daughter talked to them to schedule the time, company told her it wasn't for brown recluse. They said Midwest would never admit to having those in their buildings. When they moved in, the place was absolutely filthy. There were huge holes in the doors and walls from previous tenant that apparently had anger issues. The carpet was extremely gross and absolutely nothing in the place was clean including bathrooms, refrigerator, bedroom and kitchen appliances. Inside one of the bedroom closets was a 3 foot bong that had to be removed. Now that it's time for the kids to get deposits back, Midwest is charging them with over $1000 worth of cleaning even though they left the apartment clean. This is obviously a profit center for Midwest, and they are ripping off the students at KU.
I wish MPM had been around when I was a student at KU. For the past few years, Ben has been managing some rental properties for me while I was working overseas. I have found MPM's service to be outstanding. Everytime I asked for something to be done relative to my properties or to assist my tenants, Ben or someone from his crew helped me right away. If you are a potential renter looking for an apartment or house to rent and want to work with a good property management service, I highly recommend Midwest Property Management. Hint: If you want good service from a management service, be a good tenant. If you are a property owner looking for someone to manage your property, consider yourself lucky to have come across Midwest Property Management. I recommend Ben and his Midwest Property Management with no reservations.